Reviews for 17TRACK Order Tracking

Peiliee Shop

2024-12-21

love the app

Es muy intuitiva y ayuda mucho a la confianza del cliente.

good

Great!

goeie duidelijk app, makkelijk in te stellen en goede klantenservice

Had an issue come up where a claim payment from SEEL to a customer had issues and I had to get involved. I reached out to 17TRACK customer service and Abby helped me get it all figured out quickly so we could get the customer their claim payment.

Parfait pour une petite boutique ! Merci

realmente funciona...

Easy to navigate!

Great app, Everything is working as it supposed to.

I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included. Initially, I was assured that this issue would be resolved, but the following day, I was informed that it is not currently possible to implement support for these languages. This inconsistency and lack of clarity regarding the app's features left me disappointed. I hope 17TRACK improves its service to meet the expectations it sets for customers. Dear customer, We are very sorry for the bad experience you had when you were using our APP. Thank you for your valuable time to give us feedback. Your feedback is the direction of our improvement and optimization. As we communicated with you, our APP currently only supports 30+ languages. We do not support Slovenian, Hungarian, and Croatian as you mentioned. We have also fed back your needs to our product technology team. We also hope to meet the needs of all users and solve the business scenarios of all customers. We are still working hard for this. Since our functions did not meet your needs, we have also negotiated to refund the subscription fee to you. Please keep in touch with us by email. If you have any questions, please feel free to contact us and we will help you solve them as soon as possible. 17TRACK Team

Super efficace

Top !

Don't install this app unless you are sure you want to use it and already have a shipping / carrier account I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare Dear customer, We are very sorry that you had a very bad experience when using our 17TRACK app and it caused you trouble. Regarding your problem, we really want to know what operation you performed after installing our app that made it unable to configure and access. We also contacted you by email and wanted to know more details to solve your problem. Normally, when you install our app, we will help you track the shipping orders for the past 30 days for free and synchronize the tracking results. And the corresponding tracking page will be your store's brand tracking page. Our goal is to allow your consumers to return to your store to track the status of the order again, and the tracking page can set some other recommended products that customers may like, so as to attract customers and increase your store's second purchase. If you do not need the tracking page link to be your store's brand tracking page, our app also has a corresponding function to help you restore it to the carrier's offcial webste tracking url, or we can help you solve it. We sincerely hope to get your reply and solve your problem. 17TRACK Team

The very first app that I found that can track shipments with local Croatian carriers. So far, it works great!

nice!!

work great

Fast help

IT'S GREAT

I was just trying out the app and it updated all my tracking details in shopify without any question or explanation. Now that I decided I don't want this app, all my tracking links are updated to a broken link. Dear Customer， We are very sorry to have a bad experience in your use of our app. And thank you for your feedback, we are committed to providing better logistics solutions to solve our customers' logistics problems. Upon checking, after you installed our app, your tracking link became your store's brand tracking page, our purpose is to let your customers come back to your store to track the information better and bring you more repurchase opportunities. If you don't want the tracking link to be your store's branded tracking page, we can let you revert back to the original tracking link on the carrier's website. We note that we have assisted you in the online chat yesterday to restore your original carrier's tracking link. If you have any questions, please feel free to contact us again, we will promptly help you to solve. Hope you have a good time. Best Regards 17TRACK Team

rapide et efficace merci

demande d'aide pour finaliser l'installation correctement Cher client, Merci pour votre temps précieux pour nous donner votre avis. Tout retour client est très important pour nous, et nous accorderons une grande importance à la voix de chaque client, qui est une information importante pour notre progression. En ce qui concerne votre question, nous insistons sur le fait qu'après la première installation de notre application, le numéro de suivi des 30 derniers jours sera automatiquement synchronisé avec notre application. Nous constatons que votre numéro de suivi a été synchronisé. De plus, la synchronisation du numéro de suivi avec l'application 17TRACK nécessite que votre commande ajoute le numéro de suivi pour l'exécution avant que le numéro de suivi puisse être synchronisé. Puis-je vous demander si vous avez des commandes non exécutées, donc elles ne sont pas synchronisées avec notre application ? De plus, il n'y a aucune information de suivi de votre numéro de suivi lorsque nous vérifions le site Web officiel du transporteur. S'agit-il du numéro de suivi qui vient d'être expédié ou le transporteur est-il mal sélectionné ? Vous devez vous assurer que le numéro de suivi est correct pour interroger les informations de suivi correctes. Nous vous avons contacté par e-mail et nous souhaitons connaître les détails spécifiques de votre problème afin de pouvoir mieux vous aider à le résoudre. Vous pouvez également contacter notre chat en ligne à tout moment. Nous résoudrons votre problème dans les plus brefs délais. Nous attendons votre réponse avec impatience et vous souhaitons une bonne journée. L'équipe 17TRACK

A fantastic application with fast customer service response, which left a deep impression on me!

very slick, smooth and fast! easy to use

helpful and super easy to use!