Reviews for Optimonk: Popups you’ll love

Great app and even better customer support!

A lot of issues setting up - chat support not really active. Can't see teams popups they have spent hours working on. A lot of bugs. Hopefully can get this sorted

I was facing an issue integrating OptiMonk with Klaviyo. I reached out to their support team, and Emil resolved the issue in seconds! He was extremely responsive and supportive.

MuscleFeast

2025-03-18

Great customer support! Thanks Viktor!

STUDIOCULT

2025-03-03

Team is very helpful and quick to respond!

Great app! Support is quick and extremely helpful

Chris was a great advisor

Everything is working good. And conversions are doing a lot better for my website

Had questions about how my campaigns function and received a thorough response with details on how to optimize them for higher functionality and visibility. Very helpful. Also see that I am getting the expected conversions on them as they have been active. Good product thus far.

I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when you actually test the wheel and got to "no luck today" you'll be greeted with a "congratulations" with a coupon code. just stupid. Hi There! We’re sorry to hear you had a frustrating experience with our app. We understand why you might find the wheel limited, but we would also like to clarify why our template functions this way. The "non-winning" slices are included to enhance anticipation, but we ensure every spin results in a win to keep visitors engaged. The non-winning slices have a 0% weighting factor for this reason. This approach helps maintain interest and prevents users from losing motivation :) I hope this gives a better insight into why we created our lucky templates in such a way. Our development team is constantly working on enhancing our features. We also apologize if our support team didn’t meet your expectations—we’re always looking to do better! Our team has reached out to you via email to better your OptiMonk experience :) Best, Sarah & the OptiMonk Support Team

everything is fine. Perfect tool and solid, fast service.

Camo Ever After

2025-01-17

This app has beautiful popups! And so very customizable. I was using justuno before and these are nicer looking and plans are cheaper.

The Support is excellent and sticks with it until resolved. Can't ask for anything more than that.

Very responsive and solution oriented support team. Balázs was very helpful in getting us answers and explaining different options. Gives us a lot more confidence to continue to use the product knowing the support team is there to help when we have issues.

If I could exceed five stars, I would!!! As a first time user, Emil successfully checked our campaign was up and running within our Shopify Store. Brilliant Customer Service!

I wanted to take a moment to thank Stephan for his fantastic support. He’s been incredibly helpful and responsive, and I really appreciate all the assistance! I had a great experience with Balázs from OptiMonk support! He was very helpful, and responsive, and made sure all my questions were answered. His assistance was spot-on and made the process much easier. Highly recommend OptiMonk and Balázs for great customer service!

Stephan was incredibly helpful and patient throughout the entire process. He quickly identified the issue with our Hubspot integration and fixed it seamlessly. His communication was clear and professional, and he even went above and beyond to assist with a small design issue we encountered. Fantastic support experience—highly recommend OptiMonk’s team!

Great support and great product

Stephan was a great help - spotted my error straight away and gave me clear instructions on how to change it.

Very important plugin, top features and great support! Love it and can absolutely recommend!

Great support, and the tool works really well!

great customer support, awesome features, very happy

Christopher was super helpful with my questions, and getting the app functioning properly on my shopify store

HORRIBLE NON-EXISTENT CUSTOMER SERVICE. 2 TEMPLATES ONLY FOR EXIT INTENT. A/B TESTING DOESN'T WORK. TONS OF BUGS AND GLITCHES!

BOOMBA

2024-09-09

Hong Kong SAR

The customer support is very helpful and responds quickly to my query