Reviews for BSS: B2B Wholesale Solution

pros: 1) The support team talks properly to the customer 2) They understand the customer's requirement very well and then give the proper solution. 3) If any issue comes up in the tool then they try their best to resolve it. 4) Customer's query is resolved within 24 hours 5) The tool is easy to configure 6) This tool fulfills the requirements I had. cons: 1) Customer support is not 24/7 2) There should be something to resolve customer's queries within 24 hours.

Support very helpful

The BSS B2B Solution app is easy to use and has lots of great features, such as tiered pricing with quantity and amount breaks (most apps only have quantity breaks), extra fees, order limits, and lots more. Emma and the BSS team are also very helpful and responsive. They helped us integrate our theme quickly and did a great job. Keep up the great work!

I was helped by Jonas. He was very helpful. And gave me great ideas Thank you so much

I definitely recommend this app because I was looking for the ability to sell to both businesses and consumers around Europe for ages and I could not find anything. With this app customers will be charged VAT if they do not have a business and for businesses the VAT will be deducted. I also want to thank Jonas for really helping me with setting the app to my store and making sure everything worked correctly. Definitely recommned the app and definitely Jonas is the guy you can definitely trust to do the right job!

Top Notch! Jonas and team have been fantastic since day one. They continue to support and offer guidance and solutions. If you are looking for a B2B solution we reccomend.

Customer Service is very important to us, and they are attentive and quick to response, I like that a lot. Thanks!

Der Kundenservice antwortet schnell und löst Probleme umgehend. Ich bin sehr zufrieden mit der App, sie funktioniert einwandfrei und hat viele nützliche Funktionen. Auf Emma vom Supportteam ist immer Verlass! Weiter so!

Studio Inktvis

2024-09-17

Netherlands

Love the quick support and they are so friendly helping to answer any of my questions. They even helped solve problems another free app created.

A quality app with the reasonable prices.  PROs: support 24/7 (short delay), quick&easy UI/UX, lots of B2B options. Suitable for very large, itemized orders. CONs: speed issues, when you store has multiple other apps installed. There are some minor compatibility issues, but the dev team works hard to fix them. Meanwhile, we've been working with Namyr from the BSS support. She is a very helpful person regardless of the issue reason.

BSS: B2B Wholesale Solution has all the features we were looking for, and more. It's easy to use, and their customer support (especially Namyr) is truly great. Any issue I ran into so far, they have addressed it quickly which allowed us to get up and going quickly. I like how customizable it is. The only challenge is that their customer support operates on the opposite time zone than where I live in EDT. That said, I just logged in at night for a bit to get quick answers. After demo'ing a handful of other apps, BSS: B2B Wholesale offers a great value. The support team really makes me feel like I have a partner vs. me just being a customer.

Made in Japan

2024-09-12

Portugal

Everything works and the supporting team is really helpful! Thank you to Namyr for helping me out configurate my store!

Supporto eccezionale. Namyr è stato rapido e sempre disponibile. Tutte le richieste sono state esaudite. Fantastici!

Der Service ist sehr gut! Man muss nur an die Zeitverschiebung denken, aber dann reagiert jemand innerhalb von wenigen Minuten. Auch mit der App bin ich soweit sehr zufrieden.

Ibergift

2024-09-03

Portugal

Very good app and staff! Congratulations! Thanks Jolie!

We just started using BSS: B2B Wholesale Solution, and it's exactly what we need. The app functions perfectly for our business, and the customer service is fast and responsive.

The wholesale registration form feature of this app is exactly what our company needed as we are strictly B2B. Pairing this app with the BSS Lock Passcode Pricing app works perfectly. BSS has been a huge help with resolve a couple of small snags and Emma has been super responsive and extremely helpful. We're looking forward to using more of the features of the app once our website is live. Highly recommend for any companies who sell B2B or offer wholesale options and do not want to upgrade to the Shopify Plus plan. Ask for Emma, she's fantastic!

We’ve had an excellent experience with the BSS Wholesale app for our Shopify store. Jolie, in particular, provided exceptional support with quick responses and thorough assistance. Jolie's expertise made everything easy and efficient. The app itself is highly functional, and fantastic support only adds to its value. Highly recommended!

Emma is perfect! :) Responses are fast and always helped.

The App works great and does what it's promising. Support is fast and kind. I recommend this app to anybody who wants to do wholesale!

I am very satisfied with the App so far, mainly because the customer service team is excellent. Their responses are very timely, and the service is thorough. There were many CSS style adjustments that I didn’t even request, but they noticed and helped me make the changes. I am very grateful for that. Since Shopify themes update quickly, sometimes the App may have compatibility issues, which I think is completely normal. The quality of the customer service is what really matters. My customer service representative, Jonas, was very patient in listening to my requests, and they were able to resolve most of our issues within the same business day. I highly recommend this App.

Good app, not a 5/5 as things could always be improved but overal it's working. A bit too expensive in my opinion though. Good customer service.

Support funktioniert gut. Jolie konnte bisher in den meisten Fällen relativ zügig helfen. Wird aber auch gebraucht, da doch einige Dinge noch speziell auf den Shop angepasst werden müssen.

After running into many apps that offer a bunch of things in a misleading way that at the end they are not able to fulfill, I ran into this beautiful app and awesome support theme that lead me in every single step of the B2B side integration. They are able to customize a lot of things to leave the store very functional with a B2B side which was what I was looking for. 100% recommended, they are very very professional and the support replies in a timely mannner

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app. Wish your business all good!