Reviews for Candy Rack | All‑in‑One Upsell

Amazing helpdesk. Contacted them yeserday around 5pm and after some detailed testing from their side it was clear there were some adjustments needed. Within the next hours i got contacted by another helpdesk worker with the message that the issue was completely fixed. He also send me some videos for me to see. I am glad the issue got fixed. (really fast) I have tested a lot of upsell apps and this one is simply working the best, so i am happy i can continue using it on my webshop.

We are happy with this app and top customer support, Alex helped me with some customizations and we are happy with the results

Extremely high value app thats a no-brainer. Love love love the app! The support is also top notch!

The support with this app is phenomenal. I have had a ton of questions, and they've looked into every issue I've had with patience and courtesy. The app works as expected. I was a little disappointed to find out the thank you page upsell is currently unavailable on the new checkout, but they're working on getting this back. I'm currently using a checkout upsell and post purchase upsell and everything is working like it should. The app paid for itself within the first day or two.

the customer support is super thanks a lot

Victory Chimp

2024-08-16

United Kingdom

Fantastic, responsive support with help aligning the upsell pop-ups to our site style. Great results so far too.

サポートの対応が早く、的確です。＊英語 アプリを入れて12時間以内にコストをペイしました。

Glecy at Candy Rack is amazing! The application is very simple but i missed some settings and Glecy helped me solve it. Second store i use RC on. And its worth every cent!

We've used "Candy Rack" in many different Shopify Stores with all kinds of themes and with a bit CSS it's easily adjusted to feel integrated into any design. Working with it for a while, we can not only recommend it, but we also guarantee that it's one of the best developer's and app's out there. Digismoothie's "Candy Rack" will increase "AOV" and make all products feel more connected for the customer. A 5/5 Support with quick help and even per store adjustments that work perfectly well, what more can you ask for? If you haven't tried this app yet, what are you waiting for?

Great support, helpful & timely!

Would Recommend: Working with Digismoothie team (Candy Rack) for about 3 months and they have been very helpful and responsive in working with us on our Upsells. We had 13k Upsells that were required to add to our site. The CSV upload option with the team really has helped us do what needed to be accomplished in a much more efficient manner; and we appreciate how much you can modify/adjust for design without doing any coding, which is an option and would let you take your customizations even further if you wished. Customer Service has been quick and responsive, uploads happen overnight for us which works out great and VERY rarely if there is an issue that has occurred during an upload, only takes them about a day to resolve. Lucia, Christian, Andres and Rein are a few individuals that we have had the pleasure of working with and all have provided excellent customer service. Thank you to the entire team for your help with our site.

It’s really helpful, ai use it mainly to let customers add gift wrapping after purchasing. Some issues must be fixed as when customer use upsale when they buy more than one item of the same SKU, they can remove one of items but price will stay the same(after discount)

A simple and great app. The support team was awesome with helping with adding a custom button and were super quick to make changes. Would definitely recommend.

Super support and helpful. Styled my popup to my shop :-)

MR. CHAIN

2024-06-03

Germany

We have been using Candy Rack for almost 3 years now and are very satisfied. The product is extremely effective and significantly boosts our conversions. Additionally, the application has always functioned flawlessly. We haven't encountered any issues at all. The dashboard is very user-friendly, and installing the app is a breeze. The customer support is outstanding—it's rare to see such excellent service. I would recommend this app to any e-commerce brand owner. In my opinion, it's a must-have. best, resul from germany

Great customer service!

Incredible service! I would say some of the best and responsive support available through the Shopify App Store! I have used many third party apps and this one is AMAZING! Get it!

Amazing support and always available! I always receive a response instantly using their chat feature and they have been able to solve or provide options to any questions I have. Thank you team!

Mi state prelevando soldi nonostante io abbia disinstallato l'app

After trying out Honeycomb for a couple months we switched over to this app because they provide hands down the best customer service. These guys go out of their way to make sure the app works perfect. They actually went in and updated the code to make sure the appearance mirrored our site. If you need support they offer phone, chat and email. AOV shot up as soon as we made the switch. Thanks again for all your support. You have a customer for life!

I've had several bugs with my theme, but the support has been easy to work with and very quick to get them fixed.

A must have for every retailer. Very easy to set up and works great - it has already brought us dozens of sold products and a very nice turnover within the first weeks. I highly recommend.

The App works really well, and the support is amazing. Rein helped me with my problem and she was 10/10. Thank you again Rein!

Super top notch costumer service and app!

New to the app so far so good ❤️‍