Reviews for WhatsApp Chat & Abandoned Cart

Wati is best for message automation and integration which helps in doing customer communication very easy. Broadcast messages are very good feature as it ease to send the messages on bulk.

WATI's Shopify apps provide an incredibly user-friendly interface that makes managing customer communications a breeze. The setup process is straightforward, with clear instructions that ensure you can integrate WATI into your Shopify store without any technical hassle. The dashboard is intuitive, allowing even those with minimal technical knowledge to navigate and utilize the features ...

We have been using wati for a very long time, this is the best whatsapp API solution so for, one of the best thing i like about WATI is there customer care support, Quick and problem solvers

I've been using Wati since 2021, and it’s been a fantastic experience. The quick integration with Shopify and my CRM has really helped boost our abandoned cart conversions. Creating templates and chatbots is super straightforward thanks to Wati’s user-friendly interface. I love how you can preview templates while working in the backend, making the chatbot creation process smooth and customizable. There are plenty of options to tailor the chat flow, which is a huge plus!

Indus Roots

2024-09-18

India

It has worked well for me so far. I got it mainly to target abandoned carts and have a chatbot. However, there are certain bugs in the google sheet API which sometimes reduces efficiency in sending mass communications.

Dear Team I was just testing your app within trial period and you have charged me 4.90 $ . Please issue my refund. And sorry to say i did not received support and felt this tool is expensive

Integrating WATI with our Shopify store has been a game-changer for our customer communication! The setup was seamless, and the app offers a wide range of features that make managing WhatsApp communications incredibly efficient. We've seen a significant improvement in customer engagement and response times since using WATI. The ability to automate messages for order confirmations, shipping updates, and customer support has streamlined our operations and provided a better experience for our customers. The user interface is intuitive, and the support team has been responsive and helpful. The only drawback we've encountered is with the Shiprocket integration for order status updates. It would be great if this aspect could be improved for smoother order tracking and updates. Despite this minor issue, WATI has been an excellent addition to our store, and we highly recommend it for any Shopify store looking to enhance their customer service via WhatsApp!

Good app , easy to use and integrate.

Good

WhatsApp Chat & Abandoned Cart has significantly streamlined our customer engagement process. The integration has allowed us to recover lost sales efficiently, with personalised follow-ups that resonate with our customers. The user-friendly interface and real-time communication have transformed our approach, leading to improved customer satisfaction and increased conversion rates. It's an invaluable tool for any business looking to enhance its e-commerce strategy.

Easy to understand and to use. Very reliable and help us to communicate with the customers a lot faster and with efficiency.

We are using this app since last 6 months, we have found the app very useful. very easy to get immediate messages from clients who wish to ask anything and then we can send messages to people who have abandoned carts and who had enquired through Wati. most comfortable app.

Great app and very easy to use.

Great app to manage all our users in one place. Using this for almost 2 years now, never felt the need to change. Very good experience and easy integration.

Wati's Whatsapp API tool has been a lifesaver for our online store. It's easy to use and helps us keep customers updated on their orders and answer their questions quickly. We're still learning all it can do, but so far, it's been a great tool for connecting with our customers.

As a beginner, I recommend this app for WhatsApp Marketing because it's easy to use and integrates seamlessly with your Shopify store. One of the best features is the predefined templates offered by WATI, which work well and require minimal adjustments. The chatbot is also effective, though it could benefit from some optimization improvements, as it can take a bit of time to load on your store.

the user interface is very easy and latest. the integration is also very easy.customers support is upto the mark.

WATI has been a total game-changer for our customer support operations at Cipzer! The integration with Shopify was seamless, and the platform’s features are incredibly intuitive. We’ve seen a significant boost in our response times and overall customer satisfaction. The automation options have saved us countless hours, and the ability to track and manage conversations efficiently is top-notch. Highly recommend WATI for any e-commerce business looking to elevate their customer service!

Terrible customer service from the company. So difficult to speak to a customer service person who can actually help. Have charged me for 2 months for order card and abandoned cart confirmation. But not sent messages and restricted by access to dashboard.

At The Revolver Club, Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease. We've particularly appreciated the ability to quickly respond to customer inquiries and follow up with those who have abandoned their carts. The automated messaging and broadcast options have been fantastic in keeping our customers informed about promotions and new arrivals, events & news. The support team is also very responsive.

Price is mentioned 5 USD but when you install, app diverts to site which shows monthly pricing 30 USD. This is nothing less than fooling users.

WATI is a fantastic tool for businesses using Shopify, offering seamless integration with WhatsApp to enhance customer communication. The app's user-friendly interface makes it easy to set up automated responses, manage customer inquiries, and send order updates directly through WhatsApp. It greatly improves customer engagement by providing a direct and convenient channel for communication. Additionally, WATI’s robust features, such as broadcasting messages and setting up custom workflows, make it an essential tool for scaling businesses. Overall, WATI is highly recommended for Shopify users looking to streamline their customer service and boost sales.

Wati's WhatsApp marketing suite has completely transformed our business! The CRM integration has made it so easy to manage customer interactions and keep track of every conversation. The abandoned cart recovery feature has helped us reclaim lost sales, and the shared team inbox has drastically improved our customer support. Sending personalized broadcasts and showcasing products through the WhatsApp Catalog is a breeze. Auto-replies and order confirmations have streamlined our operations, and the WhatsApp Green Tick has boosted our credibility. Wati has truly elevated our marketing, sales, customer service, and CRM management—it's a must-have for any business!

Platform is good.

Our company Use Me Works was always struggling to keep customers informed about the order status. Wati's seamless integration with our logistic app and Shopify story helped us to improve our customer's satisfaction. It also enabled us to set up an automation for our abandoned cart users.