Reviews for SMSGo: Abandoned Cart Recovery

I use this app to send order pick up reminders after I have fulfilled an order. The developer made a customization for me that fit my needs perfectly. They also added a new feature when I requested additional analytics. Thank you!

Great app and 10/10 support. highly recommend for SMS marketing for all shopify stores.

Great support, amazing functions! Don't sleep on this app!

Support team does not answer

SMSGo helped me simplify what was something complex and full of uncertainties to a simple automated process. I love the app, customer support is also very helpful.

I loved the idea of this app but customer service lacks a lot. If you rely only on this app to recover carts and want to do different testing you will see yourself missing a lot of customers because your created text messages might take many days to be reviewed due to their delay in being responsive. Besides that they have no chat in their app and only email for contact. You might find yourself also waiting many days for an answer to your queries. Since the beginning of the week they still haven`t reviewed one of my text messages so I actually had to download another app with the same function but fast response although I like the functionality of this one more. Overall the app is great in functionality but it is definitely not monitored by anyone most of the time. Now i am giving a 3 stars as a big stretch purely for the app idea and unfortunately I have already topped up money in this. If they hired VAs to keep up this app it would easily be my favourite.

Great app for abandoned checkout recovery. Useful for increasing your conversion percentage and bolting on more revenue with little to no extra work on your part.

This is by far the easiest to use and most effective recovery tool. I am using it in all my stores, you can add as many flows as you want to keep your hot abandonment prospect close to buying, the ROI is amazing at 4 digits and the support is great, honestly, I am slower than them :) they are waiting for my feedback most of the time after I opened a ticket. They are always on top of the issues. I truly recommend this app, easy to use, affordable, efficient and good support!

Really good app for SMS marketing and cart recovery. I think it's time for them to expand by adding advanced workflows (i.e. Shopify Workflows, Klayvio Flows, Omnisend Automations, etc...) and incorporating a full suite of SMS marketing functions. Overall, would definitely recommend it.

I use Drip as my abandoned cart email tool and I have really solid results for conversions. Then I started to notice I was getting more and more people that would abandon, but I didn't have an email address....but I did have a phone number. That problem, lead me to this app. I am going to tell you right now, just get this app. It is that simple. If you need more details, read on. I downloaded the app, and had it up and running in less than 10 minutes--that did include my customization. I set it up with 2 text messages. The first text message goes out 10 minutes after a cart is abandoned and offers a 10% discount code (that I can track),. The second goes out 24-hours later and offers free shipping. In the two weeks that I have been using this, I have converted 5 orders for a grand total of $508 in FOUND MONEY. The app suggests that you turn off the email part, but I am comfortable using both Drip and this for my abandons.... Oh, and did I mention it is cheap? The cost for a text message is dirt cheap. I added $10 and think that will last me a good long time. If you are looking for a cart abandonment tool that can send text messages...this is it.

this app has helped me recover a lot of lost abandoned cart sale, very good ROI, must add to increase sale number

For any app to earn 5 stars especially paid ones, they need to provide prompt and efficient customer support and customer support doesn't exist for this app! The app has been sending SMS shipping notifications and I never activated or authorised that feature. In fact, there is no way to turn this feature off even though it is disabled in the app. Because of this reason my balance kept exhausting and even after sending 4 emails, I still haven't received any reply. Pathetic support! Uninstalled! Save your time and go for some other app which can provide some customer support! ***Thanks for your reply but email was sent to contact@zegsu.com isn't that the contact email? Also, I am not sure what ticket or dashboard are you talking about. I only sent emails and didn't get any reply. I have forwarded the email I sent to this address again.

Works great and help is always close by when you need it! The personalization and quick setup is wonderful! Thanks!

When you have a question about anything, they are so helpfull, and answer so fast, when you contact them. Will recommend them.

We highly recommend this app to Shopify India merchants. Easy to set up and use. No issues so far. Great!

This is the most amazing app i have used on shopify. gives you real time tracking of customer gains who were abandoned recovered. Also the support is quick and superb. support gives you answer to all question, also the developer did transfer my credits from one store to another when i requested. They also have new apps such as COD confirmation which is one of the main apps for indian stores. Im using that too. Good Going Zegsu.

I had a great experience working with Zegsu SMSGo. Support team has helped me in creating SMS header and SMS content templates. Finally I am able to send SMS with my brand name and contents which is auto sync with Shopify store. Highly recommend this app for great service.

OMG I CANNOT BELIEVE..... I just installed this app to check out. All my Abandon carts recovered in 30min. LOVE LOVE LOVE

This app saved me! I needed an app to send my customers a payment confirmation when I manually marked their orders paid. They were very helpful and made it possible!!! loooove this app! NO MONTHLY CHARGE!

So far, I am so pleased with both the service and customer support; The converted some Abundant cart contacts as well as promoted my products with all their features that are easy to manage

It is very simple to use. It's just not suitable for use in my country, there are some restrictions, so I uninstalled the APP. The customer service is ok.

wonderful app on entire shopify platform for providing comprehensive sms solution which includes abandon cart recovery, marketing campaigns and shipping notifications. simple interface, affordable pricing and features like custom branded url and sender id makes it the best in its class. Moreover the best part is the support, especially the man Arpit, you throw the problems at him and he has the solution for you. Very prompt response, understands the needs of customers and always available for help. Highly recommended!

Really Simple to use App and very good support team for any thing you dont understand ! Highly recommend it :D

nice one, I really like the way it works, easy efficient and best in class, Thanks to the developers

i have been using this app for 2 months now! the results have been amazing ! ive been able to get half of my abandon carts back! this app is a must for any shopify owner!