Reviews for Littledata ‑ Customer Tracking

We have been using Littledata for only a month but I have already start to see major improvement in our sales. Good supports from a good company Thank you DEO Beauty USA

Absolutely terrible customer service. Reached out to them 6 hours ago and still have not heard anything back. Their app broke our site and they will not respond.

DODOcase

2024-07-27

United States

Great product. Cornelia has been walking us through step by step to make sure everything is turned on or off and working properly. Now that everything is about blocking and not tracking it makes it hard for businesses to gather information to make informed decisions on spend. Littledata really helps fill in those missing pieces to give us a cleared picture of customers, trends, and opportunities

Good product, Great support. Cornelia is always helpful, even when she is very busy. When she has to research a problem, she follows through and gets answers. I have had the same experience with other support personnel as well. Lastly, it is refreshing to talk to a someone offering support that can actually answer technical questions!

We've been using Littledata for just over a month now and it's brought back around 30% of the data we lost with our cookie policy and GA4 updates. We've been super happy with the data so far and we would definitely recommend it as a good plug in solution!

Littledata did entirely fix the missing transactions issue for us. However, whilst doing that, it completely skewed the attribution of our CPC & Organic traffic - something we couldn’t accept as it made our Ads reporting even worse, which was the whole reason we installed. I am understanding of apps not always working perfectly but when I reached out to the support team, they totally gaslit me - pushing back saying it must be a GA4 issue, sending me random Google documentation that wasn’t relevant, generally wasting hours of time. I advised I would be uninstalling, and only then did they escalate the issue. After this, they came back conceding that it was Littledata that caused the attribution issue, that there was nothing they could do and offering me compensation. If you do install, watch your attribution graphs closely, as well as your device/location reporting. It isn’t the one stop data solution it claims to be.

Data is getting ever more complicated for small ecommerce businesses (GA4 intro, consent changes, multiple apps with differing data). SMEs need a solid foundation where they can have confidence they are reading the best data available, giving them time to get on with the day job. Littledata definitely fills this gap. In particular, I'd like to give a shout out to Claudiu in tech support. I keep asking him a tonne of questions - he is patient, quick to reply, and solutions focused. Thank you!

Instant, Amazing, Bespoke and Expert support while we are still on the trial-mode!

I am pleased to share my experience with Littledata and Cornelia. I recently reached out to them to help me with my Shopify store's conversion data accuracy, and I must say that I am thoroughly impressed with their personalized support. Cornelia, in particular, was extremely helpful in understanding my concerns and requirements. She patiently listened to my issues and provided me with step-by-step guidance to resolve them. Her support was timely, detailed, and easy to comprehend. I genuinely appreciate her commitment to ensuring that my store's data accuracy reaches 100%. Overall, I am delighted with the services provided by littledata and Cornelia. Their personalized support and expertise have immensely helped me in improving my store's performance. I would highly recommend their services to anyone looking for accurate and reliable data solutions for their Shopify store.

Be careful. I've had a very bad experience with Littledata Tracking (GA4). Zero benefit. Money wasted as if they were the ones who invented GPT or the whole internet in general. Their goal is to take money, not to help you make money

Littledata is second to none. I was in the process of looking at Elevar, but both Cornelia and Natascha jumped on the phone with me and spent considerable time going over my requirements, helping my understand attribution, creating reports for me in GA4 and just supporting me in an excellent way. They have gone beyond my expectations. In regards to the accuracy of my data. I am finding it more accurate than Shopify to be honest and the reports they have made for me have given me very valuable insight into my business.

I can't say enough about the customer service at Little Data. Cornelia is amazing and she knows every aspect of the product. She is also great at explaining the data and setting up custom reports useful for our business. Until we added Little Data, we were unable to see how our Subscription Customers behaved vs Our non subscription customers. Little Data put all the subscription data into G4 so we can see how our subscription is performing via Google Analytics. We can now see the reasons for cancelation in a report in G4, We are able to now see our Subscription Revenue vs our Non Subscription Revenue in G4. There are also some great templates provided by Little data for setting up reports in G4. Once again, we are grateful for all the help Cornelia provides during set up and on going. We are so lucky to have such an analytics expert on our Team. Thank you Brad Solomon Founder - Prana Pets

LittleData has allowed us to have accurate data in google analytics so we can make confident marketing decisions.

