Reviews for B: B2B Portal, Quote, Net Term

A wide range of tools for the needs of the store, and the support is always ready to help me in all matters! Thanks for the great app

Prabhuji's Gifts

2024-01-29

United States

The B2B Portal/Net Term app is nothing short of a game-changer for businesses like mine, and it deserves every bit of the five stars I'm giving it! I was introduced to this exceptional app by a customer service representative named Emma, who has been an absolute delight to work with. One of the standout features that instantly grabbed my attention is the customer portal, a feature that I had struggled to find in other B2B apps. It's a game-changer for businesses dealing with net 30 customers. The ease of use and efficiency of this portal have made managing orders and accounts a breeze. It has significantly improved the experience for both us and our customers, making it a win-win situation. But what truly sets this app apart is the array of bonus features it offers. Not only do you get the customer portal, but you also gain access to features like company users for the same customer and sales reps commissions. These additional functionalities have added tremendous value to our operations, allowing us to streamline processes and maximize efficiency, all at an affordable price. The affordability of this app, considering the comprehensive features it provides, is remarkable. It's clear that the developers have designed it with the needs of businesses like mine in mind, making it accessible without compromising on quality. In conclusion, the B2B Portal/Net Term app is a gem in the world of B2B solutions. Emma and her team have not only met but exceeded my expectations, delivering an app that caters to the unique needs of businesses dealing with net 30 customers. The customer portal, along with the bonus features, is a game-changer, and the affordability of the app is the icing on the cake. I couldn't be happier with my discovery of this app, and I highly recommend it to anyone in the B2B space looking for an exceptional solution. Five stars all the way!

Thank you so much for such a valuable review. However, 4-star review means you are not 100% satisfied with our app. If possible, hopefully we can have some more feedback so that we can assist much further and revise your experience. Looking forward to hearing from you soon at "support-sbc@bsscommerce.com".

muy buena aplicacion, y el soporte es muy bueno, siempre te solucionan los errores o solicitudes que desees.

I have had a wonderful experience with the products and the company. The products are top notch and the company is super responsive in getting back to me with answers to my questions.

Very good support from the BSS team that help us every with issue that we can have, best B2B app !

you cannot do anything with the free trial. thats a joke. looking for a replacement for app that we have but obviously this will not help us figure it out.

Emma and her team wonderfully help us with the requirements we need together with this app. Quick to their updates and thorough help. Great app and great people behind

Great support! Actually the reason why I have decided to proceed with the BSS apps. Jocelyn and the team answer within hours and have given great support. Possibility to combine different apps from the same team is also great.

I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download: * You will always need to pay for a premium features, not just the lower scale one. * You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services. * There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond. * There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups. * Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone. * In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly. * I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching. Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.

Great app and they have a fantastic support team that helps very quickly.

Every time I reach out, the team is A.) responsive, and B.) helpful and professional. Thank you for your continued support. Lovely doing business with you.

Very useful application, customer service that listens and is very available to help with installation. The combination of these B2B applications is perfect for a highly functional B2B site! Thanks a lot!

A great app that does exactly what it says it does. The customer service though, is something else entirely - fantastic. Highly recommend.

I have been receiving help setting up this app for the last few days, and I am at a point now where things are looking very good. The app has allowed me to setup an area where my customers can register an account, then once I verify it, they are able to purchase using a PO # at check out, rather than a credit card. There were a few things to setup, but I was lead through the entire process by a very competent team, with my point of contact being Jena Nguyen. Thanks for being patient with me Jena, and helping me make the site look good, and the process work smooth. Kind Regards, Gary

MG Laser

2023-10-02

United States

The app is good, but the support is great! They always get back to you quickly and do everything they can to help you. They go out of their way to make sure that you get the answers you need and are great with communication.

We have a very complex wholesale solution need and this app with conjunction of the other apps from BSS commerce works perfectly, couldn't be more happy with the customer experience and the app itself. Jennie P. and the tech support have been there to handle all my questions.

outstanding customer service

great customer service. Jennie P in particular has always been there to help!

Really good support to as system that will make my job much easier.

the best app for b2b & whs customers, and the live supoort chat is one of the best i know, great jobs from you!!!

If this app looks like it'll do what you want it to do, don't hesitate! The team behind BSS has given us the best service we've ever experienced on Shopify (over 8 years). Nothing is too much trouble. Based on our experience, they'll get you set up the way you want, to the best of their ability, and fast! They seriously deserve this 5 Star rating!

Brilliant experience with the BSS team so far. The support team has been incredibly helpful and the app itself is impressive. The store hasn't gone live yet, however everything has performed well in tests so far. Would definitely recommend this app for any store with wholesale needs.

Emma was helpful, prompt and knowledgeable in her assistance during the my trial period of using the app. She was able to help me troubleshoot the Net Terms feature and help recommend solutions for the challenges that I faced.

Helpful service in fixing a minor formatting issue on the B2B portal page. I sent them a screenshot, they fixed it right away. Overall I like the B2B portal app and especially the B2B Wholesale solution app. Works very well for our needs.