Reviews for Trexity

Friendly to work with and fast to workout issues with customer service. Great pricing and service for our customers who enjoy the quick local alternative deliveries.

Beautiful, easy to use user interface makes scheduling deliveries a breeze! Drivers have always been reliable. Client support has always been quick and helpful when needed. Honestly makes getting orders to customers so easy. Definitely recommended!

Excellent local delivery option for small businesses. Since first trying them a year ago, Trexity has blown me away with the improvements to the experience, and now has a very compelling product. The updated flat-rate monetization model provides for very low costs to your business (roughly $7-10 to anywhere in the city for us). In our case this allows us to offer same and next-day local delivery service for free with a relatively modest order value requirement. When a customer receives notice that their delivery has been picked up, they are sent a simple email with a button to track, and a button to tip. The tips options are given as 3 flat amount buttons, rather than complicated percentages or fees. I like this as customers will tip nearly 100% of the time, and it means the baseline tip to the drivers is reasonable even for quite small delivery orders. As others have mentioned, service and communication are now among the best I've experienced from any partner. Issues are resolved quickly and efficiently by simply calling the support line which is answered within a few rings by a dedicated support staff. There are still a few quirks and places to improve, specifically on the Shopify integration and route-optimization sides of things, but on the whole I absolutely recommend any local shops within Trexity's service area interested in trying out local delivery give them a shot.

The team at Trexity was very helpful in helping us integrate their app into our store and customer service has been excellent. We appreciate the way it works seamlessly and easily when fulfilling orders and have had no issues with the deliveries. A great option for local deliveries.

I would give Trexity about a 4.5 out of 5 as there is some room to improve in terms of driver pickup and delivery time after pickup. Trexity is very useful for small businesses (especially if you are very small/mom n pop shop that's looking to get help with local delivery). You can integrate it into your shipping options. There are some minor kinks here and there, but it's mostly very very smooth and easy to use. We have recommended Trexity to multiple friends who own their own shops or small at home businesses.

Great for delivery within your city. - Slick integration from your Shopify orders (no doubt because it was made by former Shopify employees). - Easy batch download of labels. - Great customer service. Always available to help and listen to users' suggestions for improvement. - Built with the user in mind

We love how easy it is for shopify to send order info to Trexity, and then for us to send deliveries out with them. The integration works seamlessly. We find the drivers are prompt in accepting and then arriving for the pickups. Love the UBER-style notifications and map to follow the order on delivery! Lastly, Trexity has phenomenal customer service, they've always been there to help when something doesn't go right. They always make it right.

Easy to set up and consistently good service. Have been using Trexity for 5 months so far without any issues.

Trexity filled a need for our business looking to get orders out quickly and reliably. Their app is easy to use and most importantly, they have very responsive customer service. I can easily reach them by chat should I have any issues. I also like how they are accountable and transparent about the billing. Very happy with their service.

Easy to use, reliable and good pricing. We have been using Trexity for a few months now. They are always there to help and the setup was smooth. Highly recommended!

NRML

2023-02-10

Canada

Easy system to integrate into your daily plan and customers love getting products faster.

Simple to provide order information and to track deliveries. Trexity is a useful service that allows us to satisfy more customers.

Our chocolate company has recently started to utilize the Trexity local courier service and we are amazed at the ease of set up/tracking & love how easily it integrated with our Shopify store. Less than 5 minutes and our customers have this beautiful & transparent option. 5/5 Stars and better than any other courier companies we have worked with in Calgary over many years!

Was hoping for a solution for my growing cookie business when it came to affordable and reliable delivery. The moment I got in touch with Trexity to scheduling my first pickups today. The experience has been flawless and I can't wait to use them for all of my future orders. Looking forward to seeing this company grow and serve the needs of other small businesses like mine. GREAT JOB!!!

We've had great success with Trexity as our delivery service. It has been reliable, shopify integration has been easy, and their support team is incredibly prompt and on the ball. Seriously, if you ever have ANY issues (and of course they'll come up once in a while), just open your chat with them. They'll sort you out so fast. Been very happy! Will recommend to anyone but our competitors (I don't want them to have this great service).

Overflow Brewing Company has worked closely with Trexity for the last three years and has enabled a blossoming same-day delivery service. Trexity’s integration with Shopify is as user-friendly as it gets, orders turn to delivery routes with ONE click!! Route management is effortlessly teachable to employees of all ages of technical ability. The support chat is swift to help with all issues and questions. From the ability to bundle and track deliveries to order safety measures, Trexity checks all the boxes. We are incredibly thankful for the service we receive and cannot recommend them enough!

Trexity has been a great delivery platform for our business. There is always someone available if there are any questions and the app itself is very user friendly.

Love the app! If you are a local business and need delivery look further than Trexity. Flat-rate delivery and live support are so helpful in saving time and money.

Amazing technology run by a tremendous team of hard-working problem solvers! If you want a simple and well-thought out delivery solution, think Trexity.

Trexity is a tech company first and it shows. Seamless integration with Shopify and Zapiet make the app super easy to use and there is little miscommunication between our e-commerce team and in-store team when it comes to fulfilling orders for delivery. The merchant portal is intuitive and creating a delivery is as easy as 123. They have helped us a ton in increasing sales and reaching customers we wouldn't have been able to reach before. Thanks to the whole Trexity team!

Having Trexity as our primary local deliveries method is really a huge value add for our company. During busy periods they were able to deliver 50-80 orders a day, all while maintaining quality and control. I would STRONGLY recommend them to any small business owner looking to streamline and add efficiency to their delivery operations.