Reviews for Hotjar Install

I highly recommend this app to fellow store owners. It took me no time at all to set up Hotjar, and now I have access to invaluable insights into customer behavior. The app ensures I never lose tracking of Hotjar so I can always be able to understand visitor behavior on my site.

This is not affiliated with Hotjar.

I am in love with this app! Best investment you will ever make for your small or medium business(maybe large too) Mine is small and it really helps me to understand the behaviors of my customers. Customer service is TOP! I had a bug and they fixed it in a day!

Its not working.

One of the worst apps on Shopify. Very complicated to use and slow to get page video results. They send you an email of the video which I find to be unnecessary when customers should be able to view the videos on the app. They have a monthly small fee which I didn't mind. But once connected to their website it says something completely different like you're using the free plan even though you're paying for a premium version on Shopify. When I reached out to customer service they said the fee paid Shopify is just to keep the app embedded/active. The real prenium version is what you purchase on their website. I think there's 2 of this app on Shopify, let me just say don't waste you time. Absolutely useless.

top

Very bad, your application has added a line of code that causes several home pages to open each time my website is loaded. This experience is very annoying for my visitors and detracts from the quality of my site.

Does not work, contacted the support, and nothing. Already installed the app 2 times, and everytime you open it, it says Error 400 Oauth error invalid_request: The redirect_uri is missing

o app nao esta funcionado na minha loja abri uma pagina em braco sem informação ou coteudo ***************

I can not receive support. I asked dozens of times if the system was fully installed, but I could not get an answer.

It says my account is on a free plan after the 7-day trial however you guys are still charging me $1 and I can't cancel my subscription. PLEASE CANCEL

I love this app. If you want to have customer insights then use Hotjar. It provides a huge insight into customer activities. Thank you guy!!!

Estou testando, particularmente estou gostando. Não é difícil de configurar, espero que continue com esse desempenho.

its a decent app and cool idea its very incomplete on data and would go a long way if the data was more specific or had better detail cool concept

i had the original app last year when i first launched then deleted it as it started charging me . re-downloaded this year but its not giving me access to recordings via shopify. where is the app?

This app is only showing our technical teams previews of our store, or 3rd parties technical support. Not one recording of a customers' visit.

We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing apps@dualsided.com that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.

This app is a huge eye opened and huge help. love it so much. highly recco you download it now. great app

Such a great free version, its helping me figure out what Im lacking to drive conversions. Surveys, polls, heatmaps, session captures, etc. HUGE HELP! thank you so much!

I use this app to track what my customers are doing and where I can improve. The recordings work the best that I've ever seen an app make them work.

Love it. Incredibly valuable insights at a highly affordable cost. Would recommend to folks getting started on their e-comm journey in particular.

slick little app. I love it. thank you. Would be nice if there were some more visual text chat options (ie: if we could drag it to the part of the screen we want so it doesnt get in the way with our website design). However, still 5 star app. loving the new-ish pricing model too! thank you

Awesome! Very helpful spy tool. It allowed me to watch my visitors closely and know their reactions so I can upgrade my website for better sales. Cheap billing rate too.

Customer service is poor. keep on sending me away to the FAQ, where there is no answer for my question. Help Centre didnt want to help me, in fact send me to the Resource Library, where there is no help. Same like talking to a bot.

very helpful tools its allow me to navigate my visitors and know what they need to upgrade my website thanks HotJars