Reviews for PreCom ‑ coming soon preorders

The customer service team is very helpful, I highly recommend this app, it works very well and if you want to customize it , they are open to assist on this.

We've been using PreCom and their pre-order app for 3 years. Every time we've installed it (we only use for 2-3 week long pre-order campaigns) we're impressed at the stability of the app and how it integrates. Most importantly, though, we're consistently impressed at how Magda and Adam (and the rest of Gravity) are always on their game and super quick to get any problem sorted. For what they do, these guys are the best.

Really great customer service, we had some issues to start with and some customisation requests - Magda helped us with everything. Now everything runs smoothly. Very happy with this app.

Little Cottonwood

2024-03-23

United States

would not recommend. When coming soon is turned on with the date set it works on website but customers can still purchase via the shop app. It ended up being a complete nightmare during my last product launch as the date and time were set to be removed on launch time, but it still showed up not allowing about half the visitors to the site to purchase because the coming soon wouldn't go away. Even after I turned the app completely off on my website it still wouldn't go away.

Easy to start with, not using the pre-order functionality yet, only the coming soon feature which does exactly what we need. There were some minor alignment issues, which were swiftly and adequatly handled by support.

We found a pretty big flaw in this app, making it surprisingly easy to bypass (ie you could as a visitor buy products before release date with a few simple html hacks) HOWEVER when we made the app developer aware, they fixed this bug. Great work.

The program does work but the huge problem is when you put an item to "coming soon" the program automatically puts the item "inventory not tracked" This caused a HUGE issue because on other sales channels it didnt show up as "sold out" or "coming soon" BUT allowed them to BUY IT! We sold 400! of something because they were able to purchase it via a different sales channel. This was VERY BAD. The program should NOT automatically set the item to "not track inventory."

Great Garden Plants

2022-10-25

United States

This app is so handy! It worked right away even with our very custom theme and the couple styling changes I needed were taken care of by support in a matter of hours.

I have been using this app for a while now and really like the simplicity of it, it's very easy to use. The support is fantastic.

So helpful and quick to respond! love the app and it does exactly what it says it does. The developer even helped with customization

I used this app to help me launch enrolment for Courses on a certain day which works perfectly, but what I was most impressed with was the customer service. I had an issue in that one of my collection pages had been created by Pagefly and the app didn't work on that page - I am in the UK and was working on it at 8 in the morning so was not expecting a reply for some hours (not sure where they are based) but within minutes I had a reply and within 30 mins the app was working perfectly!

First and foremost, the app is extremely easy to integrate into your website's theme. It does all of the things I was looking for, and I was planning to use this for a special product launch on my website and needed the timezone to be changed ASAP, so I contacted the team via email and they were able to quickly and efficiently make the changes for me. Could not recommend more!

This app is great if you have preorder items. The support is very fast, and they solve my issues on a non-business day. I tried a few other apps from the store and this one is the best.

The support was very fast and they solved my problem within 24 hours. Impressed by the support. Thanks

UPDATE: Why do App companies always try to act like victims? Shift the burden of proof to the customer? Literally, lie to pad their reviews? This application does not allow customers to place orders when set to "pre-order" This defeats the purpose of this application. When asking for support, they just send a scripted auto-reply and never follow up. Do not waste your time on this application.

There is no longer any need for me to stay awake and manually operate the product, even if the product's global launch time is midnight. The product will be launched automatically with a simple operation. The fact that it can be specified for each variant, so that only one new color can be released, etc., is wonderful. The support when I have a problem is also excellent.

Wow! The team went out of their was to make some special configurations for our store and in quick time. Communication is superb. Would highly recommend to anyone dealing with pre orders or coming soon items - best app out there to help manage these products effectively without any hassle. Cheers

Perfect application, it works great and also very good and efficient customer service, very grateful

Great Customer Service, fast and reliable. We had some questions and concerns and they were answered quickly and the issue was already resolved when doing so. Gives our customers a chance to see what's coming in. Would definitely recommend!

Amazing customer service. We had certain problems that they solved in less than 24 hours. Now it works perfect.

The app WOULD be wonderful if it didn't drop product according to the CUSTOMER'S timezone...not the seller's. That's hugely problematic and needs to be written somewhere in the app description.

I have a question before installing this app. Is the 'coming-soon' label pre-set or can this be changed to anything I want it to be, within reason?

I have tried EVERY other pre-order app, literally, and they all seem to have functionality issues (either quite buggy, slow, or they didn't have the capability to do everything I needed - which is actually not much). This app is simple but it fulfils it's purpose and works seamlessly, I had everything set up within 5 minutes.

This app is not only very useful, but Adam went above and BEYOND to help me on something I wanted specific on my website. He went out of his way to do custom code and provided quick service! The app is worth everything and more when wanting to take pre orders or mark products to be available soon to just give customers a “glance”

Great support from the team The customisable fields helped make it clear to customers that our pre order was deliverable by a certain date and cut down on customer comms