Reviews for Sky Pilot ‑ Digital Downloads

We've used a few other apps to try to handle digital downloads, and Sky Pilot is by far my favorite. Fully functional (for my purposes, at least) in the free version, and the customer-facing experience is much better than the competition we've explored. We use this for a package of downloads that is updated and expanded regularly, so I LOVE that it gives us the ability to update the products and push email notifications to previous purchasers.

The customer support chat was TOP NOTCH!!!

I have been using this app for a number of years now. Support it top notch. Stable and solid app. Definitely recommend!

Installed it today on an existing website. No problems.

Cherose was amazing. She was patient and worked with me every step of the way. As long as I get customer service like this I will continue to use Sky Pilot.

Awesome app, Awesome support!

Cherose was an absolute pleasure to work with. She helped me navigate Sky pilot quickly and efficiently and properly positioned asking her team for support for things she was unsure of, which I really appreciate not being given a guess answer. Sky Pilot would do well to make sure they keep her on the team!

The best app :) Easy to use and solid support

Great app, I've been using it for a couple of years now and great support! Highly recommend!

Excellent and fast customer service! Hello there, Thank you so much for the kind words! We're thrilled to hear you had a great experience with our customer service! If you ever need anything else, we're just a message away! Cheers!

Adis was quick to respond to my concerns and helped me figure out my problem. Very responsive and helpful! Hey, Thank you for the lovely feedback! We're so glad Adis was able to assist you quickly and effectively; we'll be sure to pass along your kind words to him—he’ll really appreciate it! If you ever need anything else, we're always here to help, just reach out! Best, The Shop Circle Team

Amazing customer support! Fast and easy to deal with! Hello, Thank you for the great feedback! We're glad to hear you had a smooth and efficient experience with our support team! Should you need anything else, just reach out; we're always available for assistance! Cheers!

Working well till now + i had the needed support when i asked for it! Hey there, We're glad to hear everything’s working well so far, and that you got the support you needed when you reached out! Don’t hesitate to contact us again if anything comes up! Best, The Shop Circle Team

とても親切な対応をしてただけました。 わかりやすく丁寧でした。 ありがとうございます。 Hello, Thank you so much for your thoughtful review! We're really glad to hear that you had a positive experience and that our support was clear, polite, and easy to understand. Providing helpful and kind assistance is something we truly care about, so it means a lot to hear that it came through. If there's anything else you need in the future, please don't hesitate to reach out—we're always here to help! Best, The Shop Circle Team

I really appreciate how quickly your customer support team responds. Hey, Thank you—we really appreciate you taking the time to share that! We're committed to providing fast and reliable support, so it's great to know our team was able to assist you promptly! If you ever have more questions or need help again, we're here for you! Cheers!

Sehr nette Supporter, die rasch Hilfe leisten. Danke Hey there, Thank you so much for your kind words! We're really glad to hear that our support team was friendly and quick to help! If you need anything else, we're always here for you, just drop us a message! Cheers!

I would luv to give zero stars if I could. It's not as user friendly as they say. If you're not familiar with tech like me I definitely, definitely would not use the Sky Pilot app. Every time I reach out to customer service, I tell them I'm not tech savvy and they chat back or leave messages like I'm a tech support specialist..and they are very vague with their instructions. It's so frustrating because they give these hard to understand instructions and I have to reach out to them again and ask for easy to understand answers. Then some of the answers aren't correct and I'm sent on a wild goose chase to get the answers I need. When chatting with the reps it takes them so long to respond back with an answer to my question, 3 to 4 minutes. I asked one rep why it takes them so long..he said they are helping several people at once. I was on a chat for over 2 hours and my question still wasn't answered. I am a patient and considerate person however as a business owner dealing with Sky Pilot and Shopify, I've lost money and I'm sure clients as well. I'm not blaming the reps as much as I'm blaming the business..because the representatives are probably overwhelmed and overworked. I have had such bad experiences, and tears of frustration. It's been unbearable and unbelievable. Hello there, Thank you for your feedback, and we're really sorry to hear about the frustration you’ve experienced; we understand how challenging it can be when things aren’t going smoothly, and we genuinely want to help resolve the issues you’re facing. We reached out to you via email two weeks ago to address the concerns raised in your review, but we haven’t received a response yet. In that email, we mentioned that in order for us to fully assist you, we need the collaboration request to be accepted in Shopify. Without it, we’re unable to access your store to resolve the issues directly. Once you accept the request, if you're still willing to do so, we will be able to guide you through any remaining steps and ensure everything is working as it should. We also understand the frustration with response times, and we apologize for any delays you experienced. Our team sometimes handles multiple chats, which can sometimes cause some wait times, but we are committed to offering thorough and effective support. We hope we can move forward and get everything resolved for you, so please let us know once the collaboration request has been accepted, and we’ll get things back on track - we're here to help. Best, The Shop Circle Team

