Reviews for Discount Ninja Promo Engine

Love the app and the customer service is top notch. Always get a prompt answer to all my questions and help when I need it.

Trek Light Gear

2022-12-05

United States

An incredibly powerful review app that does everything you could need in terms of promotions and discounts. The support team is excellent to work with and the app has a bright future with new features coming regularly. Highly recommended!

Very complete app to run offers with lots of promo options and very detailed settings. Customer support is even better. Great experience so far. Recommended app

Discount Ninja is an absolute workhorse. It does all of our campaign's heavy lifting in terms of execution and reporting. The best thing about the app is the support, real people who go the extra mile, I have no hesitation in recommending Discount Ninja to anyone who struggles with their marking campaigns

Very fast support, and a good easy app to use, very effective, love this app thanks guys for your support

Customer service was very quick, proffessional, and to the point. Thank you Manuel. We are so excited to use this app!

Fantastic support and a reasonably easy app to use on the site, anywhere I can't quite work it out I just reach out and they fix it for me quickly and with an excellent explanation that's easy to follow, understand and apply where necessary. Highly recommend.

I used this app for membership discounts and i am extremely impressed with the level of service offered by the technical support team, especially Dennis! The app it self has been compatible with the other apps i use on my shop. Thank you!

The team did an amazing job supporting us, they also thought of almost every scenario that you will have involving discount and special offer. All in all, this app worth EVERY SINGLE PENNY that you will spend!

Apps is great doing 90% what we wanted to do. But get trick / annoyed, It doesn't support Shopify POS, but when you search on shopify app store, when I check only support POS it show up as an ad.............. It's very confusing.

Great support! I had a technical problem with my discount, and Radu helped me and fixed all 6 promo codes in no time. Thank you!

great app and fast support team! We had an issue in someone helped us in less than 15 min. Ninja has so many discount features. its awesome!

Really appreciate for your help. The amazing Discount Ninja team helped me to figure it out where the problem was and they fixed it because I did not know where to start. I wish you the best of luck! Best wishes

The app offers many different options & the service team provides quick and detailed information in case of questions :)

Such a great app! This is the only app we use for sales, as the features give us exactly what we need to facilitate a solid promotion for our large customer base. The representative we deal with, Bart, always goes above and beyond for our account and answers us promptly! He's so knowledgeable, helpful and patient and we're so appreciative for him and the team at Discount Ninja!

UPDATE: Having spoke to the owner of discount ninja, Bart worked on resolving our issue instantly and has provided great support. The app is now reinstalled and working perfectly and as a goodwill Bart increased our quota. The app in itself is great and offers discount schemes and strategies that no other app offers. However thats where it stops, support take a while to reply and don't fix issues. This app was causing bother all over our site. They then wanted us to upgrade as we had reached our quota to look into the issue more.

I just installed the app today and set up some propmotions. the app integrates beautifully and the support team is quick and effective to help with onboarding. live chat is available for quick answers to questions. A+

Never using DN again! Had a promotion set up with their dynamic pricing feature (which we paid more for) for a 2 hour flash sale on our website (50% off). 10 minutes into the promotion running with thousands of customers on our website the app malfunctioned, hundreds of our customers were charged full price and we lost thousands in sales. The issue was unable to be resolved as the sale was only running for the 2 hour period.

The Support team is amazing! Helped me solve my issues and asks very quickly. Amazing app to work with!

The app looks super interesting and has a lot of features. We installed it hoping it would help with our conversion rate but it has only caused us trouble. After asking for the support to install the Dynamic Pricing on our theme, we had a bug in our store where after adding a product to the cart, the load button keeps spinning, and also the cart is not being displayed correctly, no product is being shown. They installed the code for Dynamic Pricing and immediately reported this bug and said that it was coming from another app that was installed in our store but we had never used, and never caused trouble. The bug was not happening before the changes did by Discount Ninja, so I asked them to undo the code they had done, they said that I could just install a backup version of the theme and the changes would be undone. I did this and uninstalled both "Discount Ninja" and the other app, but the bug persists. We also talked to the support of the other app (the one they said was causing the bug) and they said: "We have checked this over carefully and can confirm this isn't related to our app. Our app won't edit theme code (specifically to avoid problems like this) - everything is contained in a javascript tag, and when you remove the app you remove the tag. I've checked your site and the tag is no longer there. ​ I hate to point to another developer - but if Discount Ninja have been editing your theme, then it's highly likely the issue is related to them - and I'm pretty certain they will edit your cart too." The theme support is obviously not able to help us because the theme has been changed already. Now I'll have to pay for a developer to solve this issue. Very disappointed. Don't recommend it.

The app has the best features when it comes to setting up promos, dynamic pricing, exclusive discounts, etc. We have a complex BOGO offer and this is the only app we're able to use for it. The support is great and is always responsive. There was a minor issue with the recent update but it was resolved right away. Overall, we're quite satisfied for more than a year now.

Discount Ninja is a robust platform that allows us a number of different styles of discounts and keep them organized so they "play well" with one another. The control we have on how the promotions display on our website is also very impressive. There is a learning curve to this App so make sure you have someone willing to dedicate the time and energy to figure it out. If you do, Discount Ninja's support team has proven to be responsive and helpful. We have had some issues after updates in the past but it is usually resolved quickly. Good discounting app.

We make extensive use of this app on our site and the flexibility it offers ito promotions is second to none. We've had to call on support a (very) few times and the issues were resolved promptly. Highly recommended.

When it works, it's fine. The problem is that when it breaks, it BREAKS. Support is polite but completely useless. My discounting system has been down for over a week due to a bad update on their part and after THREE "oh, it's fixed now!" messages from support, it's STILL broken. My company has taken a hard hit to reputation for "fraudulent advertising" and we're having to refund hundreds of dollars manually because Limoni Apps support doesn't appear to be able to maintain their own app. Most disappointing app support I've seen to date.

Something to keep in mind, the free offer isn't 14 days - it's 7 days. I'm still going to try it, but I was hoping for the full 2 weeks to get the feel for it.