Reviews for APO Product Options, Variants

BRETT LAUREN

2020-06-18

United States

I'm fascinated by the reviews for great service as I've just sent my 3rd request begging for help. I'm completely stumped by the setup and have been told twice now to look at the tutorials and that they can't help me. Looks like I'll be deleting it...

Long time customer. We have used Advance Product Options for years. Currently we use this app add a Text Field, Drop Down Options, File Upload, and Setup Charges for many or our products. The customer can even change selected options in the cart before checkout. We also use this app to make Quoted orders with "Cart Saver" by Activated Apps. With Cart Saver the product options are carried over to a draft order that we use to make quotes for the customer. The only feature I wish for is the ability to manually add options to a draft order from the admin section. Support has always replied within one day and has been quick to check my code for errors. I recommend this app over the similar app by BOLD.

The best work around for the variation limit and an amazing support team who went above and beyond to get my website exactly how I wanted it and all done within 20 minutes!!!!

Great app! Works perfect and great support when fine tuning. Lots of functionalities that are very helpful and good looking.

I really love this app! It was easy to start using and has made our customer ordering experience so much better and I don't think we are losing sales due to ordering frustrations any more. Also, the customer service is excellent! They are always there when I need them. Thank you so much!

This app is a life saver. I needed custom variants and this app has exactly that. It also has tons of other cool features. Highly recommend. Their support team is also amazing as well!

We are typically against adding apps to our store, but custom development was REALLY expensive, so we tried every customization app out there and aside from live preview (which really doesn't work that well on the other apps anyway), Advanced Product Options provides the best and most comprehensive functionality. We are able to get very deep in the conditional logic for our products, and it has allowed us to add a better user experience. The best part of our experience so far is the amazing customer service provided. They handle every question quickly and have done tons of little tweaks to make the app work with the user experience we are trying to provide on our store. 100% recommend!

This app is great, Easy to use and for the price you get exactly what you need, it would be Great if they had another level of subscription with more options but for now this app is exactly what we need. Thankyou Alexey, you were amazing!

I tried to many app to create my product options but did't work for me this app has to many options and excellent customer support. Thank you

The product works perfectly and easy to setup. the support is nice and very quick. I recommend this app installation.

I used the Magento version of this App for years and the Shopify version is a little different, but a solid tool and you can usually find a way to make it do what you want the way you want it. Support is fast and good - which is a great bonus.

Great app. Very thought-out with a large number of functions and smart options. Excellent service too.

a great app to put your productpage to the very next level! and: the best support i ever had! most of the time they solve your problems in under one hour. thanks a lot!

Scotti Cline Designs

2020-05-13

United States

Very happy with this app! My pricing structure is rather complicated and I think this will help simplify things for clients. Took awhile to get setup (through no fault of the app, just my structure) but now that it's done, it will be very easy to maintain if I need to make changes. I needed tech support for a couple of things along the way and they were very fast and responsive, highly recommend!

We've only just started using this app, but the tech support is excellent, so I'm giving it five stars. Free installation service is definitely worth taking up, as I found it quite tricky to install myself, but once we'd ironed out a couple of niggles, it seems to work really well. Adding the options is pretty straight forward to navigate.

This app frequently breaks and doesn't charge people for extras, even after they installed it for me

Easy to use app. This app is suitable for custom service. Excellent customer service!! Thanks ✓✓✓

Amazing and quick customer service. This app is definitely the best in its category in terms of what it can do.

The app is great, but really is the customer service that has wowed us. Dmitry and Angelika have been quick and efficient at answering our questions and fixing our problems.

This is a good app, but above that the help you receive in getting it installed and working correctly is amazing. I had it installed, then a few issues with theme integration became evident. They helped me resolve all of the issues and were always there to help. I'd recommend them because their support is great.

Great Team support. Had a special request to improve my store and they helped me from start to finish within 2 hours. Would recommend them to anyone!

Great flexible app, customer support is fantastic as well. Answers and solutions within a day. Would recommend for anyone who needs more complex product variants than shopify offers.

Never had problems before, for some reason orders started arriving without the selected options to our invoices and when I wrote them they replied very quickly and help me solve the issue without any hassle.

Overall the app makes many, many improvements over the default Shopify variants. There are a few bugs, glitches, and design items that need work but their amazing customer service fixed every issue quickly and accurately and it sounds like they are working on many improvements. A few things to note: 1) When a template is changed, the images should not be overwritten. Once a template is no longer accurate/correct/up to date and you already have product images loaded for variants, you have to manually change each product. It would be nice if you could change things like price (for discounts) and that would change globally for every product that template is applied to but does not overwrite the images which are individual to each product. 2) Sorting of variants should default to the order they were added. The variants can become a jumbled mess otherwise. 3) Ability to have duplicate variant names for various sizes i.e. for a photographer you have to have "white frame 18x27" and "white frame 24x36" both on the back end and on the front end and that makes the front end messy. They have told me they are fixing this. 4) The front end is a little "clunky" looking and could be made more modern. 5) Ability to add thumbnails below main image which sync with variants. I.e. when you select the thumbnail image that shows the red product, the variant automatically updates to the red product on the right. I have not found a way to do this.

Very fast support. I contacted them when I needed help and they even fixed another bug which was not theirs. Thank you, Angelika! )