Reviews for soona ‑ Content For Commerce

Great Service and fast!

The whole process of the shot was smooth and easy to follow. The integration with Shopify made it easy to do the payment after checkout.

Maddie with the Customer success team at soona was amazing! We would have cancelled all our shoots if it had not been for her assisting to ensure we understand the platform and went above and beyond for scheduling and followup. This is how a company gets recurring business and learns when scaling. Maddie really cared and wants to take the bad initial experience we had and make it better for us and future customers. She also let us know about other useful soona products that we will for using in the future. Additionally, the photographer Jazmin was fantastic! She and our stylist went above and beyond to capture the look and feel of the brand to produce amazing content for every product and persona sceranio. And, the models. I've never seen a happy baby for 2 hours let alone a happy baby taking photos. Thank you team at Soona MSP and support for making this shoot possible, This will help us launch our brand and get out in the world with professional quality images to reflect the high quality product.

Although chat and text are nice, I think it's still helpful to have a phone contact. Otherwise everything has worked out nice.

Soona is A 1 and they set you up to win. They have a wealth of information and technological tools to improve how you market and promote your products and they have great intergration tool for platforms like shopify, amazon, and canva-to name a few.

Soona is proving to be a quality partner. They are reliable and Megan from the Denver studio is amazing. Great work! thank you Soona :)

First time using Soona and will definitely look to use them again for my next product. The shoot was easy to communicate with online and I got the shots that really make my products look great. The entire process start to finish was flawless.

Version 1: Experience the absolute best with Soona! The studio in Denver is simply breathtaking, showcasing impeccable beauty. Moreover, the staff at Soona is exceptional, providing top-notch service that goes beyond excellence. My incredible photographer, Brooke, is a marvelously creative individual, adding an extra touch of magic to my session. Collaborating with her has been an absolute privilege. She not only brought my visions to life but surpassed all my expectations. The Soona process is unbelievably effortless, offering affordability without compromising on quality. It truly is the best idea ever! I highly recommend using Soona for an unparalleled experience!

Pluscenta

2023-12-05

United States

4th time booking soona, so easy and quality work!

Loving working with Soona. They are super creative, helpful, professional and friendly. They are really doing wonders bringing my vision to life!

Always a great experience doing shoots with soona. Easy to do, lots of fun, and high quality photos every time.

We saw this company on Instagram and also on Shopify and thought they were going to be a great addition to our business to create content for us. The photography was subpar even when paying for a hand model and stylist on set. They clearly did not do any background work to understand the product, shoot scenes for our industry even after getting pictures of what we wanted. After two sessions we opted to have our products sent back to us without purchasing any of the photography. They gave us a deadline to pay the shipping cost, which we paid by the date they stated they should hear* back from us in their email. When we inquired about our products a few weeks later, they emailed us they threw out our merchandise and refunded us our return shipping cost. When we asked how could this be when they gave us a specific date to respond, they stated we should've reached out to them by the previous date by 11:59PM even if that is not what they stated in their email. The quality of the work is poor as their customer service. If we could give them a No-Star we would.

I'm updating this review as a Soona team member reached out and went above and beyond to make sure we were satisfied with their service. We have now used Soona several times and have been happy with the quality of images they produce. It's an innovative service and we are happy they are doing more to streamline the process and improve working remotely.

Great communication, great team and great experience, we will continue to use Soona for many projects in the future!

I used soona to help create content to launch our website and brand. Overall experience, photos, gifs, and timliness were all exceptional. Unless you have a full time content creator on staff I don't know why every brand isn't using soona!

I am ABSOLUTELY pleased as punch with my Soona experience! They are now my "go-to" for ALL of my product photo shoots. They gave me a complimentary new client order shipping label, sent me reminder emails about my upcoming photo shoot, called the the day of my photo shoot and then offered over 30 different layouts including top views, lifestyles, etc. They even tossed in some adorable props! The customer service is outstanding, the images are beautiful and the prices are affordable. Do yourself a favor, hire these professionals to do all your heavy lifting and focus on other stuff like selling your products! I will be using Soona again in a few days and would highly recommend!

I was a bit skeptical at first to try Soona but product photography has been such a pain point I figured I'd give it a go because Soona made it seem easy. I couldn't be happier with the service they provided! Very clear instructions that walk you through a simple process; you mail them your product & props after setting up an appointment, you log in at the time of your scheduled shoot and you get a LIVE viewing of your shoot. During the shoot, you also get to chat with the team in the studio allowing you to tweak different shots and give instant feedback. The photography team was very flexible and easy to work with. After completion you pick your favorite photos, check out with any extra edits you may want, and they are ready to go within 24 hours. I would 100% recommend Soona and I will definitely be using them again. Thank you for providing such a great service.

I enjoyed the ease of booking my shoot as the app allowed me to upload each photo I wanted to shoot directly from shopify, and then download the photos easily as well. Creative assets are the most important part of an e-commerce business, and I'm extremely happy with how the shots turned out.

I couldn't be more impressed with this service. I really wasn't sure what to expect going into this but I was sure blown away by the quality and breadth of the photos that they took. The process was super easy, they tell you were to send your product and then they schedule the shoot with you. Once it's time for your shoot, you can see them upload pictures in real time while chatting with them on their site to offer input into what you like and don't like. I wholeheartedly recommend this service and in fact, I am sending them another product for another photo shoot. Thanks Soona peeps!

PeakScents

2020-06-12

United States

The process was fast and easy! Photos edited and delivered within days of receiving our products. The photographer was incredibly knowledgeable and helpful. I will be using Soona again. Thanks for the great service.

Our new photos are really colorful and awesome. The process of ordering was super easy. It's a really cost-effective way to get photos on your store. One of the most amazing parts is that you can get a photo shoot ordered by only paying $39 for the first photo! After that, you only purchase the photos you want for your store. Pretty great!

In the world of e-commerce, soona is an absolute lifesaver! They make consistent, beautiful product and lifestyle photos that really elevate our storefront. Being able to book shoots, watch and direct from my computer, and then select images the next day is truly a game changer. Such a smart concept and killer execution. I recommend soona to all my fellow business owners.