Reviews for Customer.guru Net Promoter NPS

So far, so good. Only been using it for a few hours. Would like to have a way to import ratings and comments from our previous system. And would like the ability to customize the embedded feedback wiget look and feel to better match our branding.

Amazing tool! Very user friendly and quick to get started! Thank you Customer.guru :D

Very impressed so far. Great integration with our website, instant validation!

Wonderful App! I'm yet explore, but for now it's a great tool!

As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.

I recommend this app as it is a very simple way to get great feedback from your customers

Excellent app! Easy to use and support is highly effective.

best app for measuring of customer satisfaction, I recommend to try it

Muito bom app para ter um retorno do que o cliente acha da loja !

amazing app! gives the owner a good insight of what his customers think about his/hers business/storefront

Simple to setup and use. I only have the free version and been using it since February. I have it setup on our website for other current or potential customers to view. We have an international magazine and this survey helps us to get a better understanding of their overall experience with us. I worked for Apple and I know they and other big companies use surveys to get a better understanding too of customers experience. So this is a very simple but power app. A must for any company big or small. My only problem is the cost. It's a bit pricey regardless of the size of your company. Overall the entire app was seamless for installation, setup and integrating onto a page on our website. Thanks to the developers for putting together a great app. Feel free to check out website for a live example. https://thehorsebc.world/pages/ratings

Very Useful tool, simple to use and very effective!

very cool implementation of NPS. we use it since the first order on our website and it helps improving the customer analysis. Super

I like the app but I thought the survey was sheduled for tomorrow but it went live right away for some reason. Also, the email I supplied for replys didn't take. We are getting replies, but on the wrong email address.

Good product and customer service is responsive and helpful.

Great app! I love how easy it is to collect customer feedback, Definitely recommend.

The support team responds quickly - great communication

love it so far, I've had it for about month and have been getting feedback.

Easy to use. All surveys sent out have been completed.

This app is extremely powerful and the support is also just amazing. You wont regret this. :-)

Great customer service! The app is very easy to set up and use.

Super easy to use with quick and friendly customer service!

The survey is available in multiple languages, unfortunately the dashboard isn't.

The survey is available in multiple languages, hopefully the dashboard will be available in multiple languages soon, too

Best app to view customer satisfaction for different streams