Reviews for Chatra — Live Chat & Chatbot

Use la app par entender mejor a mis clientes y como navegan por la web. Si bien me di cuent que en mi rubro no responden al chat pero me da la seguridad que si necesitan algo estoy ahi.

It is a great app for reaching out to store visitors!! Even has an automated chat bot service that handles the visitors during non-office hours!

This is a nice app with all of the basic features for a very reasonable price. I have had sales I can directly contribute to the app.

We installed Chatra's chat tool on our site and conversions have gone up, we learn way more about our customers, can proactively prevent bounces and abandoned carts, and it works seamlessly for customers on web and mobile across devices. Its so easy for our CX team to use - took almost no training time. Easy and powerful tool, highly recommend! The Chatra team is also SO responsive if you email them with questions. Same day responses, good communication, easy to work with. We've tried other chat tools, a variety of SMS tools, and Chatra has been the best one in terms of sales boost as well as ease of use.

Does exactly what you want from it. Customizable in terms of placement/colour, even the free version is very good.

Excellent app! Recently installed & just received a chat that resulted in a sale! Even if a buyer doesn't use it, I think it might be reassuring to them to know that a human is available. :)

We use the free version and it's awesome! If you were selling a more premium/complex/subscription product that requires more input from customer service, I could definitely see how the premium version would be worth the $$.

One of the best Apps we've ever seen. It's three in one. Very smart & helpful! Chatra was a perfect solution for our Online Store, and we would definitely recommend all the others to try it.

Started using this app two weeks and I have no idea why I did not install it sooner. I´ve been able to actually have a conversation with my customers and potential customers and provide the service and attention that we all strive for as customers. I love that I can connect like this with Chatra and 100% recommend it!

Nice application. Easy to use and customize. Complete in paid version. Still useful in the free one.

We like this live chat app very much. App is user friendly and has all the features we need. Thank you Chatra.

Brilliant app. it is a massive help for us to communicate with customers and don't know what we'd do without it now

I use this app to help give my customers a better services. I have been using it for over a month and I like it.

Super fast support from the team and app works really well with invaluable features vs a more typical social media chat integration. We can see what a customers is looking at, their session history and demographics and what they're typing before they submit which is a real time saver, and the ability to edit a response if a customer is offline came in handy. This app's a keeper for us and has been really reliable. Would be 5 star if the app didn't very frequently start new sessions for registered customers coming back to chat so we don't have past chat history and have to keep spending time checking for the name or email provided. We get that folks clear their cache or disable some tracking, but we see this a lot with customers who keep providing their details and haven't removed past data.

Works perfectly to track customer inquires. Super simple to use and intuitive. Very easy to simply respond to customers via just email.

It has increased our conversions by 15%! We have made so many more sales because we are able to answer our customers in real-time with an amazing desktop app.

I love it. I was looking for an easy chat to use that it has an app so I can support customers from my phone. This is the one, I was ready in 2 mins literally. 100% recommended :)

It's great! Seamless and convenient! I love it! Would definitely recommend it very much. The customer service is great too!

Bitmap Books

2020-04-28

United Kingdom

Perfect. Love this app. It works perfectly is great value and easy to set-up and integrate into my Shopify store. It comes with some great settings to tweak to how you want it to work. Recommended.

Easy to work with and understand, great that you have also the choice for a fee version. Have it since a few days and I am happy with it, I am recommend it.

Amazing app! Works really well great customer service always available to help with all things we need

This app is a lifesaver... fantastic way to respond to messages from different platforms all in one place

Love Chatra! It's just me running my business and I needed something that I could easily reply to messages on my laptop or on the go (ie on my phone).

Chatra works very well. It´s easy to use, and comes with a lot of setting options. It´s also very good at giving you plenty of info on your website visitors, and chatting with them is easy. Support is friendly and effective - too. I´m glad my shopify expert recommended me this app for my online store. Thumbs up!

I have used this app for more than a year and find it extremely useful for our business. Its easy to install, the support is fab and customers data is stored for any use in future. Totally recommend it.