Reviews for AiT: Loyalty, Email, Review Ai

It's so nice of this app.it's powerful and helpful to us marketing and automatic 24/7It's so nice of this app.it's powerful and helpful to us marketing and automatic 24/7

Probando la app, hasta ahora me parece excelente. Hace tantas cosas que no puede tener un mejor nombre. Un poco de gamificación para promover más interacción con tu página.

I think this is very good but there are some things that do not work I think this is special for the theme but very good

This is a new app so i don't have much experience to tell. But their technical support is responsive and really helpfull.

Kind of hard to customize to your liking. It's average so far. I will update later on. I also have an issue with the review feature, whenever someone clicks it on my website, the cart icon enlarges in the background. Please fix that issue asap

The app is great and complete, but it is a little bit slow especially when someone want to open an account, hopefully they will improve it quickly.

ever since i have using this app it doing good .i have find lot of new customer thank you soomuch up

até agora estou gostando e rapido facil de configurar,tem varias maneiras dentro do app atende bem a nossa espectativa. vamos ver ao longo do tempo

Really Looking forward to using it, and see better results coming up, it looks professional and directed to the point.

This is one of the easiest to use application -I am very Impressed with it for now.Marketing is the biggest nightmare for eCommerce traders

Work about fine and then start asking for credit card details on login for "store ownership verification purposes" As if. App has been deleted and will never be trusted

Happy so far let's see whats going to happen in the long run. I really hope that this app will bring me some traffic and sales

Just installed. So far so good. Hopefully it'll do exactly whats its supposed to. I'll be back here to update you

Great support. They have it all in one place, smart pop-ups, email automation, loyalty program, and much more. thx

i think the app is great. I do have an issue of doing the first come first serve method to gain customers.

We are currently testing this app out and it seems great! This one of the best apps I've seen on the appstore so far.

Kind of confusing to set up, but once you've got it sorted, this app really works. The loyalty program is great.

Update The level of unprofessional behavior is Absolutely disgusting your employees have toke it upon themself to stalk and harassed my business with multiple messages on my website and Facebook page commenting how horrible my website speed is, this kind of behavior is unacceptable. I’m the owner of the business and while it’s one of my employees that left the reviews I stand by he 100% and for the record, he uses Gt to test the speed and the app was causing the speed to be lowered and once it was deleted the speed scored increases. I’m filling a report with Shopify for harassment and stalking. I hate to leave this review because this app is amazing with having everything in one but what a mess, so before I download this app I read some review about the app slowing down their site, speed is very important for any website I did a speed test with google and my site was A+98 and after I downloaded this app I was shocked with my mouth open because my google speed drop to F-33 like what!!! and that was after I receive about 30 emails from customer's about my site being slow, this is crazy for one app to do that much damage. I have 20 apps on my store and never had a problem and google was telling me that this app was the reason for the lower score. PLEASE FIX THIS because it is crazy. Update

easy & good app i am still testing the app, but until now i didn't catch the expected results, hope the results be more effective reports and analysis should be more advanced

This app is truly amazing and helps with automation. While I am still very new at using it, it's working well so far and will be back to add to my comment if need be. The agent helped me set it up from start to finish, no stress at all. Plus, it is free! I definitely recommend using the app.

I've been using the app for a few days now. It's relatively easy to set up and understand ow it works. When I got stuck along the way, the customer service was very responsive and efficient. There is still a long way for me to go with this app, but so far so good.

I used this app and I highly recommend to anyone looking to start a business online, I wouldn't start a business without it.

Hometown Hoodies

2019-12-12

United States

App didn't work out for us but the customer service to take care of that was fantastic! Keep up the hard work and I hope it helps out others in the future.

Amazing customer service from AiTrillion app they set me up instantly and answered all my questions, as well as their service leading me to increased sales, HIGHLY RECOMMEND

***Note, long review. Please read in full*** Originally I installed this app as a means to establish a customer loyalty rewards program with a points expiry feature. Since installing and exploring the app now use it for most of my CRM uses. It has email marketing, WEBSITE reviews, PRODUCT reviews, loyalty points systems as well as tiers to reward high purchasing customers. The push notifications let me reach customers when when they aren't on my site which is great! It automates workflows which saves me time in all these aspects plus gives me analytics on just about every aspect. This really does replace the majority of apps for me. Update#1: After having the app for a little while the responses for customer service have become longer and longer. Initially they where keen to keep me happy and help me out but the majority of time I'm waiting about an hr for a reply as opposed to a few mins in early stages. This is why I dropped a star. I have also found the app slows my page down a lot according to google page insights. It was recommended that assets originating from AiTrillion servers be compressed (namely using GZIP). I brought this issue up on a Sunday and received a response Monday saying the assets didn't come from AiTrillion which where clearly identified my google as AiTrillion server assets. I dropped a star for that. I have contacted support again and received the response "I have escalated your issue to the tech team". Personally, I'm not holding my breathe for the result. Update #2: After a bit of back and forth between the AiTrillion tech team, AiTrillion CSOs and myself. The speed issue seems not to be as bad. I have learnt that google page insights isn't a great tool to use anyway. I had a scrolling issue when viewing my customer list. I'm using a laptop and after confusing conversations between myself, the CSOs and tech, I screen shared so tech could see it and it turns out I need to scroll with 2 fingers to make the list scroll. This would be similar to using a mouse wheel on an external mouse. It's now functioning. I would usually have uninstalled an app that didn't work 100% the way I liked it but this is worth keeping. I feel confident that the issue resolution times are picking up and the app is functioning as it should. So I increased the review back up to 5 stars. Now, I'm happy with the app. UPDATE #3 I am sad that the chat feature is gone and replaced with a contact form. Having a chat there felt like someone was always there to assist me. I have submitted a form and will find out how long the response time is. - I got a reply within an hour. Still sad to see the live chat feature go though UPDATE #4 CHECK YOUR BILL! The app charged me for 2 usage fees. Minus 2 stars for that as I shouldn't need to keep checking my bill each month. I should be able to trust an app I have installed. Currently on chat to both Shopify and AiTrillion. I will add to the review once the outcome is established. UPDATE #5 So AiTrillion have decided to hold an invoice and double bill me! What a bloody joke! No way! DO NOT INSTALL THIS APP! Shopify won't help either. I can't believe they condone these scams. Therefor I hope more merchants speak up. Not only to the apps but to shopify itself. WE CAN BE ONE UPDATE #6 These guys ignored my emails as well as shopify's emails for days. Shopify had to actually put app credits on my account in order to refund me. AiTrillion even rang me to ask if there was any issues. What the heck!? No communication between the team. Don't be under the impression this is just because they "messed up" a charge. This is because they don't care either. You're not going to get help, they don't want to resolve issues once they know they aren't milking you for every cent you have. This is the most obvious scam around. At one point in my short time with the app they even wanted remote access to my computer! No way! I hope shopify takes this scam down before anyone falls for it!