Reviews for Influence ‑ Loyalty & Referral

We installed influence.io because we wanted to introduce a loyalty programme for our customers. The app has a simple structure so that the implementation and customisation of the widgets was easy. The available guides help well with setting up the programme. In addition, the support is quick and satisfactory. For example, they helped us with a bulk update of points for certain customers. Points can also be assigned to individual customers in the app and the dashboard helps to analyse performance.

We've just implemented influence.io along with reviews.io and impressed so far. We've been able to import points and connect with Klaviyo, Shopify etc. Support have also been really helpful. So far, so good!

We were an existing Reviews.IO user and decided to switch to Influence for loyalty rewards. The installation was a breeze and we had it up and running before they reached out to schedule an onboarding call! Had a couple of questions about the install process and getting customers imported, but this was all taken care of right away. Definitely recommend! Thank you!

Cords Club

2023-11-22

United States

Great product, team and support. Love it!

A brilliant loyalty solution for omnichannel stores! The team at Influence is brilliant at answering questions and coding solutions quickly. Our Senior Product Specialist, Kai, is always happy to help and has been excellent at onboarding us seamlessly. We needed apple pay for our in-store customers and that was something the technical team coded super quickly. Highly recommend this as a loyalty solution for omnichannel brands wanting to build customer retention and reward their customers.

I recommend this loyalty system especially if you are looking to use it along reviews.io The app also offers plenty of customisable options for earning and redeeming.

Well to be honest, Loyalty programs can often be expensive. This one, however, provides a full-fledged solution that's not only correct in terms of prices but also integrates effortlessly with Reviews.io, Klaviyo and Shopify POS. It does have all the generic features you want from a good loyalty app and so fat it works like a charm. Special thanks to the support team that ensured a hassle-free transition. The support level is top-notch. And they keep building new feature.

Always had great experiences with these guys and support has always been good as we have had consistency with our account manager kai. if we ever run into issues these have always been quickly resolved.

I have been chatting for over 2 hours, asking for help setting up reviews.io app and influence. The chat was getting me nowhere and sadly they refused to switch to a call or zoom unless I had paid for a professional plan.

Not used the app properly yet, however the onboarding service provided by Kai has been amazing. From what we have seen so far, it will allow us to integrate smoothly with our shoplift store, which then also connects to our ReviewsIO platform.

I am new to this program, but I want to let others know that if you have issues, Customer Care really seems to actually CARE. Maddox helped me by syncing my existing client base from Shopify so that my existing customers were able to sign up with ease. I also love the ability to customize emails to the clients with images. That really helps with branding. So far, so good! We're really excited about this program!

Although the reporting is fairly basic and currently lacks detailed data break-downs, I cannot fault the team and their chat function. Within 20 minutes of making query there will always be someone live to help with questions etc and I am always left with a problem solved quickly and efficiently. And today I was informed that the data analytics and reporting is in development to cover the exact questions I was enquiring about today - awesome!

Excellent App even on the free service. We've had several queries which have been dealt with by the team quickly and efficiently. Would recommend to anyone looking for a rewards system for their shop.

Great loyalty app and so far all relevant features included. Basically very straightforward to set up, but in case of uncertainties or questions the customer support team is absolutely amazing and super helpful!

I believe i was actually the first business to actually begin using Influence loyalty, and we have been using it now for almost a year. It has not been without its challenges and frustrations I would say but overall i am happy, and am hoping that it will continue to improve. What has worked well. Great for integrations with Klaviyo so we can easily communicate our points to customers Good support and onboarding with Jacob on point! Integrates well with Shopify with accurate points balances (it took some time). What has worked less well. No functionality to search for customers by name - have to use email address which is cumbersome and not ideal. (update, this is now available..) Very limited options for customisation on the front end - we had a custom built webpage that now is more basic and not as appealing. Hoping some more styling options will be available. Also the customisation and styling of customer emails needs some attention. Overall I am now happy and look forward to more bells and whistles soon.

Support, doesn't answer the question you ask them and simply leave you on read. Would not recommend the app.

Great loyalty app. Easy to use and has all the features we need. The customer support is absolutely perfect.

I'm loving this app. It has nice features and the customer support is awesome. Totally recommended!

We're only a couple of days in but I'm loving the app so far! Super easy to set up and Cam has been awesome at answering any questions. Can't wait to see the results from Influence and start to really integrate it into our digital marketing strategy!

Great loyalty app! Love how it is designed and the back end is very easy to use. There are a few more features that can be added and then it will be perfect! The customer service is unbeatable and they always go above and beyond :)

The app is great. Considering it’s new and in its beginning stages. We did experience some bugs and errors but the team were quick to respond and fix them. The app has helped me give back to my customers and retain loyalty from them to keep coming back. I would give the app a 4 star and the team behind the app 5 star

We have been using reviews.io to collect reviews for years now so decided to give their loyalty & rewards app a try. The app works great and the team is very reliable, quick to answer any questions and help with any technical issues.