Reviews for Amazon MCF: US Fulfillment

It mostly works, but doesn't send the "out for delivery" email or the "delivered" email that it should. Also it doesn't flag the Shopify orders with the Amazon order ID, so if you're looking at the Shopify order, there's no way to just click over and see the Amazon order.

Well, it's been working again as long as it wasn't syncing inventory or pushing orders through so that's good. Unfortunately getting the attention needed to fix our issues after two weeks of not-useful tech support exchanges took a one-star review. Not the best takeaway but at least now we know how to get on the devs' radar. So still promising and easy to integrate but use caution until all of the bugs are ironed out. In the meantime, if you do install keep a close eye on things to make sure orders are actually getting pushed to FBM and you aren't over-selling out of-of-inventory SKUs.

We have very simple use cases for this app, and it works very well. It has helped us to automate which orders get sent to MCF versus our other 3PL. We had some initial challenges with Onboarding, but a very quick call with the MCF support team, and we were off and running in a matter of minutes.

The inventory qty is not syncing and updated, it's showing inventory even though it OOS, I have to cancel orders

There is a problem that the program cannot capture the quantity, and I can't solve it after looking for Amazon customer service. So I found the developer's email directly in the app. They dealt with my issue almost immediately, and thanks to their efforts, my sku has been able to recrawl the exact amount. At the same time, I also hope that the developer can fix this bug as soon as possible, which should not have happened. come on!

inventory count is not synching????!!!! please fix it asap!!! everyone did the switch and the fact that inventory count is not synching is a big problem after the switch!!!

So far...pretty flawless!! -Can see that orders are accepted/rejected MUCH faster -It "appears" that orders are shipped faster by Amazon- as the early metrics suggest I have been using the native Shopify MCF connection for about 4 years. Did the job pretty well with no major problems - and was FREE. Was about to migrate to a PAID MCF app, when I heard the Amazon was publishing an MCF- Shopify app. After using this for quite a few orders, everything is working very well - and again it is a FREE app. One bonus is that when a single order is split into different shipments, this app NOW handles seperate tracking numbers in the same order. That means the customer is updated in knowing the different tracking numbers. Thus, support queries received about "where's the rest of my stuff" are pretty much eliminated. Keep this app working flawlessly, and make improvements pls.

This app is relatively bare bones but is quick and works well. Ideally I would like to see the following updates or improvements. 1. Ability to change MCF shipping speed after the order has been placed by our customer before it is submitted for fulfillment. If the MCF shipping speed was displayed the same way it is on customer checkout that would be great. 2. Display the cost of the MCF shipment in the Shopify order 3. Display the expected ship date and delivery date in the Shopify order

It would be nice where a note is placed before downloading that the app only supports Amazon US seller accounts only!! In today's market I wonder why Canada is not supported?

Does not Allow to have multiple shopify accounts connected, you can only use one. the old method allows you to create fulfillment to multiple accounts.

OneEarthHealth

2023-03-11

United States

Have it installed for about 1 week. So far no issues at all. Clean and simple. Make sure you review your inputs and double check your shipping parameters.

JackiEaslick

2023-03-06

United States

I have been using this app for about a month. It’s amazing because I’m able to connect my Shopify orders to the Amazon distribution centers. I love it!

Ronin Factory

2023-03-01

United States

I have been using the app for about 2 months in order to have all of my Shopify orders fulfilled by Amazon. The connection of SKUs was simple and once connected, it seems to be robust. I am in contact with direct Amazon support for technical issues and they are working on fixing any issues I come across, which seem to be minor. I give it 4 stars at the moment mainly due to the customer support for logistics issues when an order arrives late or never shows up or other issues related to getting the product to the customer. When we come across these issues and have to contact Amazon support for refunds, it is way too much back and forth with overseas support when it should be much more streamlined if issues need to be resolved. If a customer states that an item never arrived, we should be able to get a full refund for the cost of the product and the associated fees for MCF, or Amazon should send out a replacement to the customer at no charge and refund us the cost of the product. This should not take a dozen back and forth emails to do so. Also, if a customer pays for expedited shipping but arrives a week late and the customer wants a refund for their shipping, it should be easier for us to request a refund from Amazon as we do not want to eat the cost due to Amazons fault. I hope that they provide better support for MCF customers soon.

This app doesn't really work at all with a merchant account that has multiple stores. It doesn't let you pick the right account, doesn't let you change things if it picked the wrong one somehow, tells you to disconnect the account first before trying to link a new one (but gives no way to do that), is buggy and doesn't let you connect products, etc. It's absolutely not a "best in class" app like they claim it is, even the wording on errors/messages is unclear.

With MCF we leverage our nationwide inventory at Amazon's fulfillment centers so customers get their orders delivered faster. MCF saves us time and money by automatically sending our Shopify orders, and means that orders are always fulfilled whether or not we're in the office.