Tracktor Order Tracking
Real time package tracking and order lookup for your store
740 Ratings
Media
About this app
Add real-time order tracking, custom tracking statuses, and package lookup to your store.
Tracktor turns first-time buyers into repeat shoppers by increasing customer satisfaction and lowering your support costs. With professional-grade package status & order tracking integrated with all of the major carriers (1,700+ and counting), you and your customers gain incredible visibility into the status and location of every item in transit. With Tracktor, everything is fully customizable, so you can get creative and delight your customers.
- Track orders across the globe with over 1,700 integrated carriers
- Order tracking helps customers avoid "Where's my Order?" requests (WISMO)
- Send email/SMS notifications based on package events (delivery, exception, etc)
- Manage what customers see with your fully-customizable tracking page
- Our friendly USA-based support team is here if you need any help
Categories
Features
Labels And Packaging
Tracking
Notifications
Managing Shipments
Key Benefits
- Real-Time Tracking: Tracktor integrates with 1,000+ carriers across the globe, so you and your customers always know where each package is.
- Streamline Support: Eliminate customer service questions about "where's my order?" and resolve delivery issues before they affect your customers.
- Critical Insights: See your in-transit packages on a map, get delivery exception alerts, and track how long it takes your customers to receive their order.
Pricing Plans
Hobby
$9.99/month
- Customer order tracking page on your store and domain
- Email & SMS notifications (out for delivery, delivered, etc)
- Unlimited lookups
Professional
$36/month
- Everything in Hobby, plus:
- Translate messages from carrier
- Customizable order statuses
- Delivery reports
Business
$99/month
- Everything in Professional, plus:
- Export tracking history to CSV
- Premium data sources
- Developer API
Enterprise
$249/month
- Everything in Business, plus:
- Onboarding services
- Dedicated support
- Designed for high-volume merchants & stores on Shopify Plus
App Insights
Monthly Reviews
Recent Reviews
Reviews
2024-01-30
United Kingdom
Good support, resolved quickly. Will update in case I will change my mind, so far great!
2024-01-12
Switzerland
Super Funktion und Dienstleistung vom Entwickler
2023-12-28
Germany
Ich bin sehr zufrieden mit dem Support-Team. Sie reagieren sehr schnell, sind freundlich und gehen auf meine Anliegen ein. Weiter so, das ist eine gute Service-Orientierung.
2023-11-27
Hong Kong SAR
This app is very useful for my store and saves me lots of time answering WISMO emails. My store sells customized pet id tags and lead time is 1-2 weeks so more often than not customers may want to know how long it is before the order is ready to ship. It allows me to create a number of statuses between 'order received' and 'order ready' so customers can keep track on the progress. Their customer support team were also very quick to respond to my request for help with configuring the app.
2023-11-16
Aruba
Ik zou deze app wel met anderen delen omdat het goed werkt. Het doet precies wat hij moet doen.
2021-03-30
United States
I've been using the Tracktor app since Nov. 2020. I dropship from AliExpress using Oberlo and this app functions beautifully with my business model. I've had experience with the app itself and also the customer support and I don't have anything bad to say. I've been able to contact support to help me with the setup and hid the word "AliExpress" from my customer's tracking page as a carrier. This app allows you to see your average "days to delivered" per carrier so you can update your shipping policy page accordingly and quote shipping times better. Also, I was able to code in some notices on the tracking page on my site to let customers know of any shipment delays that might be going on along with our customer support email should they have any questions. You can also hide certain, locations if you don't want your customer to see that their package is coming from China, but I leave that alone, I want my customers to know where their package is coming from, transparency is important to us. It's just a great app and it helps to curb all those "Wheres my order?" emails we love so much, ha!
