Reviews for BOLD Upsell AI Powered Upsells

1 Star because it's not good enough that your old code stays behind and slows up the theme. I don't think it's good enough that you won't help uninstall the code..

Another one of Bold apps that is full of bugs and for which we are charged handsomely. On the last upsell I lost $32.36 because the discount was calculated wrong. When I raise the issues, the only answer we get is someone will look into it. Refunding some of the monthly fees we are charged is never an option.

Laurel is a very nice person in support! He helped me and always was very friendly and kind. Great and fast support

Rajni was awesome! Needed to change the way something appeared in the app. Hit them up on live chat, explained the issue and he fixed it in 5 minutes. No lengthy back and fourth via email like with some apps. Just a quick easy fix.

Tech support is super responsive and eager to find a solution. I was helped by Kelsey and she did a great job helping resolve the issue.

It's great to use and it really works well. I just would like to have some more features concerning design and options, but I'm sure updates will come. The bold Apps are overall great. So 5 Stars is absolutely okay. Thank you

We've been using several Bold apps for years and they've been terrific. Laurel at Bold support was really helpful answering all my questions.

Great app to increase average order value. Support is always there to help. Thanks Harpreet for your support!

I have used their customer support twice and they are awesome. this is a time when most places make you use a ticket ...not them - they help you right away!

My theme code was overwritten, Harpreet was very helpful and even added the code for me. Fast responses and quick solutions. very happy to see live agents working at a fast and effective pace.

Rajni and Jade's helped kindly us,we were able to solve the problem. Thank you very much!!:) Please help us,if we have any problems and questions:)

great customer service! shout out to Harpreet for assisting me! Fast and effective! Had a bug with my store and he managed to solve it under 5 minutes of less!

Great customer service! They responded right away & had a solution to my problem! Shout out to Kelsey!

Easy to use! Enjoyed the app so far. I think it will help me make more sales and make my cross selling easier.

i really dont know why people bother with this app as its not a true upsell app, its more a frequently bought together or recommendations app. it doesnt create discounts for the upsell which is the whole point of upselling is to give a discount so they buy. when i did test it it also didnt work, i wouldnt spend money at all on this app as there are much cheaper apps that do what this does but in a more simpler and better way.

Great App. Awesome Support This app is really easy to implement on any Shopify Store. It's almost a plug and play type of app. Easy upsell and cross-sell that will help you position products on the frontline while the customer starts the checkout process. Just installed it on our boot store and planning to sell boot care kit and boot jacks as cross-sell. Pretty sure this app will help sell those products or at least a lot of customers will not be able to view them if not buy them. Not to mention Rajni is great, she helped me troubleshoot a minor issue and she knew everything about the app which makes her Support Rockstar. Adding to the support list Laurel and Taylor are just amazing. They are winners and know what they do.

Challi really helped me with the price comparing issue that was popping up. She was my chat "friend" both days and made me feel really comfortable. The app is really easy to use and we have had good results!! Keep up the great job = )

Bold really have the best suite of apps out there. Unlike the million other one-man team apps out there (some are great, but support can often be lackluster) - Bold has a SOLID support team that is always responsive and super helpful. Talked to Kelsey there today, and she went above and beyond what I expected. Oh and their Upsell Funnel app is excellent for increasing your AOV!

Kelsey from Bold helped me a lot with the app. Great job making sure the app was optimized for my theme

Unbelievable service! Challi was able to help me customize my pop up window and get it looking exactly the way I want it. Thank you so much Challi!!

Customer service on this app is among the worst I've seen. I was charged $90 upon install and 20 minutes later I was asking for a refund because in a blog post it was advertised this app does Post Purchase Upsell when in fact, it did not. That's another app. I requested a refund and customer service made me run through hoops and hoops for a simple refund/reversal for a charge 20 minutes ago. They want a bill number which has not been generated yet. I'm unable to understand why it's so difficult to refund someone who hasn't even used your app for an hour. I have contacted Shopify Support who also said it's not possible to provide a billing number as the invoice was not paid yet. They requested I delete this app and they would contact the developer directly to get this resolved. I will edit my review upon further updates.

Ryan from Bold helped me a lot with the app. Great job making sure the app was optimized for my theme

Please don't get involved with Bold. I have no choice because I have a custom business that I started over 7 years ago and Product Options was the only customizer available at the time. They have yet to get this Upsell/Discount to work, and every time I make contact with them it's a different answer. I have no idea right now what's going on with my site. And it's not likely I'm going to get an answer. Avoid them. UPDATE - after hours with support, they were unable to get the apps to work for even the simplest of discounts with customization. AVOID THEM.

Some of the best customer services I have ever received on shopify, Pratibha was amazing and customized the upsell to fit my store perfectly. 5 stars, thank you

Very, very great app for all product and variant upsells. Also Harpreet helped me for hours with code customizations to make the pop-up even more perfect. Defenitely recommended!