Reviews for BOGOS.io Free Gift Buy X Get Y

great app! They have a developer who can assist you with the code editing. The CS team is great also! Great thx to Anne!

Perfect support! Helped with every question possible!!!! Iam really convinced by the customer support!

Great support – Brian and Anne from Secomapp managed to integrate this into our Shopify 2.0 store within a few hours, and were very friendly to work with.

Just signed up for this app, needed some additional customisation - support so far has been excellent - very fast and very helpful.

Prop Money Inc.

2022-09-09

United States

The app works great for us and customer service has helped us out a few times, always a great experience with them. Thank you!!!

the app does not work. the UI is messy and confusing. It looks like Windows 95. The installation requires developer to access the theme to make it work. But they cannot access the theme so it does not work. Just bad product.

Great support. Setting up was easy. No bugs so far, we just set it up in a matter of minutes and lets see how it goes from here. UPDATE after 2 weeks: After using the APP for 2 weeks, we encountered the first serious bug, people were able to add the gifts to their cart without reaching any treshhold. After looking at negative reviews, I see the problem is fairly common. However, after reporting the BUG, they supposedly fixed it, but after checking it was not fixed. Then again I reported it, then again after 24hours I get notified that its fixed.... but again... just to find out, that its still not fixed. either they do not even check after they "fix" things.... or they dont know how to fix it. This is getting ridiculous. At this point, we lost trust in their devs and will most definitely move away to a different app.

Quick responses from support. We needed an app that didn't require a coupon code in order to handle free gifts, and this app did just that.

Great customer support. The team is always very responsive and always willing to help! On top of that, they are all very kind. I recommend using this app.

It worked well for about two weeks. After that, something broke and all of the items in the special offer, you could add to your cart for free. after escalating it to their support, they started working on it - next morning they said its fixed, after I checked it was not fixed. I escalated it again, AGAIN after 1 day, they said now its fixed, only to find out today its not fixed. they are not even checking after their fixes. yes. their support is friendly, and quick to reply, but this situation is making me move away

Great app and great customer service. David really helped us in setting up the app. Works totally fine.

We're able to achieve free gift promotions with ease. The best part is their support team - very responsive, very proactive in providing solutions, and takes time to explain procedures clearly. Thank you and keep it up!

Customer service is world-class. They set up our first BOGO and have been very supportive since downloading the app. Excited to use the product.

Anne and Brian have been a great help to assist us with configuring and ad-hoc works. Thank you so much, team!

The apps should have more additional rules to be included. I expected more with this monthly rate price. But overall, the discount rules offered should be sufficient for most stores. On the other hand, support was quite fast and helpful!

Their customer service is amazing...super speedy responses and very helpful. App is easy to use and works like a charm! :)

Very helpful support team and quick response time. We really appreciate the support, thank you again!

The support team is so great - very responsive and quickly resolves issues, and they follow up to make sure that everything is okay. Thank you Ellie, Louis and David.

Substance Nutrition

2022-08-19

United States

Amazing Customer Service: I have been on Shopify for many years now and have tried a lot of apps over time... nothing compares to the customer support I received form David, it was 1. extremely quick AND off hour (as I decided at 6pm to set up a new app for an email going out at 6am the next day) but 2. also very friendly and easy along the way... I'm excited to continue to use this app and have access to other (hopefully equally as awesome) Customer Representatives like David.

Pas encore testé en ligne pour voir les résultats en terme de vente, mais le support pour l'installer et faire les adaptations est au top !

Wishtrend

2022-08-16

South Korea

This is the perfect app our team was looking for. Easy set up for diverse free gift rules! We are so glad that we have found this app, works so well. Also their customer service system is super great!!! David helped me set up rules for our store. His reply was so quick and he was very friendly thank you so much :) I'm sure everyone will be satisfied with this app. Highly Recommend

We use this app to run more complex gift-with-purchase promotions and it's been a great tool! It's easy to navigate for simple promotions that we want to run, but it can get more confusing when there's more complexity to the promotions.. Although it can get confusing at times, I give this app 5 stars because of the excellent customer support! They are always quick to respond to my questions (even though we have a 14 hour time difference!), help me set up promotions, and help us customize pop-ups to fit our brand + styling. I've recently been working with David and he has been very helpful in solving our problems and walking me through everything so I understand clearly...and I ask a LOT of questions. My advice - reach out for help if you get stuck or if you don't like how something looks!! They're so helpful and supportive - it's been a great experience so far!

Great service and very fast response, especially David, helped me a lot to set up the APP, highly recommended!

coastland apparel

2022-08-12

United States

David was quick to solve our problems and help us get our free gifts organized! Great app and better customer service!

Anne and Brian from the support and development team helped me resolve my issue in a short span of time and I really appreciate their help. Thanks a lot team!