Reviews for Cozy Country Redirect

The best costumer service, so fast and kind, thank you Kim for your help

i have an issue and they help me

the app is not working

I am paying every month for it to work and it does not work. Every from a while you have to check and test if it is working. There are so many bugs. Completely dissatisfied with the product.

The app was a little confusing for me at first but their customer service team is great and was able to make a template for me very quickly!

Elan

2024-10-01

Easy and simple. Great customer service! I recommend.

Greatest redirecting app. Extremely reliable. Also the team is even greater. They help with solutions far beyond what is offered within the app. I highly highly recommend

easy and simply working.

Great quick customer service.

Great!

Works great ! seemless thank you ! recommend

This app works well, but it has stopped working silently on more than one occasion due to hosting issues - i.e. the server that hosts the script that this app uses is unavailable or returns no or invalid data. When this happens - as you'd expect - the redirection stops working, and you might only find out when customers who ought not to be able to access a website suddenly can, etc. If the hosting for the app's scripts were more reliable I'd not hesitate to recommend them. They ought to be using something like AWS to ensure uptime. 2024 UPDATE: At some point the developer has made the pricing based on Shopify subscription level, for no reason that I can see other than greed. You can't choose to have minimal functionality on a Plus store, you have to pay the top rate. Disappointing, and rules this out for future deployments.

App functions as designed, but we have had occasional issues where it has fallen over during high traffic events like Black Friday. When this happens it cripples the website because it waits for a long time trying to load unavailable scripts. At $5.99/month it is reasonably priced for what it does. Unfortunately, attempting to install it on another store we were confronted with a minimum price of $39/month, simply because we're on Shopify Plus. It seems that the developer seeks to price gouge anyone on higher Shopify plans "just because", which is disappointing.

Works well and great service by the team!

I love the app it is very easy to use and the support team is always here to help when needed.

The app works just as you expect and their support is friendly and quick to respond when you have questions.

The app works great and the support has fixed all requests for us swiftly.

Great Support from Kim @ Cozy Direct Team. Thank you!

We got quick help from Cozy app support member Emma to add a really nice country selector with round flags on our mobile site top bar according to our design specification. This will make it much easier for our customers to select which of our stores (Sweden / EU) they want to shop on. Highly recommend thanks to good functionality and great support.

It works great and I had some problems implementing it and the customer support was amazing! Thank you Emma for being really patient and helping me out.

Quick to set up with templates to make it easier - plus when I couldn't get one bit to work properly (user error), they showed me where I had gone wrong, plus implemented it for me - all within the day.

Amazing app! I'm using for +2 years to redirect clients between my stores and I never had a problem. It is user friendly, smooth, and works well. Recently I wanted to customize a template even more that the standard customization we can do, and the support team creates a new template for me within 24 hours! Really recommend the app.

App works as expected. Although I wouldn't necessarily say its user friendly the support has been fantastic and makes up for it - thank you!

works as described. Very happy with the apps performance as we have been using it for over 3 months.

We've been using the App for a few years without any issues, their support is quick to respond and even created bespoke pop-up templates for us free of charge. It's a much better choice than Shopify's native solution.