Reviews for 17TRACK Order Tracking

Service très réactif et professionnel !

Nice App and easy to use.

17 track is great, it really helps with branding and keeping everything under your store instead of driving your customers to third party websites to track their orders.

We moved out from another App that was 10x more expensive and we have been having a better user experience and tracking information with 17Track.

This app is free, so I downloaded it. I didn't know much about the app at first, but the customer service was incredibly helpful. Especially Miss Bianca, who assisted me a lot.

Nice App

nice service

Tony was great very patient very helpfull and knowledgeable.He was able to use the training tools and things needed thank you Tony

Fantastic app, and a built in protection for shipments plus extras. responsive and polite customer services. You have my custom 17TRACK. After encountering an issue, the whole team, Tony, Odie and others have always been kind, responsive and always want to help. 5 stars from me for you all, thank you.

Geweldig

The app itself is useful in theory, but the function and service are highly problematic. The app requires several small conditions to function correctly, which are not immediately obvious. This often leads to customers contacting you about issues with tracking information, which can be frustrating and time-consuming. Customer service is another major issue. Every time I reached out for help, I was shuffled between different agents, each time having to explain the issue from scratch. Despite their apparent willingness to assist, they struggled to understand the problem, no matter how clearly I communicated it. My most recent experience was particularly frustrating: I was passed between six different agents over 45 minutes and spent two hours in chat without receiving answers to basic questions. I only began to make progress after speaking with the sixth agent. Additionally, I was not notified when my free trial ended or given the option to switch to the basic plan. As a result, my website’s tracking functionality was down for several days without my knowledge.

this is a great app, and helped us a lot on tracking the packages.

good support

Great service! Was able to update tracking numbers without a problem, so I can keep customer engaged in the shopping experience. Would definitely recommend over other services.

Support is awesome & the app is great!

Parfait !

perfect, easy and it can personalised

The customer service attitude is good, the response is quick, and the application is also easy to use

Service top level , thanks

TONY IS THE BEST

Loved the functionality of 17track and has been using it for many years now personally and also for my store

It's so easy for using and big thank you for abby, she helps me a lot :)

Very friendly and responsible, thank you Tony!

Very good app, I don't have to worry about sending tracking information to my customers, very easy to use. Tony helped me to set up the new tracking page and now looks even better.

L'appli est incroyable merci pour cette facilite d'utilisation