Focal Live Chat & Helpdesk
Gorgias alternative! Email, Instagram, Messenger, SMS & more
8 Ratings
5
Media
About this app
Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget
Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience.
- Enable Live chat widget and omnichannel box for social apps
- Instantly engage customers with live chat support feature
- All in one customer support dashboard. Manage all query with one platform
- Automate repetitive tasks & provide quick and seamless experience to customers
- Reporting and Analytics about the status of each and every conversation
Categories
Store management
Key Benefits
- Live Chat With Shared Inbox: Collaborate easily with other staff under one dashboard with auto assign, reports, smart replies and much more to service your customers.
- All In One Social Inbox: Manage all your customer queries from any social media and email under one dashboard. Everything from DM's, Tweets, Tags, & Posts.
- Shopify + Helpdesk Analytics: Deeply integrated with Shopify API to manage and help with your customers orders, your storefront and quality of service reporting.
Pricing Plans
Growth Plan
$49.99/month
- Up to 500 customer conversations. Additional $8 per 100 customer conversations.
- Unlimited Agents
Business Plan
$100/month
- Up to 2000 customer conversations. Additional $7 per 100 customer conversations.
- Priority chat support
Enterprise Plan
$250/month
- Up to 6000 customer conversations.
- Additional $6 per 100 customer conversations.
- Priority Call & Chat Support
- API access
