---
title: "Recoup Shopify App Profile"
description: "Recoup reads the replies your support agents, AI or human, sent to customers and finds every refund, credit or discount they promised. It then checks each promise against your Shopify orders and lists the ones that do not match: refunds promised but never issued, refunds issued twice, wrong amounts and credits outside your policy. Each finding shows the agent's sentence and the order line it was checked against. Recoup is read-only. It never edits an order and never moves money."
canonical_url: "https://shoplist.co/shopify-apps/recoup-1"
markdown_url: "https://shoplist.co/shopify-apps/recoup-1.md"
last_updated: "2026-11-09"
entity_type: "shopify_app"
slug: "recoup-1"
source: "public Shopify app profile allowlist"
---

# Recoup Shopify App Profile

> Recoup reads the replies your support agents, AI or human, sent to customers and finds every refund, credit or discount they promised. It then checks each promise against your Shopify orders and lists the ones that do not match: refunds promised but never issued, refunds issued twice, wrong amounts and credits outside your policy. Each finding shows the agent's sentence and the order line it was checked against. Recoup is read-only. It never edits an order and never moves money.

## Quick answer
Recoup has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Recoup
- Monitoring status: First-adopter watch
- Developer: AGUNA WELLNESS LTD
- Developer profile: https://shoplist.co/app-developers/aguna-wellness-ltd
- Shopify App Store URL: https://apps.shopify.com/recoup-5
- Website: https://recoupaudit.com/
- Launch date: November 9, 2026
- Shoplist category: Customer Support
- Free plan signal: Yes

## Pricing summary
Free audit: Free; Done-for-you audit: $299 one-time charge; Monitor: $500/month; Monitor Plus: $1,500/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 10, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: not enough observed days yet
- Primary App Store category: Support - Other
- Listing reviews: 0

## Public callouts
- Find refunds an agent promised that never reached the customer
- Catch refunds issued twice and amounts that differ from the promise
- Flag credits and discounts given outside your refund policy
- See the agent's exact words next to the order it was checked against
- Read-only: Recoup never changes orders and never moves money
## Shopify App Store categories
- Support - Other

## Data note
Profile updated: November 9, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-10 12:03:42.244254\+00
Detection metrics refreshed: 2026-11-10 10:00:00.281028\+00
Public app evidence date: 2026-11-09 20:55:00.976537\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/recoup-1)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)