Reviews for Attentive: SMS + MMS Marketing

Attentive is a terrific SMS marketing provider. Their white glove service is unmatched and has been critical for my lean marketing team. They are an internal part of our marketing communications and their employees have all been amazing to work with. They do a great job at providing you with helpful resources and tools!

As a platform it has been excellent in executing our marketing messages out to users. It also has robust segmentation possibilities and provides quality reports/data for us to review. One fall back is the integration segmentations can have issues.

Attentive has been a top notch SMS provider. It's super easy to use and the White Glove support is second to none. Chat is always available so you never have to feel stuck, you can always get an answer. Reporting is great too.

If I could give no stars, I would. DO NOT use this company if you want to retain subscriber data (they took our list from Klaviyo and scrubbed everything except email and mobile number. They don't understand basic requirements like opt-in/out data. My subscriber list has three columns. It's a joke. Design is glitchy and can't save mid-design (meaning you lose work unless you want to save and get backed out each time), customer service reps are MIA and tech support patchy. Analytics and reporting are very basic and many essential reports have to be requested (because they're gatekeeping data, I suspect because so many people are fleeing). And the best part? They cost 2x what Klaviyo charges for a much better platform and service. They built their business by luring Klaviyo customers away with a free email service period but once that was over, are charging far more than we were led to believe. Even if it didn't feel like a bait-and-switch, they cannot justify charging so much for a pretty basic service. Seriously causing us so much grief and after days of begging for help, we're still getting shrugs and confusion.

Exceptional White Glove service - professional, patient, knowledgeable and timely. I also like the automated journeys, sign-ups and SMS message. Easy to you!

Attentive has been a GREAT new asset to our business. The support team is great at start-up, and there for you as you go. So glad they are part of our program.

Keep Nature Wild

2021-05-27

United States

Attentive has been a game-changer! The interface is so easy to use, the resources are insightful, and their customer support is the best part - their white-glove team and our own account manager are there to help with everything along the way. We only wish we would have brought Attentive on sooner!

The interface is very user friendly and the support the attentive team provides is incredible. Really great app for anybody looking to scale their SMS marketing.

Attentive has quickly become an integral part of our marketing-generated revenue (roughly half of our revenue generated from email). We asked our ESP if SMS was cannibalizing our email leads and surprisingly, our account manager told us that SMS did NOT affect our revenue from emails, if anything, it's boosting it (more eyes, more touchpoints, not as invasive). If you have not considered SMS marketing for your company's needs, try checking out a demo. It is seriously game-changing since people check their texts more than they check their emails. Our Account Manager and the attentive team have been amazing too--helpful, problem-solving, and focused more on how we can get more customers looking at our products rather than how can we generate more revenue. Customer service is responsive and thorough, and the products they have in the pipeline are going to be game-changing. Attentive is compliant with all laws involving texting so there's no need to worry.

Love the deep integration with Shopify attentive has built, we are segmenting and sending better than ever!

Legacybox

2021-05-20

United States

We love Attentive and would recommend it to anyone looking to scale the SMS/MMS program. The support is incredible.

Attentive is great! Easy to use, their team is awesome, and SMS performance since switching to Attentive speaks for itself!

Great service! My account rep is very responsive and helpful. The platform is robust and they keep innovating. I like the automated flows you can set up and the reporting is really easy to read. If you use Klaviyo it's similar to that for flows and will feel easy to use.

I'm loving Attentive so far! We're just getting going, but the interface is really straightforward and easy to use and they were exceptionally helpful while we were getting everything set up. Loving the SMS results!!

MATE the Label

2021-05-07

United States

Our experience with Attentive has been nothing short of excellent! Our rep is so helpful, insightful and wonderful to work with. The UI is easy to use and they're constantly putting out new product releases and listening to their users for feedback. 10/10 would recommend!

Easy to use, very 'attentive' customer service, and helps us add a lot more sales each month! Highly recommend!

Attentive has helped us significantly increase our revenue! Our client manager, Lauren, is so helpful and dedicated to assisting us in growing our business! It is very easy to use the interface and they are always adding new features and updates to improve the experience! We are very happy with Attentive

Cannot recommend Attentive enough for SMS marketing! In less than 6 months, our subscriber list has tripled and we are seeing incredible revenue numbers. But, I think the best part about Attentive is their fantastic support team. We have a dedicated success manager who is constantly optimizing for us and helping us grow. Their white glove team and live chat respond within minutes to any questions or issues I have. Overall, I recommend Attentive for any business looking to take their SMS marketing to the next level!

The Shopify integration is easy to use as with everything Attentive touches. Highly recommend partnering with Attentive for SMS messaging!

You can't go wrong using Attentive as your SMS platform. Their integration with Shopify is seamless and easy. The Attentive dashboard is intuitive and easy to use. SMS has quickly become one of our most profitable channels, and the Attentive team has been with us all the way. They are knowledgeable, helpful, and always extremely mindful of compliance. I can't recommend them enough!

Our experience with Attentive has been nothing short of amazing; we're very impressed by how quickly SMS marketing has become a dependably strong channel for our sales.

Attentive is hands down the best sms marketing provider out there, no question. We saw immediate results right off the bat when we installed it over a year ago. Now they are an internal part of our marketing communications. Also, their staff is amazing to work with and always pushing the envelope to test new functions to create a better user & customer experience. Can't recommend them enough!

Very disappointing. Attentive will ONLY work with you if your traffic is at 2500K or higher; because" this is where they see the conversion at." When I asked point-blank, "you won't work with us because our traffic isn't at 2500, she wouldn't give me a straight answer yes or no, which tells me what else are they shady in other areas. This company had no need for the small business'. Very disheartening.

We have been using Attentive for about a year now, seriously they are the BEST SMS marketing company ever. I was hesitant at first from using sms as a new marketing tool but so glad I jumped in full force. Our conversion ratio increased including our revenue dramatically since using Attentive. Regarding their support, any questions you have they are answered swiftly and they dont beat around the bush - the team is highly educated and willing to help you in every way so your business succeeds.