---
title: "Wilmo: AI Customer Support Shopify App Profile"
description: "Wilmo is a shared inbox for your support email. When a customer writes about an order, its AI finds the order in your store and drafts a reply in the customer's language. It can also prepare the fix: cancel or refund the order, change the shipping address, edit items, or create a discount code or gift card. Every change waits for a teammate to approve it until you turn on Autopilot for that kind of question and channel. Wilmo only uses the store permissions you grant."
canonical_url: "https://shoplist.co/shopify-apps/wilmo-ai-customer-support"
markdown_url: "https://shoplist.co/shopify-apps/wilmo-ai-customer-support.md"
last_updated: "2026-11-06"
entity_type: "shopify_app"
slug: "wilmo-ai-customer-support"
source: "public Shopify app profile allowlist"
---

# Wilmo: AI Customer Support Shopify App Profile

> Wilmo is a shared inbox for your support email. When a customer writes about an order, its AI finds the order in your store and drafts a reply in the customer's language. It can also prepare the fix: cancel or refund the order, change the shipping address, edit items, or create a discount code or gift card. Every change waits for a teammate to approve it until you turn on Autopilot for that kind of question and channel. Wilmo only uses the store permissions you grant.

## Quick answer
Wilmo: AI Customer Support has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Wilmo: AI Customer Support
- Monitoring status: First-adopter watch
- Developer: wilmo
- Developer profile: https://shoplist.co/app-developers/wilmo
- Shopify App Store URL: https://apps.shopify.com/wilmo
- Launch date: November 6, 2026
- Shoplist category: Marketing Automation
- Free trial signal: Yes

## Pricing summary
Basic: $1,200/month; Growth: $2,400/month; Pro: $3,500/month; Advanced: $5,900/month; Enterprise: $11,800/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 7, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: not enough observed days yet
- Primary App Store category: Helpdesk
- Listing reviews: 0

## Public callouts
- See a customer's orders, items and fulfillment status next to their email
- Cancel, refund or edit an order from the ticket, with your approval
- Change a shipping address or contact email when the customer asks
- Send a customer a discount code or gift card from the ticket
- Autopilot per question type and channel, when you trust the drafts
## Shopify App Store categories
- Helpdesk

## Data note
Profile updated: November 6, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-07 12:06:42.860265\+00
Detection metrics refreshed: 2026-11-07 10:00:00.847158\+00
Public app evidence date: 2026-11-06 18:55:01.138315\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/wilmo-ai-customer-support)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)