Reviews for 17TRACK Order Tracking

The customer service is very enthusiastic and answers questions quickly and accurately.

Great communication and so nice.

Tony was very helpful. Thank you, Tony!

super

Thanks for help. This is a great app for helping my customers track their orders, and the customer service is excellent.

Excellent

exellent page de suivi

Nice App and easy to use.

Service très réactif et professionnel !

Easy to customize. Helpful and awesome support. App/tracking works like a charm.

17 track is great, it really helps with branding and keeping everything under your store instead of driving your customers to third party websites to track their orders.

This app is free, so I downloaded it. I didn't know much about the app at first, but the customer service was incredibly helpful. Especially Miss Bianca, who assisted me a lot.

We moved out from another App that was 10x more expensive and we have been having a better user experience and tracking information with 17Track.

Fantastic app, and a built in protection for shipments plus extras. responsive and polite customer services. You have my custom 17TRACK. After encountering an issue, the whole team, Tony, Odie and others have always been kind, responsive and always want to help. 5 stars from me for you all, thank you.

Nice App

Tony was great very patient very helpfull and knowledgeable.He was able to use the training tools and things needed thank you Tony

nice service

Geweldig

this is a great app, and helped us a lot on tracking the packages.

good support

Great service! Was able to update tracking numbers without a problem, so I can keep customer engaged in the shopping experience. Would definitely recommend over other services.

The app itself is useful in theory, but the function and service are highly problematic. The app requires several small conditions to function correctly, which are not immediately obvious. This often leads to customers contacting you about issues with tracking information, which can be frustrating and time-consuming. Customer service is another major issue. Every time I reached out for help, I was shuffled between different agents, each time having to explain the issue from scratch. Despite their apparent willingness to assist, they struggled to understand the problem, no matter how clearly I communicated it. My most recent experience was particularly frustrating: I was passed between six different agents over 45 minutes and spent two hours in chat without receiving answers to basic questions. I only began to make progress after speaking with the sixth agent. Additionally, I was not notified when my free trial ended or given the option to switch to the basic plan. As a result, my website’s tracking functionality was down for several days without my knowledge.

Parfait !

perfect, easy and it can personalised

Support is awesome & the app is great!