Reviews for BOGOS.io Free Gift Buy X Get Y

I've just installed this app today and I am immediately thrilled with the customer service. Anne was AMAZING, patient, understanding ... she went above and beyond. I am very excited to see how this app performs. 10/10 customer service. Thank you Anne xox

DO NOT USE THIS APP - avoid at all cost- read full review, it will save you thousands of dollars. I had an extremely disappointing experience with this app and its support team. After uninstalling the app, I discovered that a cloned product remained active on my store, allowing customers to purchase an offer that should have been automatically disabled upon app removal. This resulted in financial loss as some customers took advantage of that and orders hundreds of the product for FREE!( up to 3000 USD!) When I reached out for support, instead of acknowledging the issue, they repeatedly sent policy articles and denied responsibility. I followed all their instructions to DISABLE the offer before removing the app, and even redownloaded it to verify—confirming that the offer was indeed deactivated. Despite providing clear proof, including video evidence, their team refused to take accountability or offer a refund for the losses caused by their system. If you're looking for an app that values transparency, reliability, and customer support, I strongly recommend looking elsewhere. This company has shown a complete lack of authenticity and accountability, leaving merchants to deal with the consequences of their technical failures. Would give zero stars if I could. Avoid at all costs Hi VivaRays, The situation occurred due to the failure to follow the removal instructions provided via multiple channels, including in-app, email, and live chat. BOGOS has consistently communicated the importance of disabling offers before uninstalling the app. Our app can not control orders or products once uninstalled, as we lose all permissions to affect store data. The financial loss was not caused by BOGOS but by failing to follow the removal process. We understand the frustration, but our policies and system behavior are transparent, and we provide ample guidance to prevent such issues.

Really good live support, I had an issue and the technical team made the adjustment for me within 12 hours! would really recommend.

Function of Beauty

2025-02-12

Thank you Mina for the quick and thorough help!

Anne is the best and got my offer added no problem.

Greta to learn new things and get screenshot examples to help guide me for future reference.

Quick and so helpful!!! Thank yo!

The Bookish Shop

2025-02-11

Daniel was extremly helpful, and kind. Will change to 5 stars once my issue is resolved! <3

extremely easy to use

I really appreciated Mina's great support! She is smart and patient

Anne and Briam were really helpful! I needed some changes on the website and they did it in term of minutes, thank you both!

Customer service is responsive and helpful. I am able to get things set up easily with their help.

Amazing app. Works way better than Shopify codes. So worth the money. The customer support from MINA is rock solid and super fast.

Awesome service

Je recommande cette application car l'utilisation est assez optimisé et très simple à prendre en main. Le gros point positif est surtout pour le support SAV qui est ultra-réactif, je le contact a n'importe qu'elle heure et en moins de 5 minutes j'ai l'aide approprié.

Geat app, we have tried a few and this was the best for our complex set up, a reasonable price and works a treat! They are always adding and updating it and the team are super on it if you ever have any issues.

Super fast and super good answers!

App works well, customer service is very enthusiastic and efficient

It’s a great app, and the customer service is excellent. Mina is always so kind and professional. All my issues were solved with her help. Whenever I have questions or issues, they are always very helpful.

After 2 campaigns its pretty good.. Support has been excellent and responsive and assisted in configuration where required.

Daniel was so helpful, in a fraction of a second he fixed the issues i have been having for hours.

100% Recommend. Super Fast reply and MINA helped me with EXACTLY what I needed! Definitely keeping this app!

support très réactif et efficace. je recommande, merci Anne.

great app and awesome customer support. And my special thanks to MINA for being so patient with me and answering all my questions. ❤️

Great support team!