Reviews for CBB • Video Background

The app was a little quirky for me and I was having a difficult time getting the results I wanted so I opened a support ticket. I was expecting to hear back in 24 - 48 hours but I got a reply in minutes. They walked me thru the process and even were able to place it for me. I am new to shopify but I am definitely subscribing to this app because the customer service is other worldly. I have the app working now but the support team is super responsive and worth the price of admission.

Seriously AMAZING app and swift responses to my questions - and they even fixed my issues immediately. I can't thank them enough!!! My site looks gorgeous, thanks so much!

Great app and support. I am very happy with the quick and friendly service. I got quite a few customizations done for my shop and everything runs smoothly. Great experience to work with these guys. Much recommended!

Works very well and if you get stuck or confused the support team is very helpful and quick to respond.

how do we delete the background code after I have uninstalled the app, we installed it, then we didn't like how it looked with our website so I would like to delete the code

Easy to use video app that doesn't require coding and comes with good support. We have been searching all over the internet & stumble across this app. Definitely worth checking out.

I love the concept of the app. However, the functionality is reliable. it keeps freezing. Freezing increases as you add additional apps to site.

Squid Industries

2021-06-16

United States

Great app that did exactly what I needed it to. Support was also a big help. Highly recommended for anyone wanting to add videos to their store.

This app blows my mind!!! The features, the smooth integration and one of the very BEST support teams I have ever came across. I've searched a long time and tried a lot of other apps, none can do what this app can do. If you want to integrate YouTube videos to your store, this is the one to go! GREAT!!!

GREAT customer service and app! Thank you, Larry Oller specifically for helping me! Five stars for sure! :)

I have never reviewed an app before on the Shopify app store, so clearly, Incubate has truly done something amazing for me to spend my time writing this review. --------Pros-------- -The customer service is the best I've ever seen... ever. I message. They reply. Usually within minutes. There have been many times where I get replies/solutions in under 10 minutes and I am on my way. -There is a lot of versatility with the app. You can truly do whatever you want with it. -It is rather easy to use! -It does what it says it'll do and more. --------Cons (but not really)-------- -Once or twice a month, I experience some sort of glitch with the app. Sometimes videos will disappear without reason. I can say for sure that a handful of times I thought it was the app but it was me and vise versa. On the flip side, contact them and they will have a solution in no time. I recently had all my videos stop working and contacted them. Within an hour, everything was back to normal and better than ever. -This could very likely not be related to the app at all but my website has a rather slow speed score. I am not sure if this is because of the app, the number of videos I have (around 15-20), or something completely unrelated. This isn't too important to me but I thought I'd point it out. Overall, 5 stars. It provides a more diverse experience to showcase my products that pictures simply can't provide. I look forward to continuing the use of this app on my website!

Love this my background is so bomb and it has music

This was exactly what I was looking for! Love this app! I was able to place a High quality clip from YouTube on my home page, automatically start, and loop infinitely without having the annoying YouTube play bar and title and you can even remove the dark gradient! Tech support is great and responds quickly if any issue. Love it, worth the money

LOVE this app. The easiest app ever. Many thanks Codeblackbelt!! Customer support is amazing!! So helpful.

great customer service, great app. i had a problem using the video, but customer service took care of it within a day. Many Thanks

This app is wonderful and has the absolute best customer service team! They checked my store without me even having to ask, to make sure the app was working well and notified me when they thought an issue had arised, come to find out there was no issue after all. The fact that they took the time to make sure everything was functioning properly on my website and notified me when they thought there was an issue and offered to help me, speaks volumes about them! I highly recommend this app to anyone who is looking to have their store stand out from the rest and values awesome customer service!

I coudn't display the video correctly on my site. Team was very quick to reply and efficient! I recommend!

The app works well and does what it says. It is not immediately obvious how to set it up in some instances, but the support is excellent and they actually do it all for you quickly if you have a problem- and once you see exactly how they set it up, it is easy to do the same in other sections. The reason for not giving it 5 stars is that it only works with Youtube, and in order to block the Youtube logo and controls the video starts with the top and bottom blacked out for the first 1-2 seconds, in a gradient that you can modify or remove altogether- but then you have the Youtube logo and controls showing. The developers explained that the reason for using Youtube is that it is the only platform that streams the video; if you upload it to Shopify for example, users have to download the entire video before it starts playing, therefore slowing down the shop performance. However, I would prefer the option to upload to Shopify instead of using Youtube, as I can compress a video quite well and internet speeds are generally fast these days. Perhaps if the app auto-detected internet speed and showed images instead of video if the internet speed is slow it would be ideal, but probably too much to ask for!

This app was so easy for me to use. I have no HTML skills, and thank goodness, they were even needed! Just click and POOF! My video was live on my website and looping!

I use it on my website to show a promo video in the background of my home page. Customer service is excellent and assisted me very well. Thanks

Very helpful they were able to communicate with me and solve my concerns about the app, Thank You! ,

NICE JOB I LIKE IT BEST STORE EVER IN THE UNITED STATES WOOOOO GAT BET GET JOB GLOIVE ILLLL ONIKLPOMNHN

Couldn't be easier to get a full background video on the site. Simply point at a video and watch it work within 5 minutes.

This video background app is easy to configure and does what we need. Thanks Code Black Belt. Would give the app 5 stars if the fast loading option didn't conflict with the Shopify theme video on the home page. EpiTraceSentinelSolutions.com

Mon thème ne prenait pas en compte les vidéos (sauf lien youtube qui ne fais pas pro du tout). Cette appli est super, je la conseille fortement. Si vous rencontrez le moindre problème, vous écrivez un mail et l'équipe vous répond en maximum 5 minutes ! Je recommande !