---
title: "Strathly: AI Chatbot & Support Shopify App Profile"
description: "Strathly adds Ivy, an AI sales and support assistant, to your store's live chat. She reads your products, policies and pages, recommends products with add-to-cart cards, answers shipping and returns questions and looks up order status and tracking, in the shopper's language. Your handoff rules decide what goes to a person: your team replies from the inbox or the iPhone app with a drafted answer and can refund, cancel or edit an order. Teach her an answer once and she uses it from then on."
canonical_url: "https://shoplist.co/shopify-apps/strathly-ai-chatbot-support"
markdown_url: "https://shoplist.co/shopify-apps/strathly-ai-chatbot-support.md"
last_updated: "2026-11-12"
entity_type: "shopify_app"
slug: "strathly-ai-chatbot-support"
source: "public Shopify app profile allowlist"
---

# Strathly: AI Chatbot & Support Shopify App Profile

> Strathly adds Ivy, an AI sales and support assistant, to your store's live chat. She reads your products, policies and pages, recommends products with add-to-cart cards, answers shipping and returns questions and looks up order status and tracking, in the shopper's language. Your handoff rules decide what goes to a person: your team replies from the inbox or the iPhone app with a drafted answer and can refund, cancel or edit an order. Teach her an answer once and she uses it from then on.

## Quick answer
Strathly: AI Chatbot & Support has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Strathly: AI Chatbot & Support
- Monitoring status: First-adopter watch
- Developer: HeavenlyTrade SRLS
- Developer profile: https://shoplist.co/app-developers/heavenlytrade-srls
- Shopify App Store URL: https://apps.shopify.com/strathly
- Website: https://strathly.com/
- Launch date: November 6, 2026
- Shoplist category: Shipping & Fulfillment
- Free trial signal: Yes

## Pricing summary
Starter: $39/month \+ usage; Growth: $79/month \+ usage; Scale: $199/month \+ usage

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 12, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: not enough observed days yet
- Primary App Store category: Chat
- Listing reviews: 0

## Public callouts
- Recommend products with cards shoppers can add to the cart from the chat
- Answer shipping, returns and order tracking questions in the shopper's language
- Send the conversations you choose to your team with handoff rules
- Reply from one inbox with Ivy's draft; refund, cancel or re-address orders
- Get a push on your iPhone when a shopper needs a person
## Shopify App Store categories
- Helpdesk
- Chat

## Data note
Profile updated: November 12, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-13 07:29:49.633638\+00
Detection metrics refreshed: 2026-11-12 18:45:48.196093\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/strathly-ai-chatbot-support)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)