Reviews for Air: Product Reviews app & UGC

Extremely Stoked

2024-02-18

United States

I just downloaded this app and I know it is going to be wonderful!! Amazing support from Hana who assisted in helping to install-extremely friendly, kind and helpful! This app is awesome and so is Hana!! Thank you soooo much!

"I can't thank Pamela and Tracy enough for their exceptional help in inserting code to showcase reviews on my Shopify store. Their kindness and expertise made the process effortless, and I'm incredibly grateful for their assistance. Highly recommend their services to anyone in need!"

Very quick to help with my issue, very useful.

The good point about this app is the customer support, I asked Emily to help with a question, and she helped me greatly, professional, quick, and to the point.

the support team really tries to do what they should do and they respond quickly. Your employee Emily has really helped me with these issues. My only recommendation is to offer alternative solutions. It would be a great job if the support team could focus on this a little bit. Thank you.

Thank you to hanna to for helping me out!

Great service. I faced an issue in showing reviews on my store. Hana helped to fix this.

AWEOSME APP! THANK SO MUCH FOR SUPPORT FROM LYDIA!

merci PAMELA

I got a small problem with my template code after installation. Esther from tech support quickly solved my issue. App works just fine! Thank you for help and fast response.

Super schneller und freundlicher Support! Alles wird sofort umgesetzt. Das Tool selbst funktioniert auch gut und bietet alles was man braucht!

Very fast and good support from Lydia and Maison. Had an issue and they fixed it in the matter of minutes. Definetly recommending this app for any newcomer.

I needed some help after spending a while to set things up, but wanted to know for sure that the widgets were being put in the right place in the code! Emily was a great help and saved me a lot of time, and did all the work for me :-) Really polite and quick to respond, thankyou Emily! Also thanks to Prakash who helped me customise other widgets on this APP! I'm looking forward to using this application and adding my own colours etc........

Audrey

excellent service support. thanks Tiana

I love all of Avada's products. They are easy to use, and when I've had any issue with any product, the customer service has been top tier! Tonight I was having trouble with star ratings showing beneath some of my product when there was no product review available yet. Hana looked into it for me and found that it was an issue with something within my shopify theme and not the Air app. She asked for collaborator permissions, which I granted and fixed the issue for me, rather than saying "not our problem." I am very pleased with both the products and the EXCELLENT customer service that they provide!

Quick and perfect help from Hana!

very coopertive and easy to understand structure. Especially Hana is very good and cooperative agent.

Sunny was a big help for me and setting up my reviews. She was always ready to answer my questions and provide quick solutions. Amazing service! 10/10

Really impressed with the quick support on Live chat. Support person named Emily provided exceptional support, swiftly identifying and resolving my issue with clear communication and expertise. Her professionalism and dedication were commendable, making for a seamless and satisfying experience. Highly recommended!

Lydia was amazing! Super kind and fast with answering my questions! The best!

One of the best support teams that I have ever seen. And the app works perfectly for me.

hana

Emily, She is a very nice. She assists me very nicely she is such a great girl or lady idk but she is nice

amazing customer service! Lydia, is the best. she was able to help me restore all my reviews. thank you so much.