Reviews for Govalo | Gift Card Suite

Rockport Candle Company

2025-04-22

So disappointed. We've been using this app for some time but suddenly can't get any response from customer service when something isn't working. They just don't respond at all! Looks like we'll have to find another gift card app. Hi there, We're really sorry to hear about your recent experience — that's definitely not the level of service we aim to provide. We truly appreciate you being a long-time user of our app, and we'd love the opportunity to make things right. Please reach out to us directly at help@govalo.com, and our team will do their best to resolve the issue as quickly as possible. Thanks for bringing this to our attention — we hope to earn back your trust. – The Govalo Team

We've tried reaching out to Govalo for support many times through different channels and have had no response. We're now forced to replace our gift card solution on Shopify. A disappointing experience. Hi there, We’re really sorry to hear that you've had such a disappointing experience — especially after making multiple attempts to get support. That’s not the level of service we strive for, and we understand how frustrating it must be to feel unheard. We’d still love the opportunity to help if you’re open to it. Please reach out to us directly at help@govalo.com, and we’ll do our best to assist you promptly. Thank you for your feedback — it helps us improve. – The Govalo Team

No service / customer support. I've tried via live chat and email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales. Hi there, We’re truly sorry for the lack of follow-up you’ve experienced — we completely understand how frustrating and disappointing this must be, especially when it’s impacted your holiday promotions. That’s not the experience we want for any of our users, and we sincerely apologize for the radio silence. The app should support your business, not hinder it, and we want to make this right. Please reach out to us directly at help@govalo.com so we can prioritize your case and work toward a resolution as quickly as possible. Thank you for your patience and for sticking with us — we’re committed to turning this around. – The Govalo Team

The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.

Govalo is a great provider of Gift Card services with easy to use tools and easy to launch widgets. The team was also able to help us architect a solution to allowing usage of our physical gift cards on our website. This was a HUGE win for us as we do a decent amount of revenue through this channel. Govalo is also our first line of defense when it comes to gift card fraud! The team is always releasing new features to help us drive gift card conversions and I could not imagine our collective brand portfolio without them. That being said, we do have a few requests out for some features on importing and exporting data but nothing mission critical.

I have been using the Govalo Gift Card service on my Shopify store for about a year now. The product is very easy to set up and use, and the customer service is great too. Recently, I had an issue with verifying my domain. Their technical team took the matter into their hands and went above and beyond to fix the issue! I highly recommend Govalo to anyone looking for a gift card solution for their store.

Great app with lots of flexibility and a great customer service team too

Govalo is the way to go for managing Gift Cards. Compatible with bunch of applications which makes it a breeze when you have specific strategies in mind. Their support is also A++. I highly recommend it.

Govalo's customer support team is truly unmatched! We were having trouble installing the app due to custom code and they reached out to help us. Within a couple of hours, we had the gift card live on our site! Super happy with how everything turned out and is working.

Great app, but we needed a little special configuration for it to work with the Rebuy upsell smartcarts on our 4 stores, but Govalo support responded and solved these issues very quickly. Just an FYI that there is no setting in the app to keep it from adding order discounts to gift cards, so customized script has to be added to Shopify to accomplish this.

This is the easiest to use Gift Card app I have found. The customer support is quick and very helpful.

Words cannot express how much I love Govalo! The setup process is stress-free, customers are choosing these over the standard Shopify giftcards, and I really can't thank Rhian and her team enough for creating such a wonderful app for CPG brands and our customers! - E.

Amazing customer service, very fast and happy to fix anything. Much appreciate your help getting the app how I want it on our site

Fantastic app! I needed giftcards ASAP over the holidays, and it could not have possibly been easier to set up using Govalo. In a matter of minutes we were live. The app is slick, intuitive, and works exactly like it says it will. Our customers love it too!

The team at Govalo had amazing customer service and were able to accommodate for our headless Shopify experience right before the Q4 holiday season arrived. Through their app we were able to see a 400x increase in our gift card sales. We found that customers really enjoyed sending gift cards to their beloved recipients w/ a custom message at a time of their choosing. Would recommend this app if you're looking to increase gift card sales + experience an every growing app w/ an amazing team.

Prior to Q4 holiday gifting season, we're pleased to have found Govalo to further optimize our eGift card experience. Govalo allows for custom greetings, specific delivery dates/times, sending directly to the recipient, and many more critical capabilities. The Govalo support team is incredibly responsive and helpful too!

We were able to create a Gift Card in less than an hour and tested it to great success. Hoping to create seasonal cards soon -- We did reach out for Customer Support and they were terrific and responsive.

Govalo Gift Cards is a new player and has without a doubt the most advanced and up to date solution. Few bugs at the beginning, but they have all been solved after a couple of days. Amazing customer support!

Wanted to buy, only had one question in advance and sent it to them. No answer for one week. So maybe I get a response when writing a valuation...

We've had a great experience with this app so far! Govalo's support team was beyond helpful in creating the experience we were imagining for our customers. Definitely a major step up from the default Shopify gift card!

AMAZING support. Just what I needed in a gift card app to replace Shopify's dull gift card process that doesnt let you "send gift card" to others.

Great app super easy to install and set up! I like how it is just a gift card app, not a bunch of other stuff you don't need.

This app is filling so many gaps in the gift card space for us – sending to recipient, scheduling the send to recipient (i.e. TRUE gifting), minimizing winback strategy for sold out items with the option to buy a gift card instead. The interface is clean and user-friendly so it's ideal for shops with any level of dev support to implement and use effectively.

Blown away by how incredibly easy it was to add this app to the PirouetteNYC site. Love how it prompts shoppers to purchase a gift card, especially when a certain item is sold out in the gift recipient’s size. And really appreciate how the instructions walk you through every step of the process, plus provide sample language for the product page, even how to feature the gift card on the nav bar. The Govalo developers truly thought of everything!