---
title: "Savena ‑ AI Customer Support Shopify App Profile"
description: "Savena is an AI support agent and helpdesk for Shopify stores. It answers customers on live chat, email \\(Gmail or Outlook\\), WhatsApp, Instagram and Messenger from one shared inbox, using your live order data and a knowledge base built from your website. When a customer asks for a change, it can update the shipping address, swap or remove items, cancel the order or create a return, after verifying them by email code. Anything it should not handle goes to your team."
canonical_url: "https://shoplist.co/shopify-apps/savena-ai-chat-support"
markdown_url: "https://shoplist.co/shopify-apps/savena-ai-chat-support.md"
last_updated: "2026-10-28"
entity_type: "shopify_app"
slug: "savena-ai-chat-support"
source: "public Shopify app profile allowlist"
---

# Savena ‑ AI Customer Support Shopify App Profile

> Savena is an AI support agent and helpdesk for Shopify stores. It answers customers on live chat, email \(Gmail or Outlook\), WhatsApp, Instagram and Messenger from one shared inbox, using your live order data and a knowledge base built from your website. When a customer asks for a change, it can update the shipping address, swap or remove items, cancel the order or create a return, after verifying them by email code. Anything it should not handle goes to your team.

## Quick answer
Savena ‑ AI Customer Support has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Savena ‑ AI Customer Support
- Monitoring status: First-adopter watch
- Developer: Savena
- Developer profile: https://shoplist.co/app-developers/savena2
- Shopify App Store URL: https://apps.shopify.com/savena
- Website: https://savena.ai
- Launch date: May 27, 2026
- Shoplist category: Marketing Automation
- Rating: 5
- Review count: 2
- Free trial signal: Yes

## Pricing summary
Savena: $99/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 9, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated; 2 days held out of movement)
- Primary App Store category: Chat, #257 (14-day median position)
- Listing reviews: 2

## Public callouts
- AI agent handles order status, refunds, returns, and cancellations
- Works across live chat, email, Instagram, and social media
- Searches your catalog to answer questions and recommend products
- Creates discount codes and draft orders to recover sales
- Available 24/7 with instant responses, no setup required
## Shopify App Store categories
- Helpdesk
- Chat

## Data note
Profile updated: October 28, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-09 12:13:18.778155\+00
Detection metrics refreshed: 2026-11-09 10:00:00.198215\+00
Public app evidence date: 2026-10-28 11:02:17.258166\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/savena-ai-chat-support)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)