Reviews for Appointment Booking App Apntly

great app, and customer support was very helpful

I recommend Appntly. What an amazing scheduler. Easy to use. Very helpful service. I can tell it's a total win for a beginner user like me. Recommending everyone.

This program is so versatile! I love how easy it is to set up my appointments and customize my availability for various types of appointments. I love that my customers can easily reschedule, and I can also reschedule if needed with automated messages. It is much easier than coordinating appointments via text or FB messenger. The app chat feature is awesome and easily and quickly accessible for questions. Excellent app!

Amazing customer service and support and a user friendly app!

Easy to setup and the ri customer support is the best I have worked with. Highly recommend.

Awesome app and even better service, they are quick to respond and assist with set up. five stars all day long! Thank you for making it easy!

It has a good response, but is a little bit difficult to use the app

It's user-friendly and the support is helpful. Thanks for this amazing product.

Great responsive support, agile design that can be customized.

Sam took good care of me with friendly and fast customer service. They are awesome I recommend them to anyone.

I just wanna share my experience with Appointment Booking Appntly. It has been fantastic! The app is incredibly user-friendly and has made scheduling appointments so much easier. It’s streamlined my day and taken the hassle out of managing my appointments and Sam is amazing and he helps all the time! Highly recommend it :)

The app's functionality is quite good. Sam, my support rep, has been outstanding and is very helpful. If you're looking for something you can rely on with a good bit of flexibility, go with this. It works and can be customized to suit your needs. All my questions were answered by Sam within minutes. Update: Server Issue and my business has been down for a significant time and no idea when it will be back up. My business is 24/7 and its happening on a weekend. Things happen but you'd hope they would have a server that is stable enough to keep your business up and running. This is proving not to be the case with this app. I have lost well over 2K worth of business and counting. Server is once again, down. My reply to the support teams reply: I appreciate the support team's prompt response to my concerns, though I feel it's important to clarify a few points to ensure a comprehensive understanding of the situation from my perspective. Script Related Issues: The script used on the Cart Page was to enhance functionality and had been functioning correctly until recent updates. I was not informed beforehand about potential conflicts caused by updates, which could have mitigated the issue early on. Communication Preference: Regarding the decision not to participate in a call, the issue had been fully documented with screenshots and descriptions that I believed were sufficient for replication by the technical team. The nature of the issue seemed straightforward enough to handle via written communication, especially during a critical business period. Custom Requirements: The customizations in question were initially discussed and approved. Any changes to the app's cycle that impacted these should have ideally been communicated to me prior to implementation. Communication Tone: I regret if my frustration, driven by the impact of the issues on my business, came across as harsh or unprofessional. It was never my intention, and I apologize for any perceived abrasiveness. The stress of the situation, particularly the financial losses incurred, undoubtedly influenced my responses. Continued Use of the App: It's true that I continue to use the app, which reflects not a dismissal of the issues encountered but rather a testament to the app’s overall utility for my business needs. This demonstrates my willingness to resolve these issues constructively. Moving forward, I am committed to fostering a professional relationship and encourage the team to engage in a constructive dialogue to prevent future disruptions. I remain open to discussing these issues in a scheduled call focused on solutions. I value mutual respect in all professional interactions and look forward to improving our communication and ensuring the reliability of your service. UPDATE 1:55: Service has now been down for more than an hour with no response by the support team. Its continually pausing all services and is not populating the widget at all on the website. Its doing so automatically. When you try to resume services and go to book on the website, you get a "loading services" button with nothing happening. Will be updating as soon as a response is given, or a fix is made every half an hour. UPDATE 2:30: Still no response by their team. Its clearly an issue with their widget. I was able to get a few test bookings off before it automatically paused my services, and turned my button to "Add to cart" which is the default when there is no calendar integration. I tried to resume services and again I am given a "Loading Services" button which does nothing. Hope their team will update soon as its been well over an hour now. UPDATE 3:00pm, Still no word from Sam or his team. I have contacted both on the app chat and over email. No one has even acknowledged me in an capacity. The application is still problematic and the problem persists. The app is deemed as of now, a catastrophic failure. Final Update: After careful evaluation and ongoing communication with Sam the app owner, I have been forced to move my business to another platform. This app will update and change without anyone knowing and without warning. BEWARE! Sam decided to make critical changes to the app to support his "Chinese Client" and was in fear or receiving a 1 start review by them. I would suggest looking elsewhere for a better platform where your business isn't at risk due to non communicated updates. Sam is here for the 5 start reviews and will do anything to keep 1 start reviews from happening, even if its at the cost of other peoples business. I have reported this to shopify dev team to do a full review of this app.

Using Appntly for booking appointments on my shopify store has been soooo great! It allowed me to replace the check out button with a book icon since I offer services, while still allowing me to collect a deposit. I've found that they offer features in their lower tiers that cost more in other apps out there! For example, they offer calendar integration in their lower tier which other apps offer it in their more expensive theirs. There's also customer support whenever you need it. They've been very helpful so far! If you cant choose between Appntly and other apps, I would recommend going with these guys!

Great app, easy setup and fantastic support.

Great app and awesome customer service.

Advance4Training

2024-08-17

United Kingdom

excellent

Super Service, lässt sich gut customizen für verschiedene Zwecke. Fairer Preis.

We wanted to move over from Calendly to something that works directly with shopify, and Appntly is by far the best. Tried them all. Appntly creates a customer for you right in shopify. Looks great on mobile. Sam is super quick if you have any questions. Pricing is easy. Just fab. Would highly recommend.

Just downloaded it, Sam is really helpful and quick response. So far this is the app I found very easy to use and convenient

We are switching from Accuity to Appntly, which is not for the weak-hearted! So far, so good. Keeping my customers on my website was a big sell for me. Apptly has almost all the features Accuity has; if they don't, there is a workaround. The app designer has been helping me by customizing parts of the app to work with my needs. Working one-on-one with the developer makes for a great app! The only issue so far is class passes. Shopify doesn't have the option to sell a package of classes, but the workaround is using a digital coupon code at checkout, and in the end, it isn't a problem with the app; it's Shopify.

I recently started using this app, and it’s been fantastic. The interface is user-friendly, and booking appointments is quick and easy. The reminder notifications are super helpful too. Highly recommend it!

LOVE this app. It is super easy and efficient and the costumer support is fantastic!!

The app works perfectly, the personalised treatment of the developer is a very special plus. Highly recommended.

easy and comprehensive with quick response to inquiry. highly recommend!

It's a very intuitive interface and support helped quickly.