---
title: "askVela – Chat & AI Support Shopify App Profile"
description: "Vela adds a live chat widget and an AI assistant to your store. The AI answers customer questions using your help articles or product catalog and recommends products directly in chat. For refund requests, it offers solutions or proposes partial refunds for your approval. Chats handled by your team become draft help articles, so the AI constantly learns. You manage everything in a shared inbox, with email notifications and seamless human handoff."
canonical_url: "https://shoplist.co/shopify-apps/vela-live-chat-ai-support"
markdown_url: "https://shoplist.co/shopify-apps/vela-live-chat-ai-support.md"
last_updated: "2026-10-28"
entity_type: "shopify_app"
slug: "vela-live-chat-ai-support"
source: "public Shopify app profile allowlist"
---

# askVela – Chat & AI Support Shopify App Profile

> Vela adds a live chat widget and an AI assistant to your store. The AI answers customer questions using your help articles or product catalog and recommends products directly in chat. For refund requests, it offers solutions or proposes partial refunds for your approval. Chats handled by your team become draft help articles, so the AI constantly learns. You manage everything in a shared inbox, with email notifications and seamless human handoff.

## Quick answer
askVela – Chat & AI Support has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: askVela – Chat & AI Support
- Monitoring status: First-adopter watch
- Developer: askVeka.pro
- Developer profile: https://shoplist.co/app-developers/askveka-pro
- Shopify App Store URL: https://apps.shopify.com/vela-live-chat-ai-support
- Website: https://askvela.pro/docs
- Launch date: June 12, 2026
- Shoplist category: Marketing Automation
- Rating: 5
- Review count: 2
- Free plan signal: Yes
- Free trial signal: Yes

## Pricing summary
Free: Free; Growth: $39/month; Scale: $99/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 8, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated; 1 day held out of movement)
- Primary App Store category: Chat, #212 (14-day median position)
- Listing reviews: 2

## Public callouts
- Live chat widget enabled from your theme, no code required
- AI answers customer questions from your help articles and product catalog
- Product recommendations shown as cards directly in the chat
## Shopify App Store categories
- Chat

## Data note
Profile updated: October 28, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-08 23:07:49.98525\+00
Detection metrics refreshed: 2026-11-08 10:00:00.19319\+00
Public app evidence date: 2026-10-28 06:32:27.217344\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/vela-live-chat-ai-support)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)