Reviews for Captain Shipping Protection

Really fast answers, and the support is nice and helpful. I do recommend this app ! Elly is nice and helped me out in few minutes !

this app works out of the box, support is fast. if you are looking to charge shipping insurance to your customers this is the app for you

Great assistance! Thank you Elly for helping solve the issues i had. I would recommend this tool to everyone!

The app is great. Extremely great customer service. Very helpful. Thanks a lot for the team. Highly recommended for anyone. Specially for a beginner.

GoldFi

2023-03-23

United States

Super easy to install, excellent customer service. Now, I want to see it working with the first claim. But overall very straight forward.

Very easy to use app. The customer support is fantastic and very responsive, would highly recommend :)

Highly recommended!! Exactly what I needed for my store! Support only took a couple of days set me up!

Fantastic app and fantastic service! I really recommened this app to increase your AOV. The Live chat always reply in 1 minute. 5 stars from me without hesitation!

Support on this application has been very helpful. And the ability to use these features is a game changer!

Great support! Really quick reply and sorted my query right away. Would definitely recommend. Thank you!

I was chatting with Mig from the support chat. I'm very grateful for her help since she replied promptly and was very patient.

I had Elly helping me out to remove the branding and she did so very quickly and was very nice about it, and added custom insurance icons. This was amazing thank you

Fantastic option for those who "self insure" via the Shopify insurance. We have used a few different apps and this one by far is the easiest. Doesn't slow down checkout, or the store at all. Customer service was super quick answering a question I had as well. 10/10 recommend this app!

Chat was fast communication with quick response and customer service rep was helpful. Answered the questions I had.

Vip Barber Supply

2023-02-09

United States

It works great, plus the customer service chat is a plus, you can set it up however you want and you can add your policy! 5 stars!

Great app, and outstanding support! They solved my issues in less than 24 hours and I felt like the most valuable customer.

Appreciate the quick and painless assistance. Rep was friendly as well and offered assurance by letting me check that it was done correctly before ending chat.

Calculations correct, but does not work with multi currencies. It was changing the currency symbol for the total amount in the cart. No reply to my support request. Use it with 1 currency only and seems to work fine. And be aware. Upon installation it shows up as a product: The box: This is a physical product was ticked. I did not know that. So shopify tells customers this can not be shipped to their address, so if the insurance is activated the whole cart can not be checked out. If you run a big store you are about to loose a lot of sales not knowing what is causing the problem. This kind of app developers should be banned from the platform immediately! This is not a small issue. It is stupid not to double check all settings before releasing the app.

Very simple & effective way of increasing trust with your customers while also increasing AOV of your store! :)

Sunny introduced case study to me, I had a good expectation, very interested, and applied for free installation in the afternoon, currently in the test environment, great customer support, will be online tomorrow!

fast response and easy to work with. They will do all the work for you so you can focus on your core business I would recommend this app to anyone!

So amazing and kind! Was very helpful with what I was in need of when it came to the app. The app is so amazing you will love it too.

Thank you Sunny for the service! Quality app and good communication. Be aware for a policy change!!!

My store is not live yet so haven't had to use it. However, it seems like a good app to have. Sunny was a great help when I had questions. Great customer support.

Great app and great customer service. Does exactly what it describes and helped me out a lot. Thank you!