Reviews for SUPERMOON: Smart Contact Form

The Supermoon app is an incredible value add. Their technology and their team are best in class. It is also exciting to be involved in the evolution of an up and coming technology backed by some of the smartest minds in the room. Definitely recommend this app!

I've been using supermoon with my team for 2 months now. It's is great, intuitive, quick, easy to operate, easy to link to accounts and very quick to learn about the business and customer needs. It certainly saves a lot of time and enhances our customer service experience.

Great support and a clean system with everything you need. More features coming all the time. The AI reply suggestions should just get better and better the more we use Supermoon. We really like the integration with Gmail which is way better than other systems we have tested.

Methodical Coffee

2024-08-12

United States

I've been really impressed with Supermoon. The Smart Contact form is a clever way to quickly provide answers to our customers questions without making it difficult for them to still message us. We've been surprised by how many customer inquiries we've been able to resolve through these. Our customer feedback is also really positive. Supermoon has also been quick to answer our questions and help us out when we need it. It's been very refreshing to get that kind of service.

Supermoon has saved us a lot of time with customer service. By centralizing all communications and utilizing the AI suggested responses we are saving hours each week and keeping our customers well served.

I recently had the pleasure of testing the Supermoon app, and I am thoroughly impressed with its capabilities. Supermoon uses an AI chat feature on our homepage that provides immediate assistance to our customers, enhancing their overall experience. The AI is intuitive and responsive, making interactions smooth and efficient. One of the standout features of Supermoon is its ability to link all of our emails and social media messages in one centralized platform. This integration has significantly improved our team's ability to manage communications, ensuring that no customer query goes unnoticed. The interface is user-friendly, making it easy for us to navigate and respond quickly to our clients. Overall, the Supermoon app is an invaluable tool for any business looking to streamline their customer service and communication processes. I highly recommend it to anyone seeking to improve their engagement and efficiency.

I recently had the pleasure of experiencing the exceptional service provided by Supermoon, and I must say, I'm thoroughly impressed! From start to finish, their dedication to customer satisfaction truly shines. First and foremost, their customer service is top-notch. Whenever I had a question or concern, their support team was always quick to respond with helpful and friendly assistance. They truly went above and beyond to ensure that my experience with their product was nothing short of fantastic. What sets getsupermoon.com apart is their unwavering commitment to enhancing their product. Not only do they offer a superior product to begin with, but they also actively seek feedback and make improvements based on customer input. It's incredibly refreshing to see a company that genuinely values the opinions of its customers and is dedicated to continuously improving. If you're looking for a company that not only provides excellent products but also prioritizes customer satisfaction and product enhancement, look no further than Supermoon. I can't recommend them highly enough!

Not only does Supermoon have one of the most responsive and helpful customer service teams I've ever had the pleasure of working with, but the product itself is incredibly useful. Since installing Supermoon, the amount of time I spend on customer service correspondence for our company has been cut in half! The program is simple, straightforward, and easy to learn. The integration with our Shopify store has proven especially helpful in displaying customer/order info all in one place with their messages and concerns. I like the streamlined format of the message board, without all the bells and whistles that some other AI customer service programs include. The Supermoon team is very invested in constantly improving their program and welcomes feedback. Supermoon has my sincere stamp of approval!

AKILA

2023-12-11

United States

FINALLY, a customer service management tool that actually works for our business. We've tried them all: Gorgias, Front, Richpanel, Tidio, Crisp, Heyday. For us they were clunky to use, lacked sufficient support and included many features that we didn't need, while at the same time missing critical features that we thought were obvious. Supermoon gets straight to the point. The app's clean aesthetic matches what you would expect a Shopify tool to look like. The setup was super simple (we use Gmail) and, unlike some of the other apps, the two mirror each other perfectly. The support threads are very conversational, and we love the internal team chat feature. The AI-generated responses were a pleasant surprise. We didn't expect to use them as much as we do, but its a great way to save some time and get a response started. We're looking forward to building out this customization to save us even more time. Finally, the support is top-notch. Their team welcomes our feedback and recommendations and actively works on ways to implement them, and this has really improved the overall UX. The app is still in its early days and will naturally have some kinks as these new improvements are deployed, but they are quick to address them. Supermoon is the tool you've been waiting for, and we highly recommend it for your Shopify store.