Reviews for Amai Upsell+ Volume Discounts

Fair Wind Fasteners

2024-08-23

United States

I have been using this app for 4 years now. In the past, when AMAI was smaller I was able to get support immediately and speak directly with a developer that was able to solve issues immediately. However, now I am in the process of transitioning my shop to a new theme and am having a bit of trouble with this app in doing so. This time around there is a "Customer Support" team that is absolute rubbish. They know nothing about the app or products they are selling, and in typical fashion with bad support they don't even properly read your questions and respond in a meaningful way, but instead will respond with a boilerplate response that is meaningless. I even specifically asked if I could be put in touch with one of their devs directly but was told no. We used this app so much that the team at AMAI even contacted me for an interview, and published that interview on their website. It was all positive, but that was before I most recently requested support and got no help at all. I'm disappointed in the new level of support offered, and if you are building a store that relies a quantity discount app like mine then I would warn you away from using an app with such bad support. I'm willing to update this review if the issues are solved, but as of now, with support having gone down the drain the experience is abysmal.

June 2024: Fantastic customer service, had a problem with the initial setup of the account and I had a customer service agent in touch within 10 minutes. Problem fixed and site working like a dream! What a great team you have. New Edit: July 2024 The people behind Amai are incredible. Once again above and beyond with such a fast response time, I would not be using any other discount app again. Keep it up team

Ich habe mit Amai Upsell+ die Staffelpreise für meine Produkte angelegt und das völlig kostenfrei. Eine sehr gute und umfangreiche App mit vielen Einstellmöglichkeiten. Man kann einzelne Produkte, Kollektionen, den gesamten Shop einbinden. Auch Mix and Match zwischen versch. Produkten ist möglich. Das Ganze noch mit einer Timing Funktion und einem super Support. I used Amai Upsell+ to create the graduated prices for my products and it's completely free of charge. A very good and comprehensive app with many setting options. You can integrate individual products, collections and the entire store. Mix and match between different products is also possible. All this with a timing function and great support.

Had a few questions during install and received prompt support.

Very helpful support.

Amai has such excellent customer service; they went above and beyond to fix a problem that I caused with their app - I was shocked at how fast their response time was, and how extensive their reply and solutions were. The app itself is worth getting if you want to add quantity breaks to Shopify, but the customer service you get with the app is without a doubt so much added value.

This software will charge a lot of money. As long as you install it, they will charge you $19.

Great app and great costumer service!

Great function and customer care

Rockstar Customer Service! They were very helpful setting up and when I no longer needed it they were there for me every step of the way to get it cleared out of the back end!

By FAR the best App i have used for my store in terms of offering quantity discounts. I have used this app for a while, they constantly update and keep it up to date with customer wants/needs. It is very user friendly and very easy to add to your store and offer your customers quantity discounts which has ultimately driven sales for us through our store. The customer service has been 5*, when i had an problem with the discounts not showing on the product page this was resolved immediately and very professionally.

Duidelijk en makkelijk in gebruik & daarnaast een super klantenservice die mij altijd netjes helpt. Al met al, erg tevreden!

The best app I have come across for quantity discounts, and good customer service. They were willing to help me with one slight problem I was having.

The support team are very helpful. I really like the app saves me a lot of money. I recommend the app ! Love it ! They also made some code changing for my store.

DO NOT USE! DO NOT RECCOMMEND. This app is creating and sending draft orders by itself that offer HUGE discounts on unauthorized products and customers for no reason. Then the customer that it is sent to can complete the order with a huge discount (40%+) which is really awful for the store owner to have to honour the price they were given. This is completely unacceptable as a Shopify app. It is like being HACKED. I wish I could give them NO STARS.

The Quantity Breaks & Discounts work perfectly. We requested assistance on a small issue which was resolved in record time.

First off, Jasper is amazing. Thank you for the help. I have worked on and with Shopify for 8+ years. I am thrilled when I find a good app that solves a need for my stores. What I am more thrilled about is when I find an app with a support team like here. These guys over deliver every time, and usually have things fixed in MINUTES. Apps can be tricky to make work store to store. If you work with this team, and use their apps, they will make sure it works in your store. I cannot speak more highly of them. If you need quantity breaks, go no further. For real, stop searching and install this one.

NO NOT USE THIS APP! The Support is completely useless and it takes forever to get help or even the correct answer. They simply do not care if you use the app or not. It is not possible to change all the text in the app. So the app will forever be english or 5 more languages. Completely useless. Don't waste your time

I've found the guys at SpurIT to be faultless in their customer service. I had an issue. Their response was immediate. The problem was resolved in a couple of days. Special thanks to Alex who went through the problem with me very carefully and patiently. Definitely five stars! ***UPDATE April 2021*** Again, they got back to me immediately and solved the issue I had immediately. Thanks Jasper! ****UPDATE November 2022 Jasper again quickly solved an issue. Their service is still second to none. 10/10.

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Bait and switch. They lure you in with a certain pricing structure, wait for you to get all set up, then change it up without notifying you, and the app will silently stop working.

The support is fantastic. I had a small issue setting it up and was helped within a day. Even after the problem was solved, they asked again if everything was fine. Without a good support, you get stuck in e-commerce. That's the way it has to be. Thanks to the app, I was able to increase my sales. You can set all the important features you need. Unfortunately, given texts cannot simply be translated by myself. This would be great if that would be possible.

Great app, does exactly what it says it does and the after sales support has been superb. Very flexible , no more constraints on discounts and incenives

Fast response and very helpful. Exactly the app what I was looking for and it very simple to use. Thanks

Simple to use -- intuitive and easily customisable. Great support team -- they are very responsive and resolves the issues right away.