Reviews for Easyship ‑ All in One Shipping

AWFUL! I have had constant glitches and I've used them for 3 years. None of my claims get approved anymore unless I pay extra for insurance. They clog up your email with an unnecessary update for every claim until it's completed. Support is not great. I don't know of any great alternatives otherwise I'd move in a heartbeat.

### Warning to Future Users: Proceed with Caution – Easyship Failed My Business **Rating: ★☆☆☆☆ (1/5)** If I could give 0 stars, I would. I’m writing this review as a warning to other Shopify store owners who may be considering Easyship. My experience has been frustrating and costly—and I want to make sure others fully understand what they’re signing up for. **1. Nonexistent Technical Support** When I encountered issues with shipments, I received nothing but canned apologies and zero real help. There is no technical support when you actually need it. Reaching someone who can resolve issues in a timely manner is nearly impossible. This is unacceptable for a platform that claims to support e-commerce businesses. **2. Unreliable Service = Disrupted Operations** Shipping is the backbone of any online store, and with Easyship, my operations were disrupted repeatedly. I had shipments pending with no clarity, and no one followed up to resolve the issues. For a service that markets itself as a logistics solution, this is a serious failure. **3. No Accountability or Action** I received plenty of apologies, but apologies don’t fix broken processes. I needed action, and it never came. My business cannot afford delays and miscommunication when it comes to order fulfillment. **4. Refund and Cancellation Issues** I’ve requested a full cancellation of my annual subscription and a refund—not just for the subscription, but also for the cancelled shipments that are still pending. I expect this to be processed without further delay. I’ve lost both time and money due to this platform. --- ### Final Word: I Do Not Recommend If you’re serious about your business and need a dependable shipping solution with actual support, **look elsewhere**. Easyship failed to deliver on even the most basic expectations. I’m not happy, and I’m sharing this review so other entrepreneurs don’t fall into the same trap. After my disappointing experience with Easyship, I’ve made the switch to NetParcel, a Canadian-based shipping platform. So far, installation has been seamless, and everything is based out of Shopify. No need to leave Shopify to create labels.

too expensive. no advantages over sendle or local carriers? We're sorry to hear about your experience. Our team has reached out to you to assist you.

We’ve had a great experience using Easyship! I really appreciate the wide range of shipping options available—it makes it so much easier to find the best rates and delivery times for our customers. Their platform is user-friendly, and their customer service has been consistently responsive and helpful whenever we’ve needed support. Highly recommended for businesses looking to simplify their shipping process!

easy to use

good

Neha and Monika were outstanding, exceptionally patient, professional, and incredibly helpful throughout the entire setup process. They provided clear, step-by-step guidance that made everything much easier to navigate. While the initial setup can be a bit challenging, the level of support offered by the EasyShip team, especially during the 14-day trial period, proved to be absolutely essential. Their assistance made a real difference.

After installing the app I had a few issues with trying to pay for my shipment. Anup explained to me what the issue was and guided me what to do. Anup also answered a few more questions I had with confidence and in a quick fashion. Very impressed with Anup's support!!

good customer service

Paid for the premium subscription to add multiple couriers. They failed to integrate the additional couriers correctly, which meant labels couldn't be generated. Spoke to customer service over 4 weeks, who failed to check the integration and resolve the issue. The result, paying £80 a month for a shipping label provider than can't provide labels. Poor. We're sorry to hear about your experience. Our team have reached out to you to help reach a resolution. Please contact us at support@easyship.com with any other queries.

amazing customer support and lot of options and features

This app is completely broken. I upgraded my subscription to invite a team member, and their invite system does not work at all. It fails every time, with obvious console errors any developer can spot. I reported it immediately, provided everything they needed, and still got nothing but delays and excuses. After repeatedly asking for a refund, they flat-out refused, claiming they weren’t capable of issuing one, even though they admitted the issue exists. Just think about that. They are charging users for broken features and refusing to take responsibility. This is deceptive and unacceptable. I’m here to warn you: avoid this app at all costs. We're sorry to hear this. Our team have reached out to you to help reach a resolution. Please contact us at support@easyship.com with any other queries.

Amazing customer service - prompt and helpful!

Anup was so helpful I wouldn't have been able to do this without his help.

always to provide efficient and resourceful assistance.

Kind service, convenient delivery!

helped me very much

Easy to install, use, and great for price comparisons. highly recommend this app!

Easyship is the best! We ship expensive fragile chandeliers all over the world in a wide range of box sizes and circumstances. Our Shopify store is fully integrated and I set all of it up myself.

While I'm still uncertain if this app will meet my needs right now, the customer service representative in the Easyship chat provided me with satisfactory assistance and answered all of my questions.

*update* They have told me that the support person was incorrect after all and refunded the subscription. They have chased across multiple channels asking me to remove the one star review. I've had to reinstall and give access permissions again just to edit this review, but i'll be deleting it again now. *original review* Signed up and had issues connecting Aus Post ParcelSend, was advised that they do not support eParcel / ParcelSend, only MyPost Business. They refuse to cancel the first month subscription fee quoting "policy", so I'm being charged $150 even though they are unable to provide the service needed. Businesses that are willing to spend $150/month on this app are likely above band 5 and most likely on eParcel, not MyPost Business. Pretty unethical imo Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion. Our Support Team have reached out to you via email to investigate this matter. Please don't hesitate to contact our team whilst we look into this as a matter of priority.

We had been using another developer's paid product for over a year, and it seemed to only trend worse over time. After several reports of abandoned carts due to shipping errors, I had to take action as that developer had poor communication skills (no responses to emails, unavailable when ringing phones). Enter Easyship. As the name implies, it really is! We have two warehouse locations in different countries, with different region-specific carrier rate accounts. A few simple rules, and with a test profile, we were test-shipping error-free, with ACCURATE rates. The level of confidence I have in this product vs. the competitor's is VERY high.

We've been happy to work with Easyship so far. We can choose from different possible rates and it works like clockwork.

easy to manage all shipping. customer support also very helpful

Naveen has been so helpful and the only person who has been able to help us with an ongoing issue for 5 days. Very happy with the service from him. Thanks