---
title: "Heylio Care Shopify App Profile"
description: "Heylio answers your customers by email \\(Gmail, Outlook, IMAP\\) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. On product pages it answers pre-sales questions and adds items to the cart. Drafts for approval, automatic sending, or a test mode that sends nothing. Pay per ticket resolved by the AI, with or without a prepaid monthly pack."
canonical_url: "https://shoplist.co/shopify-apps/supportpilot-ai"
markdown_url: "https://shoplist.co/shopify-apps/supportpilot-ai.md"
last_updated: "2026-11-04"
entity_type: "shopify_app"
slug: "supportpilot-ai"
source: "public Shopify app profile allowlist"
---

# Heylio Care Shopify App Profile

> Heylio answers your customers by email \(Gmail, Outlook, IMAP\) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. On product pages it answers pre-sales questions and adds items to the cart. Drafts for approval, automatic sending, or a test mode that sends nothing. Pay per ticket resolved by the AI, with or without a prepaid monthly pack.

## Quick answer
Heylio Care has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Heylio Care
- Monitoring status: Storefront detection limited
- Developer: JR management
- Developer profile: https://shoplist.co/app-developers/jr-management
- Shopify App Store URL: https://apps.shopify.com/supportpilotai
- Website: https://jrmanagement.org
- Launch date: March 18, 2026
- Shoplist category: Marketing Automation
- Rating: 5
- Review count: 1

## Pricing summary
Usage \+ packs: Free to install

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## Shopify App Charts
Placements in the week of November 9, 2026 (published Mondays; ranks are the published chart rows, not computed here).

| Chart | Rank | Change | Value | Chart page |
| --- | --- | --- | --- | --- |
| Pricing moves in Helpdesk | \#5 | NEW | 0 stores \(estimated\) | https://shoplist.co/shopify-apps/rankings/store-management-support-helpdesk/pricing-moves |

How the charts are built: https://shoplist.co/shopify-apps/rankings/methodology

## App Signals
As of November 9, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated; 2 days held out of movement)
- Primary App Store category: Helpdesk, #115 (14-day median position)
- Listing reviews: 1

## Public callouts
- AI Email Responses - Automatically draft replies based on your policies
- Smart Playbooks - Create rules for refunds, tracking, cancellations
- Knowledge Base - Index your policies, product info and support email history
- Knowledge Base - Index your FAQ, policies, and product info
- Order Context - AI sees order details to give accurate answers
## Shopify App Store categories
- Chat
- Helpdesk

## Data note
Profile updated: November 4, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-09 12:11:15.842447\+00
Detection metrics refreshed: 2026-11-09 10:00:00.198215\+00
Public app evidence date: 2026-11-04 18:35:02.433333\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/supportpilot-ai)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)