It's a little difficult to ensure all the things are done properly Hello there, Thank you for your feedback; we appreciate you taking the time to share your thoughts. We’d like to better understand the areas where you’ve found the app difficult to set up- if there’s anything specific you need assistance with or any questions you have, please let us know. We’re committed to making sure everything works smoothly for you and are here to help in any way we can. Best, The Shop Circle Team

Why is there no way to customize the description in the downloadable library? My item has a lot of text and now it takes half the screen with no formatting that I cannot change. Customers don't need to read all that after purchasing Hey there, Thank you for your review. We understand how the product description taking up too much space on the download page can be frustrating, and we apologize for any inconvenience this has caused. We emailed you a few days ago regarding this issue but haven’t yet received a response. In that email, we mentioned that the product description is pulled directly from your Shopify product page, and there are a couple of ways to adjust it. We’re happy to assist you with the best solution - please feel free to respond to our email, and we’ll guide you through the process. We’re here to help, and we're looking forward to resolving this for you. Best, The Shop Circle Team

Ive only just started to use this app, big files take longer to upload. I did a test order and had to use my email as a log in on my website to access the file. I spoke to Nitesh who helped me disable this feature so I can access it straight away without logging in. Hello, Thank you for your review, and we appreciate your feedback! We understand that large file uploads can take some time, especially with files as large as 5GB, like yours. Unfortunately, that’s just the nature of big uploads. We also noticed you mentioned needing to use your email to log in to access the file - we’re glad Nitesh was able to assist you in disabling that feature, so you can access the file directly without logging in. We emailed you after your review to see if there’s anything else we can do to improve your experience, but we haven’t received a response yet. If you have any other concerns or need assistance, please feel free to reach out - we’re happy to help and ensure you have the best experience possible. Best, The Shop Circle Team

I had the pleasure of working with Cherose this evening and she was very resourceful. The one thing that made me choose your app over the others was the fact that you had such high customer service reviews. I totally understand why. Cherose did not drop the ball! She is exceptional in every way. This is my first time working with the app, and I am very pleased. Hey there, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience working with Cherose. We take a lot of pride in our customer service, and it’s wonderful to know that it made a difference for you! We look forward to continuing to support you! If there is anything else that we can do for you, please let us know! Cheers!

The support that comes with Sky Pilot is light years beyond other offerings. The app is great and fully functional, but to me, the help I received from Nitesh was worth GOLD. The team is extremely knowledgeable and fast acting. Very grateful for all of them! Thanks Sky Pilot! Hello there, Thank you so much for your incredible review! We're thrilled to hear that the support you received from Nitesh stood out to you. Our team works hard to provide the best service, and it’s wonderful to know that their expertise made such a positive impact on your experience! Thanks again for choosing Sky Pilot, and we look forward to continuing to support you! Best, The Shop Circle Team

Very good customer service, at any time of day. Hey, Thank you for your review! We’re thrilled to hear that you’ve had a great experience with our customer service, no matter the time of day; we’re always here to help, and it’s wonderful to know that our support has made a positive impact on your experience! Feel free to reach out anytime if you need further assistance - we’re happy to help! Cheers!

They were quick to help me with their app when I was changing themes in Shopify and make it functioning. Hello there, Thank you for your review! We're glad to hear that our team was able to assist you quickly while you were changing themes in Shopify and ensure everything was functioning properly! If you need any further assistance or have any other questions, feel free to reach out—we're always here to help! Cheers!

Hello, Thank you so much for the 5-star review; we really appreciate your feedback and are glad to hear you’re happy with our service. If you need anything in the future, don’t hesitate to reach out! Best, The Shop Circle Team