Apps

Reviews for Yagi Order Cancellable

Sheep Impact

2024-09-23

Japan

Hopefully, a useful app, but installation was a letdown / cumbersome process on 4 fronts 1) Sometimes, the explanations weren't clear, e.g., the benefits (or not) or adding text on buttons. If the field says "Please Refresh" - why isn't this pre-inserted, anyway? "'Cancel Column Cannot Cancel Text' - The text shown for the cancel column, if the order cannot be cancelled" <--- what to put here? Leave blank (to a default) 2) Where fields or items are located on the page, there is only a screen shot of what you need to click, as opposed to where it sits on the page - e.g. 'add block' appears in the 'Sections' section of the page, as opposed to the default 'Theme Settings' where the page lands 3) In part, our fault for missing this first time round, but although support FAQ mentions it hidden away, "Q. Do I need to have customer account enabled to use Cancellable app? You do not need to have customer accounts enabled to use Cancellable. If you don't have customer accounts enabled, you can skip the customer account page installation step." -- it's not until midway through the installation, it asks to you to login to an account where orders have already been placed. We have not yet launched, so we did not have an account we can login to where orders already exist. Having then created an account, WITH password, just for this purpose, and placed an order, complete with credit card info. This could at least be a more obvious warning BEFORE purchasing ("Please note, you need to have active customer accounts to complete full installation of this App). 4) It seems you cannot select an alternative email address to which to have Cancel notifications sent - it defaults to the store-registered one. Unless we've missed this - please advise... The Customer Account requirement was an annoyance. Took me 30+min instead of what I thought would be 5 minutes at tops. Otherwise it seems really straightforward, and hopefully not needed... UPDATE: Post initial 3-star review - they immediately reached out to acknowledge where they could do better, and offered to change my registered e-mail address Appreciative of the good customer service. The App does what it says.

Eko Health

2024-08-29

United States

This app has reduced the workload for our CX team and increased customer satisfaction by enabling the customer to cancel their order on their own if needed. I noticed the app included a "void authorization if order cancelled" action but it wasn't available in Flow. The app developer added it to Flow in less than 24 hours so now we're getting other benefits than just cancelling orders. Thanks for the quick assistance!

Healthy Noodle

2024-08-07

United States

Amazing app and very helpful customer service!

2024-07-02

United Kingdom

Speedy and helpful customer support

2024-06-30

South Korea

It's very wonderful app. I had a trouble with self-cancel function on Shopify, but this app helped to solve it. I definitely suggest this app to others.

Crown Home Canada

2024-06-21

Canada

Axel is the man! He's very knowledgeable, helpful, and quick to respond. Additionally, this app is amazing too, with lots of functions and customization.

Build4less

2024-06-06

United Kingdom

Axel from support just helped us get set up and was very fast to respond and extremely helpful. They assisted us in some minor personal tweaks. Although we only installed the app today, it appears to fulfill all of our needs.

Magnetic Me

2024-06-05

United States

This app has been a big help to both our customers and our team by giving customers the opportunity to cancel their orders in case of an error on their own time. (We have a small customer care team, so giving customers their own tools is a big boost for us.) Easy to set up and adjust — and the owner Axel has been so helpful any time we encounter an issue when updating the app.

Jacknjellify

2024-04-06

United States

Since installing Yagi Order Cancellable, I no longer have to worry about not receiving a customer's email to cancel too late because the order has been fulfilled. The customer can cancel an order on his/her own before the order is fulfilled. The app takes care of cancelling an order, initiating a refund and notifying me of the cancellation. It is great help for me.

Hope Health Supply

2024-02-27

United States

We love this app. We requested a new feature and Axel was able to get it pushed out for us fairly quickly. He was so easy to work!

2024-02-26

United States

If you want to offer self-service cancellation, install this app now! The installation process is so simple & easy, and the app has every customization option you would want. The instructions are crystal clear and it's easy to manage. Axel provides outstanding customer support and is very responsive. Axel truly knows so much about Shopify checkout and is very willing to help.

Retrogression

2024-02-24

United States

This app is exactly what our store was looking for to reduce the amount of time spent responding to emails about cancelling or changing an order, and give our customers a simple option to cancel an order within a certain time limit after being placed. The initial setup was a breeze, and Axel was extremely helpful (and quick!) with answering questions we had prior to installation, and customization after installing. There was a slight glitch with the order cancellation link not showing up on our customer account page, but that was because of our theme, not the app itself, and Axel had it fixed within minutes of emailing him about it. 100% perfect!

2023-09-27

India

Excellent support.

Rug Love

2023-09-13

United Kingdom

I have used this app for a few years and it is perfect. I did try a few similar cancel apps, but they didnt have the features, and we buggy. This one is flawless and just works. The only thing better than the app is the support from Axel, always really helpful and goes above and beyond to help. if you want the flexibility for customers to manage and cancel their own orders without contacting you, this app is the best in the app store. 5 Stars.

ondesk.in

2023-07-11

India

I was able to use the automatic installation to set this up. I had set it up only on the customer account page and not on the order confirmation page intentionally but did not test it. Once a customer complained that the cancel button wasn't working, I got in touch with Alex, the developer of the app and he modified the code to handle the cancellation on the customer account page itself, which was my main requirement. Kudos to him for promptly responding and handling my query.

nightcity clothing

2023-04-04

United Kingdom

Fantastic app which makes canceling orders simple for customers, while offering useful information for merchants such as cancellation reasons. This application has great customer support too.

Knafs

2023-03-06

United States

This app has worked great for our store and Axel is stellar with customer support. Anytime I've emailed him I've had a helpful response within 24 hours.

exelioo

2022-09-14

Palestinian Territories

I am a huge fan! the app works well and their customer support is very fast and they are willing to walk the extra mile with you.

Jolicare

2022-08-12

Malaysia

We used this app to allow customers to edit/cancel orders after purchase. This helped cut down our customer support time; also improve customers' experience tremendously. This app also allows customers to edit/cancel orders from their account page. Axel from the development team has been super responsive and helpful. Even helping us to fix some customized issues when the app clashes with our theme. Definitely recommend this app to whoever needs this function. Great customer experience.

2022-06-09

United States

Great App and super fast responses from the team! Definitely would recommend app for customer edits and cancellations.

Devoción

2022-05-03

United States

Great app and customer service! Customizable and easy to install and implement. Definitely recommend

SAMURICE for 日本人学校中学部

2022-03-29

Singapore

This is the best App for order cancellation! I think everyone will be struggling with cut-off for cancellation and refund the payment when we allow customer to cancel order on their end. Axel, the developer of the App, provides a solution by this App! It's able to set limit time for cancellation and able to refund automatically through most of the payment gateway. In addition, if you need more features Axel will help you to customise your store. He really has a skill of development. It's definitely worth to try this App and contact to him if you need more help!

ExcellentSupply.com

2022-02-27

United States

This is an excellent order cancel/edit/reorder app. Had some trouble installing due to leftover code from a prior app. But Axel weeded out the old code and helped me on a Sunday to get everything set up. Thanks for the great support and for a very useful app. The cancel/edit/reorder is a feature that has high value for a successful store. Highly recommended!

Doorway Drop

2022-02-24

Canada

Very helpful with integration and communication. Great app to add onto your website for customers to re-order, edit and or cancel their order.

Forever 21

2022-02-24

Mexico

The best App, it complies with what it offers and if not, it can be modified by support so that it adapts to what you need. The best support I've ever had on Shopify I highly recommend it Pd: Thank you very much for everything Axel Kee :)