Reviews for Skio Subscriptions (YC S20)

Love Skio! Great team, great product, and we've been able to really catapult our subscription growth using them. Highly recommend.

It has integrated perfectly into our Shopify store and Klaviyo flows. Customer experience is great and our new signups began to increase immediately. Their customer service is truly fantastic... Sandro, our account rep, is incredibly knowledgeable and really goes over and above to help us and improve our subscription programme. Highly recommend!

Rejuvia

2024-09-18

United States

Love Skio so far, we just got migrated over to the platform. Thanks to Josiah for helping us get migrated over in a breeze. Excited to start using the analytics, passwordless login and the cancellation flow products.

Love Skio. Shoutout to Kobi for an amazing migration - flawless move over! They have a better login experience and the whole process was great.

Really love SKIO. First, the customer portal is great, and they are always innovating new products and improvements. Second, I love the responsiveness and support of our account manager. We don't just want software, we want service as well, and SKIO does just that!

I can't speak highly enough about our experience so far, Josiah who did our migration was really communicative and it went super smooth. So far we've had a few onboarding calls with Karl who's been able to help us set up various features that should solve a lot of our pain points that we were struggling with - optimising the customer portal to remove friction, setting up a cancellation flow to minimise churn, and surprise and delight to reward our customers. Super excited to see the potential uplift from this!

Skio is the future of subscriptions in my eyes. Love the product, attention to detail, and THE TEAM! Shoutout to Harris for a quick/painless migration! Passwordless login is also making our subscriber experience much better. Getting build-a-box right out of the box was also a big improvement to our subscriber experience, so we can showcase and let customers benefit from purchasing our variety of flavors.

We love using Skio! There are quite a few options out there but their UI is much more intuitive and at the end of the day when we have an issue, they are there for us. We've been on calls with some of their team (Tyler is a name that sticks out) and we always have positive & productive interactions. We definitely recommend Skio to anyone thinking about it!

Our experience with Skio has been great so far - the platform meets all our requirements and they are constantly deploying new exciting updates. Their customer service is truly fantastic... Sandro, our account rep, is incredibly knowledgeable and really goes over and above to help us and improve our subscription programme. Highly recommend!

I waited 2.5 years to switch to Skio! When the stars finally aligned, I contacted their team and started our migration. The team that helped us migrate was terrific—they clearly outlined the process, introduced us to partners to help us grow, and moved over our subscriptions without significant issues. In addition, the features that Skio provides brands are top-notch - instead of using a collection of somewhat disconnected apps, we can finally manage our subscription experience in one place.

Skio is like having an in-house team manage your subscriptions. Their support is there for anything that's needed, which I'd argue is their best feature. I hesitated to transfer to a platform that takes a percentage of revenue, but it's worth it. The ability for customers to have EASY management allows us to build MRR properly. Karl, Kobi, and Adrian made the integration a breeze.

Love Skio. Shoutout to Josiah for a quick/painless migration, even from Woo! Passwordless login is also making our subscriber experience much better. Definitely a huge upgrade after working with woocommerce for the past years.

DUDE. We switched over from ReCharge because we couldn't answer simple questions like: "What's the average number of subscription orders?" and "what's the subscriber LTV over 6 months? 12 months?" We switched to Skio, and bam, easy as pie. The analytics dashboard tells me everything I need to know and more. Practically every metric that I have any interest in I can find with ease. In addition, the Buy Box is STELLAR and modern, with no coding. It's so easy to create subscription offers, and that makes my job running the business 10x easier. Do I recommend Skio? WITHOUT QUESTION. Don't think twice. As their sales team for a demo, and prepare to be wowed.

Big shoutout to Shaw for his dedicated work to migrate our subscriptions! We have had issues integrating with Zipify but Shaw worked tirelessly to get us ready for a big product launch and wrote some custom code to get it operational in time. Very grateful!

Vive Juicery

2024-08-11

United States

So far so good! We have been impressed with the ease of use for our customers of the Skio Customer Portal. Overall pretty happy. The price is a little high for small shops so we will see if we stick with it but if it helps with customer retention it will hopefully be worth it! Would love to see pricing tear for smaller stores, maybe based on an orders processed per month tier model.

Skio has been a great team & service to work with for supporting our subscription needs on Shopify. They offer a lot of features we didn't previously have (Analytics and automatic Dunning, for examples). They have excellent analytics tools, many APIs for integration in our own Customer Portal and have been quick to respond to our needs.

Atul at Skio provided absolutely amazing customer service, going above and beyond my expectations. He was able to help me set up automations & a new selling plan for our current promotion. Very fast response time and provided all the information necessary to feel confident in launching our new promotion. Thanks team!

Perfect experience with Skio! Great software that is very easy to use and lots of support onboarding. It has integrated perfectly into our Shopify store and Klaviyo flows. Customer experience is great and our new signups began to increase immediately. Backstory on why we ended up with Skio... Our store has run a subscription for a few years, but we needed to migrate from our outdated platform. Our subscription has an unusual setup, and when I talked to everyone else to find out if we'd be compatible - they ran through their sales pitch and basically said, just change your model to align with how we work. Skio took the time to understand what we were doing, and brainstormed how we could use their tools (which are thorough, intuitive, and very flexible) to accomplish our particular subscription goals. Special thanks to Karl for all his help :)

Our move to Skio has by far been the best platform move we've ever done. They have an excellent onboarding process and go above and beyond to support the customer during onboarding. They didn't have an integration with our ESP, but they created the integration just for us (Cordial). They also wrote a custom import to import data from a subscription provider that they hadn't interfaced with before (Subscribe Pro). They were responsive to bug reports and they also delayed our billing since our move to Shopify was running late. I'm leaving out a lot more, but in summary, they go above and beyond for their customer.

What I love about working with SKIO is that they have a great Support Team. Sandro and all of the customer success team members we have worked with go above and beyond to actually dive into our numbers, proactively recommend solutions, and bring examples to the table. We feel that our success is indicative of their success, and we are all working towards the same goal. I fully recommend SKIO and the platform.

We only recently started with SKIO after trying two competitors and realizing that this year (2024) SKIO had caught up with a number of functionalities that are both essential for our customers and in fact did cause substantial difficulties on the competitors' platforms. Migration went super smooth and we are excited to fully launch all functionalities now.

If you're looking for a Shopify subscription platform, Skio is the one. We migrated across to them from Recharge and the process was seamless. Their attention to detail and assistance throughout the migration was second to none and we've been very impressed with their service since then. Also, their analytics are far superior to the other platforms out there, making it easy to really dig into the details.

Skio is one of my favorite vendors to work with. My rep (Sandro) is always available for questions, offers optimizations, and offered additional calls when I needed help. I haven't used any other subscription platforms, and don't need to look for any other options! We've seen a huge increase in subscription revenue in my first month.

We just migrated to Skio, away from Recharge, and we're very impressed with the product and the team behind it. They've responded to all our problems promptly and been very personable too. That said, "all our problems" is not that many, because the platform works so smoothly! Everything's more straightforward and user-friendly both for our team and our customers, so we are very happy. Thanks particularly to Josiah and Ben for their help in setting us up & troubleshooting our concerns afterwards!

Overall we are happy with our migration from ReCharge to Skio. The migration was not as seamless as others have mentioned, but it was pretty good compared to other nightmares. I would definitely caution everyone to really dig into their payment processors as there are a great number of quirks for users of Authorize.net. Overall the speed of the platform is really good and it is driving growth so that is a win for us. 9 Month Update - Having worked in Skio for 9 months, we can definitely testify that we are happy with the platform, its speed (reporting) and responsiveness from our rep and their broader support team.