---
title: "Pigeon: AI Order Support Agent Shopify App Profile"
description: "Pigeon is an AI customer support chatbot built for order questions. It connects to your orders and fulfillments, answers order tracking, status and delivery questions with live data, walks unhappy customers through your escalation playbook step by step, and hands off to your team \\(live chat inbox, email, Slack\\) with a full briefing. Every promise is one you configured: it cannot invent refunds, deadlines or compensation. Numbers and links are checked against your approved wording before sending."
canonical_url: "https://shoplist.co/shopify-apps/pigeon-order-support-ai"
markdown_url: "https://shoplist.co/shopify-apps/pigeon-order-support-ai.md"
last_updated: "2026-10-13"
entity_type: "shopify_app"
slug: "pigeon-order-support-ai"
source: "public Shopify app profile allowlist"
---

# Pigeon: AI Order Support Agent Shopify App Profile

> Pigeon is an AI customer support chatbot built for order questions. It connects to your orders and fulfillments, answers order tracking, status and delivery questions with live data, walks unhappy customers through your escalation playbook step by step, and hands off to your team \(live chat inbox, email, Slack\) with a full briefing. Every promise is one you configured: it cannot invent refunds, deadlines or compensation. Numbers and links are checked against your approved wording before sending.

## Quick answer
Pigeon: AI Order Support Agent has 0 detected stores in Shoplist. This Markdown profile displays 0 public brand examples; it is not a complete customer list.

## Key facts
- Name: Pigeon: AI Order Support Agent
- Monitoring status: First-adopter watch
- Developer: carrier pigeon
- Developer profile: https://shoplist.co/app-developers/carrier-pigeon2
- Shopify App Store URL: https://apps.shopify.com/aitalk
- Launch date: September 28, 2026
- Shoplist category: Marketing Automation
- Free plan signal: Yes
- Free trial signal: Yes

## Pricing summary
Free: Free; Starter: $19/month; Growth: $49/month; Scale: $99/month

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.


## App Signals
As of November 14, 2026:

- Stores running it: 0, 0.0% of the stores Shoplist tracks
- Store movement, last 28 days: +0 new stores, +0 returning, −0 removed, net 0 (estimated; 3 days held out of movement)
- Primary App Store category: Chat, #1,006 (14-day median position)
- Listing reviews: 0

## Public callouts
- Answers from real order data: status, packages, and tracking pulled live
- Follows your escalation ladder instead of improvising when customers push back
- Safety fence: banned phrases, commitment whitelist, approved-wording fallback
- Human handoff webhook with a ready-made agent brief and conversation inbox
- Storefront chat widget that auto-matches your theme, isolated in Shadow DOM
## Shopify App Store categories
- Chat

## Data note
Profile updated: October 13, 2026. This is the profile revision date, not a guarantee that every store was checked on that date.
Public snapshot built: 2026-11-14 12:02:12.005338\+00
Detection metrics refreshed: 2026-11-14 10:00:00.313668\+00
Public app evidence date: 2026-10-13 20:45:15.314709\+00
This generated Markdown profile intentionally exposes only public, stable app-profile fields and a small public app-stack sample from Shoplist. It excludes private contact data, people data, internal scores, crawl provenance, full datasets, and unstable operational fields.

## Related links
- [HTML app profile](https://shoplist.co/shopify-apps/pigeon-order-support-ai)
- [Shopify apps directory](https://shoplist.co/shopify-apps)
- [Shoplist data methodology](https://shoplist.co/data-methodology.md)