Reviews for BOGOS.io Free Gift Buy X Get Y

Customer Service and Technical Support when called upon has been second to none. Top quality service everytime. Can't fault their service.

Great app that does what it promises. I had an issue when i updated my theme and the live chat support had it fixed within minutes. Great support!

I've been using this app for a long time and I'm really satisfied. Because the function is good, but especially the cs team is kind and helps quickly. Free gifts are really important for sales, so they're really helpful whenever you need them.

As Shopify does not have a native gift with purchase functionality, after rigorous research, this is the best app to do it. This has the most functionality, the quickest and best in app support and has been around for the longest. Also thanks to Mike and Daniel for quick and capable responses.

The moment we reached out with questions about setting up rules, they responded promptly and provided clear and concise guidance that made the entire process a breeze. The team especially David not only resolved my query but also ensured I fully understood the rule setup, which was immensely helpful. Appreciate it.

Customer support was so helpful , did everything I needed for my store so quickly.

Amazing support they responded quickly and walked me through everything I needed help with!

Launch with caution, 3PL is chaos! I thought this app would help me just automatically add a gift to cart. And it does, nice. BUT, this also means that the app creates a "duplicate Gift-product 100% discount off" in my store. The free item was fully visible in my store collection, 3PL's didn't integrate because they didn't recognize this "new item". So orders were flying out the door without the gift in the package. Maybe I hadn't done my homework, but I'm used to apps being plug-and-play especially in this price category. Two Stars for super quick customer service, didn't resolve my issues though and chat is buggy. 2 days in, I'm deleting the app for good.

I can't say enough good things about BOGOS: Free gift & Buy X Get Y and their fantastic team! I've had my fair share of technical challenges, and BOGOS: Free gift & Buy X Get Y has been an absolute game-changer for me. First and foremost, the app itself is a gem. It seamlessly integrates with our Shopify store, providing us with a range of powerful features that have significantly improved the user experience. What truly sets BOGOS: Free gift & Buy X Get Y apart, is their exceptional support team. I've encountered issues at various times, often during off-hours due to the time zone difference, and they have consistently gone above and beyond to assist me promptly. Their dedication to customer satisfaction is evident, and it's a rarity to find such a responsive and helpful support team in today's tech landscape. Not only have they helped me resolve every technical hiccup I've faced, but they've also provided invaluable guidance and insights to help me make the most of their app's features. Their expertise and willingness to assist are nothing short of remarkable. In summary, the app is a must-have for any Shopify store owner looking to enhance their online presence. The app itself is robust, user-friendly, and feature-rich, and the support team is simply outstanding. I wholeheartedly recommend them to anyone in the e-commerce space.

CuteDutch

2023-09-12

Netherlands

We are using the app for a couple of years now and are very happy with it, works perfect and is covering our needs. There was a little problem with the new version of the app and support was very helpfull and very quick with resolving the problem.

Great app and customer support team!

I had some challenges, very probably with the way we had set up our GWP, I have no technical ability and normally I have a team of people that work our website, however this was at the weekend and everyone was out of the the office. I contacted BOGOS through the chat and didn't expect a reply because it said it was closed at the weekend, however David from BOGOS replied and was extremely helpful. He asked me relevant questions to find a solution and when I said I really had no idea on how to implement that solution David did it for me. He then monitored our site for a 24hr period to ensure that the GWP was still working. David contacted me at the end of this and checked in to see if everything was still ok. Thanks David, great 5* service.

Customer support from 1 to 10 was a 10. Mina the person that was helping, solved an issue that I was having for 2 days in 10 minutes. I can't really ask for a better customer service than this. 5 Stars all the way!

I used this app for months and support is great. They are super responsive and helpful on live chat, even jumping in to help me on a Sunday when they do not technically work. However, we experienced quite a few bugs so I would recommend that you test your funnel fully when deploying this app, and keep testing it as things can break. If you're using Passport International Shipping, this app will not work well with it because their cloned product variant has non-Latin characters which Passport Shipping's software does not recognize. We did not realize that international customers who had the free gift in cart were not able to check out for months, and try not to think about how much sales we've lost due to this issue. The last straw came over Labor Day weekend when the free gift randomly stopped adding to cart even though we had plenty of gifts in-stock. Orders were sent out without the gift for eligible orders and we'll likely have to re-send the free gift on our own dime again. I share these experiences not to disparage the app makers (because their support really is fantastic), but to help merchants so that they learn from our experience. If you install this app, you need to consistently stay on top of your checkout process and ensure it works smoothly. Ultimately, we had to uninstall because there were too many problems, but hopefully it works better for you and support is always there to help. If I can't find a less buggy app, I'll be back. Thanks for all your support.

I love their product! It helped increase my AOV and conversion rate so much with such a simple plugin! Customer support is excellent! This is the best shopify app i've ever used as far as increasing conversion rates go!

App is great as it is, but the support team is what makes it extra great. Totally recommended.

The app didn't immediately integrate with my store, but David and Louis immediately went to work and got the app working pronto! Thanks, y'all!

La plateforme est simple d'utilisation et un conseiller est toujours là pour répondre à nos questions et nous aider le plus rapidement possible !

Very useful Application with a great support. We have been using the application and happy with its performance.

We have a pretty custom checkout drawer so I was worried this app wouldn't work properly, but it was exactly what we needed! We wanted a cart threshold to be hit and then an auto-free gift to be added, and the app was able to set that up perfectly. I had some minor tweaks that I needed for the cart language so I reached out to Mina from Support who helped me pass on the message to their dev team Alex who solved it within 30 minutes. A great experience overall!

App works as intended for "free gift with purchase", and one of the better apps on the market for it. Support was helpful.

Customer support couldn't be more helpful. Did most of the work for me. I would recommend this to everyone.

You don't need to worry about any problem when it happend,you have greatest support team. Customer Support is awesome.response is so fast and they understand what problem happend to me. DEV team also awesome they change code and help me so fast. Thanks for your kindly support Mina.

Store

2023-08-24

Taiwan

Thank you so much for the answer by Louis Anne it really feel so good when someone quickly helping me Thank you so much BOGOS team~

excellent app and excellent support! I have tried other similar apps and they have lots of issues and slow support. these guys are the best!