Reviews for PushOwl & Brevo:Email/Push/SMS

Piyush was super helpful and managed to merge my two accounts very quickly without losing any data. Thank you!

⭐⭐⭐⭐⭐ PushOwl is the perfect ally for emerging brands like mine. Custom automations, fast support, and a team that truly cares (special thanks to Raul!). They unlocked advanced features for VIP funnels, onboarding, and dynamic campaigns. If you want to scale with a powerful and flexible tool – PushOwl is the way to go.

Great help and did not let us go until we got our answer.

sistema abbastanza intuitivo. dopo un problema il supporto ha rimborsato prontamente

We were on the hunt for the best push notification solution for our Shopify Plus store, and after testing several platforms, PushOwl clearly stood out. The platform is clean, intuitive, and incredibly effective. But what really made the difference was the onboarding experience. Arvind was exceptional from day one. He walked us through the setup, answered every question with patience and professionalism, and offered strategic advice tailored to our use case. It's rare to find someone so knowledgeable and genuinely helpful. Thanks to Arvind and the PushOwl team, we’re already seeing impressive results. Highly recommended for any serious eCommerce brand looking to boost engagement and retention through push notifications.

Great customer service experience. Yash is incredibly helpful in answering all my questions. I've been using an unhelpful email marketing software and very excited to reach my customers easily. I was even offered an upgrade, which I appreciate as I'm building my store.

Super service client, j'avais du mal à configurer mon automatisation pour mon mail de bienvenue. Sowbagya m'a aidé à paramétrer cette séquence. Je recommande fortement PushOwl by Brevo, la connexion avec Brevo est vraiment top.

Very helpful getting on-boarded and setup on the platform.

Piyush has answered all my questions and was a great support to achieve what I wanted to. Thank you!

SAV réactif, patient et efficace ! Merci à Sowbagya pour son accompagnement pour la création de ma première automatisation.

I had a great experience with Sowbagya from customer service! She was extremely helpful, patient, and proactive in resolving my query. Her professionalism and friendly attitude truly made the process smooth and stress-free. Thank you, Sowbagya, for going above and beyond! Stay Blessed.

After 5 years of using Klaviyo and MailerLite without issues, I decided to switch to Brevo for a cheaper option. After signing up, I was immediately contacted and told to request a refund and instead register via PushOwl. That was already a confusing start. After sending our first email campaign through Brevo, our account was immediately suspended due to bounce rate concerns. In all our years using Klaviyo and MailerLite, this had never happened - not once. I’m frustrated that I'm spending time and money jumping through hoops to meet the standards of what is, the cheapest and lowest rated email service of the 3. Brevo feels like a watered-down, knock off of Klaviyo without the features or reliability. While I do appreciate the pay-per-email pricing model, it comes at the cost of needless hurdles. Unless price is your only concern, I would not recommend Brevo. It may be an option for startups on a tight budget, but be prepared for added work and limitations. This experience has only motivated me to grow my business so I can afford to return to Klaviyo.

Very user friendly, whenever we have had issues the support team has been very helpful and responsive.

I had an excellent experience with Yash from the Brevo support team regarding the reactivation of my campaign. He demonstrated outstanding customer service — quick to respond, clear in communication, and very efficient in resolving the issue. Yash not only helped regain access to my campaign smoothly but also ensured I understood the process every step of the way. His professionalism and customer-focused attitude truly made a difference. Thank you, Yash, for the top-tier support!

Nayan, was such a super star helping me getting my subscriber problem sorted. He patiently explained everything and got back to me for an additional enquiry. best support

Piyush was very helpful. The support is very good!

PATOYS

2025-04-29

I am facing an issue with shipping notifications and new product push notifications not working properly. It's been more than 3 weeks since I reported the issue, but still no solution. The frustrating part is that I am on the "Plus Bundle" plan which pays $38/month for priority support, yet the support has been very disappointing. I followed up several times, but have not received any meaningful help. If this continues, I may consider switching to another push notification app. I expected better for a paid plan. The funniest thing is that the negative reviews don't seem to bother the developer.

amazing and fast customer service! i highly recommend. There are also a lot of features that's included that makes the whole shopping experience for customers very seamless.

Yash was super helpful to connect my Shopify website and make everything smooth and efficient ! Thanks a lot for the great service.

Best Marketing suite! I tried so many, and this one is definitely the best (by far), best price, and more importantly, best customer service (special shoutout to Hari). If you have any issue, you have a chat available pretty much every time, and the possibilities are endless. HIGHLY RECOMMENDED!

Yash was a big help, explained everything, showed examples, make sure I understood the lingo, totally awesome experience. Now I just need to get my other apps setup and my shopify experience will be complete

Just installed the App, Seamless DNS setup, nice interface everything clear and great quick responsive support. So I can definitely recommend :)

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CS is super slow. The sign up is a mess with Brevo vs Pushowl. I first signed up on Brevo using my personal email. When I input my shop URL, it made me install the Shopify app. Which I did. But this seemed to have created a separate account under PushOwl because the email for Shopify was different. And now, without knowing the different accounts existed, after I kept working directly on Brevo, paid the first subscription, did all my CNAME verification, imported data from Mailchimp and after sending my first email, the CS told me I need to cancel the Brevo account, and use the PushOwl account. That is when I noticed this account thing is really messed up with this service. So confusing. And CS does not respond. I have to wait a day to get a simple reply.

EyeLine Golf

2025-04-15

We just switched from Klaviyo to Brevo/PushOwl—mainly for price, but also because we were running into some deliverability issues and weren’t getting the support we needed. We haven’t even sent a single email through Brevo yet, but based on the onboarding experience alone, I couldn’t be happier with the decision. Aritra was our onboarding specialist, and hands down, it was the best customer support experience I’ve had in my entire career. He didn’t just help us get set up—he gave me a full crash course on email deliverability and genuinely went above and beyond to make sure we were set up for success. Oh, by the way, the call was at 2am his time. That level of commitment is rare, and it honestly blew me away. Aritra is an absolute rockstar, and if this is the kind of support Brevo offers, I’m excited for what’s ahead.