---
title: "Repliva: AI Customer Support Shopify App Profile"
description: "Repliva connects your support inbox to Shopify orders, tracking, payments and store policies. It classifies requests and prepares replies using your products, FAQs and brand voice. Review drafts, manage follow-ups and inspect refunds, or connect ChatGPT, Claude Code or a local AI harness through MCP. A compatible MCP setup is required; available actions depend on the client and enabled tools and permissions. Your AI agent and model are selected and billed separately."
canonical_url: "https://shoplist.co/shopify-apps/repliva"
markdown_url: "https://shoplist.co/shopify-apps/repliva.md"
last_updated: "2026-11-03"
entity_type: "shopify_app"
slug: "repliva"
source: "public Shopify app profile allowlist"
---

# Repliva: AI Customer Support Shopify App Profile

> Repliva connects your support inbox to Shopify orders, tracking, payments and store policies. It classifies requests and prepares replies using your products, FAQs and brand voice. Review drafts, manage follow-ups and inspect refunds, or connect ChatGPT, Claude Code or a local AI harness through MCP. A compatible MCP setup is required; available actions depend on the client and enabled tools and permissions. Your AI agent and model are selected and billed separately.

## Quick answer
Repliva: AI Customer Support has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Repliva: AI Customer Support
- Monitoring status: First-adopter watch
- Developer: Antonino Lombardo
- Developer profile: https://shoplist.co/app-developers/antonino-lombardo
- Shopify App Store URL: https://apps.shopify.com/repliva
- Website: https://repliva.it/en
- Launch date: May 18, 2026
- Shoplist category: Product Reviews & UGC
- Rating: 5
- Review count: 2
- Free trial signal: Yes

## Pricing summary
Repliva: $100/month \+ usage

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## Shopify App Charts
Placements in the week of November 2, 2026 (published Mondays; ranks are the published chart rows, not computed here).

| Chart | Rank | Change | Value | Chart page |
| --- | --- | --- | --- | --- |
| Pricing moves in Helpdesk | \#11 | NEW | 0 stores \(estimated\) | https://shoplist.co/shopify-apps/rankings/store-management-support-helpdesk/pricing-moves |

How the charts are built: https://shoplist.co/shopify-apps/rankings/methodology

## App Signals
As of November 3, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated)
- Primary App Store category: Helpdesk, #200 (14-day median position)
- Listing reviews: 0

## Public callouts
- Answer a lot of emails in less then 5 minutes.
- Directly connect to your customer support email . \(it’s not an AI assistant\)
- Manage everything from refund , tracking, directly through the app
## Shopify App Store categories
- Helpdesk
- Workflow automation

## Data note
Profile updated: November 3, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-03 19:34:18.910446\+00
Detection metrics refreshed: 2026-11-03 10:00:00.337189\+00
Public app evidence date: 2026-11-03 00:32:33.172561\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/repliva)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)