The app helped us a lot and it provides a lot of useful data. Certainly, a good economic app to give you extra insights into your e-commerce activities. The support is amazing and Cornelia is a star at LittleData always helpful and always providing spot on insights. Much recommended.

JAXXON

2023-08-25

United States

Great product and team is a pleasure to work with. Hands-on during the migration process. Our data is more accurate and cleaner than ever

This app works well and has helped in get our data clean again post the iOS / Facebook issues. Our data is way more clean and accurate after using LittleData, no doubt about it.

Great for dataLayer improvements and better GA4 integration than Shopify provides. Makes life so much easier for us.

Littledata is probably the only place to go in order to get all analytics data collected right. Support is fast and really cooperative. The knowledge and tutorials on how to integrate with various platforms for Shopify is amazing. They have fixed our Google Analytics issues with universal analytics before, now we are working close to get everything reported right in GA4. Highly recommend this solution.

While we haven't had a chance to dive too deep into the data yet, we are using Little Data to get clean data from Shopify to GA4. That is business critical and since this is a major shortcoming with Shopify and I don't see many other solutions on the market providing this server side data stream functionality, Little Data is a blessing. So far, their support has been tremendous. They are responsive, attentive, and seem to generally care about us as a customer. I would recommend them for any ecommerce business using Shopify that cares about having visibility into clean, actionable data, which should be every ecommerce business using Shopify.

Vivid Light Bars

2023-07-19

China

Their customer service basically doesn't understand any technology, I asked them to help me install google purchase events, but they basically couldn't provide any help. I wasted almost a month on this app and got nothing. Sales fell sharply. It is not recommended to use this app, it is a huge trap

Don’t bother! Find something else!! The littledata app isn't tracking the events well. Some days it misses 100% of the events, some days it counts double. The biggest issue is that it is attributing the ads incorrectly. Sales generated by one ad is attributed to a totally different ad. The support is slow and useless. I'm seeking help with events on FB but they're tell me how to fix it in google analytics. Therefore this app should be removed before it starts ruining things better yet don’t install it!!!?

Highly recommended. Resolved our GA4 tracking issues in hours, after we spent 2 months trying to explain and fix the issues with Google. Very impressed to date - with quick onboarding and setup, and customised reports provided at short notice. Overall very helpful and great support service.

New UPDATE: They offered me to keep the plan as agreed when I signed up. Thank you . NEW UPDATE: I signed up a free plan (up to 50 orders/month) and now they are asking me 100$ /month. I waste so much time setting up this app since and now they are tricking me. YOU GUYS ARE NOT OK. I will report this to Shopify since it sounds not fair to me. UPDATE: the app is good but the support wast a lot of my time going on with a super long chat where they just "copy and paste" the same message without really try to help. Bad communication when you get to technical issues. Claudiu is very kind but he just take care of the commercial / first contact . When it comes to actual issues be ready to waste a lot of time for nothing. Not even the basics of a efficient communication to get to a solution. Very disappointed. My time is costly and I don't like to waste it like this. Very good app, it does the job. Also the support team is very helpful to clarify any additional doubt related to extra tracking issue (maybe due to third party plugins).

Very happy with the solution ! Support is super fast and always very helpful. Thanks a lot to Andreea for always helping us, also on short notice :) We can highly recommend Littledata! Update: made really good Experience with Claudiu in setting up GA4. Claudiu was super helpful and continuosly checks in with us to make sure our data is accurate.

Great app, easy to use and setup. Some great videos to aid with the migration to GA4. They have plenty of support if you have any issues too.