---
title: "Tacey: Order Editing & Merge Shopify App Profile"
description: "Tacey is a self-serve order editing app. Your customers can edit an address, swap, add or change order items or cancel on the thank you and order status pages until your edit window closes, and see any refund first. Every order's address is checked and a wrong one is flagged. Merge orders into one shipment easily\\! Offer Free gift and recommended product cards upsell on the same page. AI MCP: Ask Claude, ChatGPT or Sidekick about your order editing. Every edit and refund is recorded."
canonical_url: "https://shoplist.co/shopify-apps/tacey-ai-order-agent"
markdown_url: "https://shoplist.co/shopify-apps/tacey-ai-order-agent.md"
last_updated: "2026-11-01"
entity_type: "shopify_app"
slug: "tacey-ai-order-agent"
source: "public Shopify app profile allowlist"
---

# Tacey: Order Editing & Merge Shopify App Profile

> Tacey is a self-serve order editing app. Your customers can edit an address, swap, add or change order items or cancel on the thank you and order status pages until your edit window closes, and see any refund first. Every order's address is checked and a wrong one is flagged. Merge orders into one shipment easily\! Offer Free gift and recommended product cards upsell on the same page. AI MCP: Ask Claude, ChatGPT or Sidekick about your order editing. Every edit and refund is recorded.

## Quick answer
Tacey: Order Editing & Merge has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Tacey: Order Editing & Merge
- Monitoring status: Storefront detection limited
- Developer: ONDUTYOPS LLC
- Developer profile: https://shoplist.co/app-developers/ondutyops-llc
- Shopify App Store URL: https://apps.shopify.com/tacey
- Website: https://tacey.app
- Launch date: May 1, 2026
- Shoplist category: Customer Support
- Rating: 5
- Review count: 1
- Free trial signal: Yes

## Pricing summary
0 - 750 Orders: $29/month; 751 - 1500 Orders: $49/month; 1501 - 2500 Orders: $79/month; 2501 - 5000 Orders: $129/month; 5001 - 10K Orders: $229/month; 10k - 20k Orders: $399/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 9, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated; 2 days held out of movement)
- Primary App Store category: Order editing, #114 (14-day median position)
- Listing reviews: 1

## Public callouts
- AI reviews every order and auto-holds risky shipping addresses
- Customers get a branded link to fix addresses and release holds
- Validates global shipping addresses, including units and PO boxes
- Sends automatic pre-ship reminders when flagged orders get no reply
- Full AI decision log with reasoning, timestamps, and resolution data
## Shopify App Store categories
- Order editing

## Data note
Profile updated: November 1, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-09 12:13:03.620588\+00
Detection metrics refreshed: 2026-11-09 10:00:00.198215\+00
Public app evidence date: 2026-11-01 03:40:02.411646\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/tacey-ai-order-agent)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)